84
fair

Hilton Honors: Book Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
84%
Android
734 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
137 Reports
User Feedback
16%
iOS
137 Reports
84%
Android
734 Reports
Hilton Honors: Book Hotels - Latest Quality Issues
Android
May 5, 2021
Doesn't load photos well and uses a tremendous amount of data trying to. Galaxy S21
Android
May 5, 2021
There is no longer a 'search near me' function in the app. My digital key always expires after the first day, and I usually have to reset my bluetooth to get it to work. On the other hand, I really like the rooms, and the seal on the door is a nice touch. But that goes for the hotels, not the app.
Android
May 4, 2021
App didn't always respond
Android
May 4, 2021
Why don't you add search on the map feature. ios has that feature. I can't make search on the map. Everytime has to close my search and change the location. Not good app.
Android
May 4, 2021
Takes forever to load past the start screen
iOS
May 3, 2021
Please check app problems
Spent an hour with Hilton Honors diamond desk. App constantly showing error retrieving info for over a week. Wont update points. ( I travel weekly and in Hilton's 2x a week) won't bring up digital check in either. No past dates show. Pretty much, everything down. I need to go in and open up from Hilton.com to do any of my hotel planning and checking on, or worse yet, call and have to fix anything that needs attention. I have loved and used this app consistently for over 3 years. Please update or fix the glitches and I will update review. Thanks so much
iOS
May 3, 2021
App doesn’t even work
This app hasn't worked for a month. I'm not sure if it's an iPhone update issue or what but I have deleted it, reinstalled it, and tried calling customer support to be stuck on hold for 45 mins. I loved the digital key option that they push and advertise so much but am unable to use it. It comes in handy when you already know the hotel, don't have to wait in line for check in especially during Covid times, I travel once a week for work and stay at a Hilton every week so I just need to be able to book and go but now I have to do everything old school style and it's really frustrating. I've called a few times about it but nobody knows why it won't work.
iOS
May 3, 2021
Stay at suites by Hilton
Worst reservations ever! Requested ocean view for our 50th Anniversary got street view. Paid extra for top floor and received 2nd floor for check in, I changed online to top floor. I am a Hilton Honors member and got treated like this!
Android
May 3, 2021
The one time I needed this app it told me "it was down for maintenance". Suck genitalia of your preference
Hilton Honors: Book Hotels - Product Description
Hilton Honors makes it easy to book travel, earn rewards, and enjoy your trip — and it's free.

Top app features:

-View and manage your reservations in one place
-Choose your own room from a hotel floor plan
-Use your device as your room key
-Check in and check out from the app (no front desk needed)

Member benefits:

-Get the lowest price at over 5,700 hotels when you book direct
-Earn points with every stay and redeem them for free nights
-Enjoy free WiFi, late checkout, and no charge for a second guest
-Achieve Elite member status and get perks like free breakfast, free upgrades, free bottled water, and more

Our brands:

Canopy by Hilton
Conrad Hotels & Resorts
Curio Collection by Hilton
DoubleTree by Hilton
Embassy Suites by Hilton
Hampton by Hilton
Hilton Garden Inn
Hilton Grand Vacations
Hilton Hotels & Resorts
Home2 Suites by Hilton
Homewood Suites by Hilton
LXR Hotels & Resorts
Motto by Hilton
Signia Hilton
Tapestry Collection by Hilton
Tru by Hilton
Waldorf Astoria Hotels & Resorts
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