81
fair

Hilton Honors: Book Hotels | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
81%
Android
697 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
166 Reports
User Feedback
19%
iOS
166 Reports
81%
Android
697 Reports
Hilton Honors: Book Hotels - Latest Quality Issues
iOS
Oct 20, 2021
Thieves!
I booked a couple of stays using points at one property that I then had to cancel due to COVID-19. The last one still hasn't been recredited to my account. Thanks for stealing 190k points, Hilton. Since you are not loyal to your guests, we won't be loyal to you any longer, either.
iOS
Oct 19, 2021
App has not worked correctly for months
Unable to book thru app, view account status, no transactions-zip. Uninstalled and reinstalled numerous times-no help. I've seen other reviews with same issue so one would think this would be a priority for the developers to get it right.
iOS
Oct 19, 2021
Have to manually renter CC each time although stored????
Very frustrating.
iOS
Oct 19, 2021
Was good till I didn’t get my points...
Didn't give me my points.
Android
Oct 19, 2021
Horrible app and company!! Decided to add an extra day thru the app and not only did it mess up by deleting our payment option of using points and cash, but it wipped out all points and up the charged for 2 nights of the existing reservation. All we asked for was a refund on the difference of the 2 nights and Hilton says no but willing to give us 10k points!? We don't want points. Obviously the app has a flaw if it's messing up things and/or crashing sometimes. Stay away!!!!
iOS
Oct 18, 2021
Doesn’t work this week
Used fingerprint sign on a week ago Friday but 10 days later it's not available and password not accepted.
iOS
Oct 18, 2021
Diamond Member with Multiple Issues
First, the desk attendant was not the kindest. Told her I needed a meal credit for 2- she told me there was one on my reservation. I explained I called the night before and they said I could add my guest at the desk. Then she said - it's for adults only- I never even gave the age of my guest- just to not give me the credit. Horrible customer service. I finally got my adult guest added. Then, I had to keep switching rooms due to them not having clean bedding, being vacuumed etc Finally got a room (3rd try) with clean sheets but the bathroom was not the cleanest but I was tired of moving. The tub ran and the floor did not look mopped. The toilet handle was also loose so you had to use it with care. Kids took over the hot tub- it was a kids birthday celebration- so the parents were busy drinking and enjoying themselves BUT not watching their kids. One even kept playing with the jet and yelling/cussing at me. I had to get security! So I sis not enjoy my stay. I think as a loyal Diamond Member I should have been on a different floor and in a better room. I should have also been treated better at the desk. I was in room 653-in a 14 floor hotel (not Diamond status at all. So if you get this room make sure the bathroom is repaired and clean! I am going to try my look with Marriott and earn Diamond status with them if this happens at the next Hilton property. Hilton is failing its guests greatly!!!
iOS
Oct 18, 2021
Doesn't Work
I can't find my reservation... I receive an email suggesting to download the app for a contact less and antecipated check in, but it doesn't find a reservation .
Android
Oct 18, 2021
On the whole, the app works. Unfortunately, almost everything is in English and not translated. There is rarely a link to the respective hotel website. Rebooking is difficult. Easier but more cumbersome is canceling and rebooking. There is still room for improvement with this app. Bonvoy, for example, solved this much better.
Hilton Honors: Book Hotels - Product Description
Hilton Honors makes it easy to book travel, earn rewards, and enjoy your trip — and it's free.

Top app features:

-View and manage your reservations in one place
-Choose your own room from a hotel floor plan
-Use your device as your room key
-Check in and check out from the app (no front desk needed)

Member benefits:

-Get the lowest price at over 5,700 hotels when you book direct
-Earn points with every stay and redeem them for free nights
-Enjoy free WiFi, late checkout, and no charge for a second guest
-Achieve Elite member status and get perks like free breakfast, free upgrades, free bottled water, and more

Our brands:

Canopy by Hilton
Conrad Hotels & Resorts
Curio Collection by Hilton
DoubleTree by Hilton
Embassy Suites by Hilton
Hampton by Hilton
Hilton Garden Inn
Hilton Grand Vacations
Hilton Hotels & Resorts
Home2 Suites by Hilton
Homewood Suites by Hilton
LXR Hotels & Resorts
Motto by Hilton
Signia Hilton
Tapestry Collection by Hilton
Tru by Hilton
Waldorf Astoria Hotels & Resorts
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