56
poor

Grubhub: Local Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
Work at GrubHub.com? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at GrubHub.com? Unlock additional insights
Android unitQ Score
Android User Feedback
71%
Android
1288 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
525 Reports
User Feedback
29%
iOS
525 Reports
71%
Android
1288 Reports
Grubhub: Local Food Delivery - Latest Quality Issues
Android
Oct 25, 2021
App is glitching
Android
Oct 25, 2021
Everything is always closed. Delete this off playstore please
Android
Oct 25, 2021
Can't figure out how to mark a restaurant as bad... Have to keep a separate list. Grubhub marks places as my "go-to" that I dislike and would never order again.
iOS
Oct 25, 2021
Unreliable
I placed an order under them and it said it would arrive in an hour. It took them almost 2 hours to tell me my order had been cancelled and I would receive a refund in 3-5 days. I had just moved into a new home with not many groceries so I had to scrounge for dinner. That being said customer service is very automated and it didn't seem to actually care much about the issue.
iOS
Oct 25, 2021
Horrible Drivers
Drivers have no clue. They don't know Left from Right when delivering and think a text saying “oh I took a wrong turn” accounts for the delivery taking 45 min when it was a ADDRESS_REMOVEDfrom the restaurant!
iOS
Oct 25, 2021
Just Order with doordash instead
The only reason why I use grubhub is because I get free grubhub+ with my student prime subscription but even with the free delivery I wouldn't recommend it. I've ordered multiple times from here and my food is always super late, is always missing something, or drivers just cancel on picking up my order after waiting for an hour. It really isn't worth trying anymore
iOS
Oct 25, 2021
Gift cards are hard to apply if new to GH
I entered the gift card into the app, but could not use it because I did not have a credit card on file! I had to call support to learn the crucial requirements
Android
Oct 25, 2021
GrubHub used to be good. Today I just paid for a $50 order just to find out they sent it to my old houses address, despite the fact I used my current houses address at least 30 times now. Not only that, but the app now says I never put my address in before in the first place, wouldnt even let me cancel or possibly change the address for more money. Can't even explain how mad I am right now. *Thanks, GrubHub.*
Android
Oct 25, 2021
This once was the go to delivery app. But it seems they just don't care anymore. More and more often my orders are either hours late, or never show up at all. And customer service is absolutely useless. I've now switched to Doordash. And got my order in 15 minutes, after waiting almost 3 hours on grubhub.. do yourselves a favor, and do the same.
Grubhub: Local Food Delivery - Product Description
With the largest selection of restaurants, Grubhub delivers your favorite foods to your door.
Order with the Grubhub app and get the restaurants you love delivered in a few taps.
Feel like getting out for a bit? Great! We also offer pickup for takeout orders.
Whether it’s your favorite local spot, a restaurant with a little more fame, or a new place to try while traveling, Grubhub’s got the eats you’re looking for.
Join Grubhub+ and get unlimited free delivery from restaurants nearby, exclusive rewards, access to our Elite Care team and much more!
Plus, Grubhub will match any donations Grubhub+ members make to No Kid Hungry, so you can double your community impact.
Try Grubhub+ free. After that, it’s $9.99/month.
Wondering what your next meal will be? Each Grubhub city has different restaurants that you know and love. Arby’s, Buffalo Wild Wings, Cinnabon, Denny’s, KFC, McDonalds (NYC only), Pizza Hut, Potbelly, Taco Bell &      more are just a tap away.
Here’s a little taste of the foods, local flavor and cuisines you should be excited about: burgers, donuts, pizza, sushi, pho, wings, Italian, Korean, Vietnamese, Chinese, Greek, vegan, vegetarian & more!
Order takeout or delivery and get exclusive Grubhub deals. Download today!
What Grubhub offers:
THE MOST RESTAURANTS
- Grubhub offers the largest selection of restaurants in the nation!
- Whether it’s Chinese, Greek, Italian or any other food type you’re craving, it’s covered.
- With exclusive local restaurant partners like Taco Bell & McDonalds, you’ll find that mom & pop shop AND the national spot you love.
EASY TAKEOUT ORDERS
- When you order using the iOS app, you’ll avoid the hassle of over-the-phone mistakes.
- You can also count on Grubhub’s 24/7 customer support.
REAL-TIME ORDER TRACKING
- Grubhub offers real-time order tracking so you know exactly when to dash to the door for your delicious meal.
MULTIPLE ORDERING OPTIONS
- The Grubhub app provides lots of great features.
- Order now or preorder your next meal.
- Re-order your favorite meals with a tap.
- Order takeout and pick up your meal to save time & money.
- Pay through a variety of options including Apple Pay, Venmo & Grubhub gift cards.
DEALS AND SPECIALS
- Gain access to exclusive benefits only available through Grubhub+
QUALITY RATINGS AND REVIEWS
- Grubhub has lots & lots of restaurant ratings and reviews, so you can count on getting the best food in your area.
- Review the restaurants & menus you try to help other Grubhub customers.
Order the eats you love from local restaurants near you. Download Grubhub now!
GRUBHUB IS AVAILABLE FOR ANYONE IN THE UNITED STATES!
Ready to start ordering with Grubhub? Great! Here’s what to do next:
• Download the app
• Sign in or set up your account (you can even use Facebook)
• Choose from your favorite restaurants or try something new
• Pick your perfect meal
We suggest you post up with your mates & order your next food delivery in some of these Grubhub cities:
Albany, Atlanta, Austin, Baltimore, Boston, Bridgeport, Chicago, Dallas, Denver, Hartford, Houston, Las Vegas, Los Angeles, Miami, Minneapolis, Nashville, New York City, Orlando, Philadelphia, Phoenix, Pittsburgh, Portland, San Diego, San Francisco, San Jose, Seattle, St. Louis, Sacramento, Tampa, Washington DC
Just in case you needed a few more reasons to get into Grubhub, here are some rave reviews:
• “I love that I can order food while laying on the couch. Grubhub strikes again!!” - @DrFlunkenstein
• “Thank god for @Grubhub. The delivery guy and I are going to be the best of friends” - @beatz6
• “Just when I thought I was ready to be an adult and cook, Grubhub” - @kima_jones
• “@Grubhub is becoming VERY familiar with my food preferences. I love this app!” - @madelinedenise
Free delivery terms: Must be a first-time Grubhub diner; offer limited to one use per diner. Order must be $15.00, before tax, tip and fees. Discount is capped at $5.00 off your order. Valid for Delivery orders only.
Want to improve your unitQ Score by 20% within 30 days?
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