24
poor

Headout: Travel Experiences | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
29 Reports
User Feedback
41%
iOS
29 Reports
59%
Android
41 Reports
Headout: Travel Experiences - Latest Quality Issues
Android
Apr 29, 2024
Don't trust this service. They sold me entrance tickets at Ayasofia for a day and time it could not be reached because of local race. All old city was closed. I asked for time change but still no answer 12 hours later. And no reimbursing. Just robery.
Android
Apr 29, 2024
Regular, going wrong. Problems with the ticket because it wouldn't let me print. Problems with the audio guide- which I could NOT use- because I didn't find the AG code that was supposed to come in the Entry, but we looked several and several times and tried but no, nothing, it didn't work. So my experience not very good. And my feeling as a user is worse, because I paid for a service that in the end did not reach me, and without the possibility that anyone, no one, can attend to you.
Android
Apr 30, 2024
To begin with Headout makes false claims while selling the products & services. They do not honour what they mention in their product & service details. Additionally, their services are overpriced - significantly higher than what you would pay if you purchase of tickets directly at the counter. To make matters worse, their customer service is horrendous - their is no response/resolution despite repeated reminders. I would strongly recommend not to use the services of Headout.
iOS
Apr 30, 2024
catastrophe
Not ergonomic at all, and what's much more serious is that this app masquerades as the official app of the site you're visiting. As a result, you pay much more than if you go to the official website.
Android
Apr 30, 2024
the trip didn't take place, there was no guide on site, and you don't want to refund my money
iOS
Apr 30, 2024
Cheated
I was booking Singapore dolphin show tickets using Headout. They took the money and then never sent out tickets Despite multiple reminders no one bothers to respond. Don't know if I will ever get money back, even if I do I will loose out on credit card fee and currency conversion. Don't use them they show fake availability
Android
May 1, 2024
Hop on hop off buses in Warsaw are a big disaster in my opinion. We were in April for a weekend in Warsaw. I had the feeling that two buses operate for the whole of Warsaw. One on the red route, the other on the blue route. The stops were not cold and not marked, the bus even went outside the marked route. You get off at the stop and the next bus (actually one of the two) will arrive in 1.5 hours first. It can only be used as a round trip without getting off.. A waste of 55 euros for two ticket
Android
May 2, 2024
I had tickets for Sagrada Familia and Barcelone Aquarium, both reservation were valid. The guide from Sagrada Familia was average at best.
iOS
May 2, 2024
complete scam
no customer support and will not refund or help you change your ticket. beware!
Headout: Travel Experiences - Product Description
A world of endless adventure awaits. A world that’s yours to explore. Your gateway to happiness? Headout.

Our mission? To unlock this happier world by connecting high-quality live experiences with people all over the globe. Whether you’re about to embark on a wild journey to a new city or are on the lookout for a thrilling escapade in a town you’ve been to many times before — we’ve got a curated collection of experiences that are just for you!
Think of us as your enthusiastic partner in fun. From champagne atop the Eiffel Tower to watching Formula 1 cars whiz by in Singapore, head out now and explore our world like never before.
- Join 20 million+ guests who’ve experienced the world with us
- Get access to over 10,000 experiences in 250+ cities
- Take your pick from exclusive offers & deals on last-minute tickets
- Change in plans? Don’t worry, our experiences offer flexible cancellation
- Book now, go whenever! With the ability to book tickets for later (yes, for real) – all you need to do is tap, tap, and go!

Hear it straight from our guests who’ve lived it:

“Purchasing the tickets to Dream World, on Headout was a fantastic decision. The booking process was smooth and straightforward, and I was able to easily select the date and time that suited me and my family best. At Dream World, not only did we breeze through the crowds, but it meant we we sure of getting entry into the theme park, especially with two children - both under the age of 8 years - eager to start exploring the park without any delay or drama! Buying the Dream World Visa gave us access to (almost) all the rides so with the wrist band on us, we went straight through without having the hassle of looking for change/currency at each ride. All in all, it was a stress-free and wonderful experience!”

“Book and pay a ticket and pay in the app with just a few clicks. Tickets do not have to be printed out and can simply be shown digitally in the app. It couldn’t be easier.
Everything went well on site. Versailles was breathtaking!”

“Through a different provider, I had a trip cancelled last minute the day before and was able to book on to this tour late in the evening the day before. Tickets and confirmation of collection point were clear and the tickets are very easily available on the app. We were picked up at the pick up location on time, and our guide met us and explained what the experience would entail and the time scales. I think our guides make was Raphael, he was very knowledgeable and gave us a very detailed explanation of Krakows history as we were driving through Krakow towards Auschwitz. Showing us all the landmark buildings and their history along the way. Very easy to understand and communicated very well, and very passionate about education us all on Polish history. Very happy with this service and would recommend using them to book tours through.”

We’d love to hear your thoughts, feedback, suggestions, and even your fun adventure stories! Feel free to drop us an email at support@headout.com or tweet us @headout. We’re all ears!

Got queries? We’re here round-the-clock for you! Our 24*7 support centers are just a chat away on www.headout.com.
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