/ unitQ Score

Amazon Shopping

Shopping30-day average as of Nov 09, 2026

Amazon Shopping at a glanceAmazon Shopping (Shopping) has a unitQ Score of 43 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 2 points from 41 in the previous 30 days. The score draws on 7,761 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Device Not Compatible and Unsatisfactory Behavior.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
43poor

unitQ Score 30 Day Average as of Nov 09, 2026 2 point score increase in the last 30 days

Previous 30 days41
Last 30 days43

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
020406080Oct 9Oct 24Nov 7020406080Oct 9Oct 24Nov 7

User Feedback

7,761Reports
iOS
22 % 1730 Reports
Android
78 % 6031 Reports

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • ApplicationStability
    Device Not Compatible
  • Customer Support & SuccessConduct
    Unsatisfactory Behavior
  • AccountSubscription
    Subscription Too Expensive
  • AccountAccount Status
    Account Locked Or Suspended

All scorecards

Unlock Free Customer Insights

Sent to your email every week so you can keep delivering great experiences!

Loading the form.