Quality degradation at Best Buy  
Users report higher volume of Quality Issues than usual
26
poor

Best Buy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-42 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
92%
Android
478 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
44 Reports
User Feedback
8%
iOS
44 Reports
92%
Android
478 Reports
Best Buy - Latest Quality Issues
Android
Jul 2, 2022
App has always been mediocre, but now it's fully broken. I sign in (either using Google or using username and password) and the app crashes. I was able to browse successfully for a few minutes until I tried signing in. As soon as it brought me to my account overview page, app crashed. This is repeatable. How you sign in doesn't matter, app crashes. My phone has plenty of storage, available RAM, and nothing hogging the CPU. This is the app, 100%.
Android
Jul 2, 2022
Every time I make a payment on my credit card. The citi bank sign in never works and I have to reset password whenever I want to make a payment. Horrible...
Android
Jul 2, 2022
The app crashes after a few seconds.
Android
Jul 2, 2022
I ordered a toothbrush that was not in stock. It said when I ordered it that it would be delivered July 1st. So on July 1st I threw away my old toothbrush because I thought I was going to get a new one. I go to the store and they said that they will not have it till the 7th. They said they sent me an email that I never received and did not even apologize. So just know they can promise you that you will receive a product 1 date and they can change it to fit there inventory.
Android
Jul 1, 2022
Terrible app functionality. I understand the need for security but if it's literally impossible to login to the app with 2 step verification, what's the point? I've been a Total Tech member & loyal customer for years but it seems as though Best Buy, as a company, has lost its commitment to customer satisfaction. The app has experienced a lot of issues, the rewards program was gutted & now even the customer service phone line has become ineffective. Very disappointed
Android
Jul 1, 2022
Won't open all of a sudden
iOS
Jun 30, 2022
Dont buy refurbs from best buy
Waste of time, thanks for sending me a defective product. Now I have to waste time returning it.
iOS
Jun 30, 2022
Oops! The email or password did not match our records. Please try again.
I’m forced to reset my password every time I want to sign in. I either have to hit the “forgot your password?” button and change my password there, or my password works exactly once and I’m immediately prompted to change my password.
Android
Jun 30, 2022
My only issue with the app is that when I try to set the biometric login capability (fingerprint), will prompt me to use my finger but then immediately disable the feature. I've tried multiple times and the same thing happens.
Best Buy - Product Description
Now the Best Buy app is more than just great hand-held shopping.

It’s your fast, feel-good companion that can help you have more convenient and possibly even cooler Best Buy experiences, whether you’re at home, on your way to pick up, or shopping with us in-store.  

Ready when you are. Whether you want to pick up in store or have your order delivered to your car, use the app to let us know you’re on the way, and we’ll have it ready. 

Imagine the possibilities. Use the AR feature to imagine the perfect TV for your home theater. 

We’ve got tech surprises in all sizes. View ratings and 5-star reviews as you browse our huge selection of today’s top tech and toys.  

Get all the details. Browse products available now at stores near you. Track orders and deliveries. Scan and shop. Also find nearby service options and store details - including popular times to shop. 

And of course, find all the best deals right here. 

• Top Deals
• Deal of the Day
• Deals just for you
• Open Box steals and more!
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