Quality degradation at Grubhub: Local Food Delivery  
Users report higher volume of Quality Issues than usual
57
poor

Grubhub: Local Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
84%
Android
3821 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
714 Reports
User Feedback
16%
iOS
714 Reports
84%
Android
3821 Reports
Grubhub: Local Food Delivery - Latest Quality Issues
Android
May 6, 2021
grubhub changed my building address, making me walk across apartment complex to get my food
Android
May 6, 2021
it's a good app, I typically don't have problems. But ever since a recent update, I have to sign in EVERY single time I'm going to complete an order. its getting quite annoying
Android
May 6, 2021
App consistently logs out which makes it difficult to track orders and continue to use. Without promos or special deals it is hard to justify to continue to use this app as anything besides a search tool for restaurants
Android
May 6, 2021
Never receive food on time.
Android
May 6, 2021
I swear they used to be better than this. Not very good at letting you know when restaurants are closed. Lets you order, half an hour later sends you a message saying it's too late to order. Which gives you even fewer options to try ordering from. But as long as you're ordering when it's early enough in the day that you're not too exhausted to cook, it's better than Uber Eats or DoorDash.
Android
May 6, 2021
ordered 83 worth of food waited for 45 minutes canceled my order without me doing it and then just said oh to bad you have to wait a week for the money to be returned here's a 5$ discount for ur next order emediatley deleted this app and will never ever use it again easily the worst all time app DONT USE THIS APP
Android
May 6, 2021
I would give this app 0 stars if I could. Almost every order I have made has been wrong. I paid for food and drinks that I did not get. I will not be using this app anymore
Android
May 6, 2021
Never did I not have an issue each time I ordered from Grub Hub.
Android
May 6, 2021
No control over drivers bypass my house w/order to go pick up another order .aren't they supposed to deliver an order right away or am I supposed to wait on cold food?
Grubhub: Local Food Delivery - Product Description
With the largest selection of restaurants, Grubhub delivers your favorite foods to your door.

Order with a few simple taps in the iOS Grubhub app and get the restaurants you love, delivered.

Feel like getting out for a bit? Great! We also offer pickup for takeout orders.

Whether it’s your favorite local spot, a restaurant with a little more fame, or a new place to try while traveling, Grubhub’s got the eats you’re looking for.

Join Grubhub+ and get unlimited free delivery from restaurants nearby, exclusive rewards, access to our Elite Care team and so much more!

Plus, Grubhub will match any donations Grubhub+ members make to No Kid Hungry, so you can double your community impact.

Try Grubhub+ free. After that, it’s $9.99/month. 

Wondering what your next meal could be? Each Grubhub city has different restaurants that you know and love. Arby’s, Buffalo Wild Wings, Cinnabon, Denny’s, KFC, McDonalds (NYC only), Pizza Hut, Potbelly, Taco Bell and more are just a tap away.

Here’s a little taste of the foods, local flavors, and cuisines you should be excited about: burgers, donuts, pizza, sushi, pho, wings, Italian, Korean, Vietnamese, Chinese, Greek, vegan, vegetarian and more!

Order takeout or delivery and get exclusive Grubhub deals. Download today!

What Grubhub offers:

THE MOST RESTAURANTS
- Grubhub offers the largest selection of restaurants in the nation!
- Whether it’s Chinese, Greek, Italian, or any other food type you’re craving, it’s covered.
- With exclusive local restaurant partners like Taco Bell and McDonalds, you’ll find that mom and pop shop AND the national spot you love.

EASY TAKEOUT ORDERS
- When you order using the iOS app, you'll avoid the hassle of over-the-phone mistakes.
- You can also count on Grubhub’s 24/7 customer support.

REAL-TIME ORDER TRACKING
- Grubhub offers real-time order tracking so you know exactly when to dash to the door for your delicious meal.

MULTIPLE ORDERING OPTIONS
- The Grubhub app provides lots of great features.
- Order now or preorder your next meal.
- Re-order your favorite meals with a tap.
- Order takeout and pick up your meal to save time and money.
- Pay through a variety of options including Apple Pay, Venmo and Grubhub gift cards.

DEALS AND SPECIALS
- Gain access to exclusive benefits only available through Grubhub+

QUALITY RATINGS AND REVIEWS
- Grubhub has lots and lots of restaurant ratings and reviews, so you can count on getting the best food in your area.
- Review the restaurants and menus you try to help other Grubhub customers.

Order the eats you love from local restaurants near you. Download Grubhub now!

Ready to start ordering with Grubhub? Great! Here’s what to do next:
• Download the app
• Sign in or set up your account (you can even use Facebook)
• Choose from your favorite restaurants or try something new
• Pick your perfect meal

We suggest you post up with your mates and order your next food delivery in some of these Grubhub cities:

Albany, Atlanta, Austin, Baltimore, Boston, Bridgeport, Chicago, Dallas, Denver, Hartford, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, San Diego, San Francisco, San Jose, Seattle, St. Louis, Sacramento, Tampa, Washington DC

Just in case you needed a few more reasons to get into Grubhub, here are some rave reviews:

• “I love that I can order food while laying on the couch. Grubhub strikes again!!” - @DrFlunkenstein
• “Thank god for @Grubhub. The delivery guy and I are going to be the best of friends” - @beatz6
• “Just when I thought I was ready to be an adult and cook, Grubhub” - @kima_jones
• “@Grubhub is becoming VERY familiar with my food preferences. I love this app!” - @madelinedenise

Free delivery terms: Must be a first-time Grubhub diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.
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