76
good
Hilton Honors: Book Hotels | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
541 Reports
541 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
182 Reports
182 Reports
User Feedback
25%
iOS
182 Reports
182 Reports
75%
Android
541 Reports
541 Reports
Hilton Honors: Book Hotels - Latest Quality Issues
Android
Apr 22, 2024
when I put in new York city, app gives me hotels in Salt Lake City. Also, when the website is down, there is no message to let the customer know, keep getting the error "gateway error' during the final step. had to call the customer service, talked to a very nice gentleman, who also had the same experience. In this day and age this is unacceptable to not have a message when website is down.
Android
Apr 22, 2024
Terrible app. Digital key is inconsistent and slow to connect especially in elevators. Have the same login problem as others on android phone.
Android
Apr 22, 2024
Digital key works well to get in the room. I went to the pool & it did Not let me back in the building. I had to walk around the parking lot to get back in. That was an inconvenience. The system does Not let the staff know we've checked in & the front desk lady chased me outside to make sure I was a real guest. That was awkward. Had to check out in person because app wasn't working.
Android
Apr 22, 2024
Can't sign in, been using the app for about 3 years. Message says "oops something went wrong on our end, please try again". Been going on for a few days now. Otherwise the app is great. Will update the review when the issue is fixed. I'm not the only one having this issue. Thanks
Android
Apr 23, 2024
The features (when they work) are good to have especially when on the road and need to confirm logistics. Unfortunately, the mobile check in feature almost never works.
Android
Apr 23, 2024
Need account numbers to login. Frequent errors with check in. Overall a total mess of an app.
Android
Apr 23, 2024
Super unreliable. Digital keys work for one night, then stop working for no good reason.
Android
Apr 23, 2024
Tried multiple times to check in through the app and I keep getting an error.
Android
Apr 23, 2024
Because the door key doesn't work.
Hilton Honors: Book Hotels - Product Description
The Hilton Honors app has everything you need for the perfect vacation. Book a hotel, earn rewards, plan your trip, and so much more — plus, it's free. Top app features: - View and manage your reservations in one place - Check in before you arrive and go straight to your room (skip the front desk) - Choose your room prior to your stay - Unlock your door with your phone using Digital Key - Book your next trip and find hotel deals Member benefits: - Get the lowest price at over 7,000 hotels when you book direct - Earn Points with every stay and redeem them for free nights and perks with our partners - Enjoy free WiFi, late checkout, and no charge for a second guest - Achieve Elite member status and get perks like free upgrades, free continental breakfast or a Daily Food & Beverage Credit, and more Our brands: Canopy by Hilton Conrad Hotels & Resorts Curio Collection by Hilton DoubleTree by Hilton Embassy Suites by Hilton Hampton by Hilton Hilton Garden Inn Hilton Grand Vacations Hilton Hotels & Resorts Home2 Suites by Hilton Homewood Suites by Hilton LXR Hotels & Resorts Motto by Hilton Signia Hilton Tapestry Collection by Hilton Tempo by Hilton Tru by Hilton Waldorf Astoria Hotels & Resorts
All intellectual property rights, including trademarks and word marks, are the property of respective owners