77
fair

Hotels.com: Book Hotels & More | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
745 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
290 Reports
User Feedback
28%
iOS
290 Reports
72%
Android
745 Reports
Hotels.com: Book Hotels & More - Latest Quality Issues
Android
May 11, 2021
App doesn't work, just says cannot connect. Total waste of time.
iOS
May 11, 2021
Terrible now, Priceline is much better.
I have used this app dozens of times over the past few years. The app and website used to be outstanding. The app is terrible now. I tried to sign in, I could not and how to use an alternative email address. In the past, my nights would go into my award account. This time, after waiting 30 minutes on hold, I was told that my reservation would not go towards my free night. Priceline is usually 10% to 20% less. Paying 20% more, and not getting credit for my paid nights is ridiculous. The only reason I use hotels.com is because the 11th night is free. It seems like Expedia bought out hotels.com but either way, it's terrible now. Use Priceline it's much better.
iOS
May 11, 2021
HORRIBLE
Scheduled a trip but had a medical emergency and they would NOT let me cancel. $327.00 wasted for a reason that was out of my control. I will NEVER use them again and I will spread the word to everyone I know not to use them as well!
iOS
May 11, 2021
Cannot find my booking
One of my reservations is visible. The other is not. I have an email confirmation. I went into account settings and notice that the email On file within the app is not mine!
iOS
May 11, 2021
Used to be good
Big update killed functionality in map searches, rewards loading, general search function. It's like they're trying to kill their own business. Bravo
iOS
May 11, 2021
Worst travel app available
This is the second time I have had to cancel, only for them to not respond for a few hours so that way they don't have to refund me, even though the booking was made the same day and it was for weather related travel issues. Worst customer service I've had to deal with. One star is being nice.
Android
May 11, 2021
Great app. But I can't find my reservation. It's already booked but not appearing on the app.
Android
May 11, 2021
Its extremely hard for me to redeem free nights through this app!!
Android
May 11, 2021
There are a lot of errors
Hotels.com: Book Hotels & More - Product Description
When you’re ready to travel again, the Hotels.com app has everything you need to book the perfect place to stay. 


Plus, our app is your perfect travel companion. Not only can you book on the go, but you can also change or cancel your booking and contact the property directly from the app. 

That’s not all! You’ll find everything you need to make your booking stress-free and your stay even more enjoyable.

SAVINGS & DEALS
• You can instantly save an extra 10% with Secret Prices** on our app 
• Use our “Tonight’s Local Deals” feature to save on last minute bookings

GET REWARDED WITH HOTELS.COM REWARDS
• Collect 10 stamps, get 1 reward*** night! Collect a stamp for every night you stay at 1,000,000 eligible properties worldwide
• Get handy notifications as you progress towards your reward night
• There are no blackout dates to redeem your reward night 
• Silver and Gold members can enjoy extra travel benefits at VIP Access properties

FIND A STAY THAT’S RIGHT FOR YOU
• Explore our range of apartments, holiday homes, resorts and more
• It’s easy to search for properties with our in-depth sort and filter options 
• See the property’s location at a glance with our map view
• Read verified guest reviews
• Compare the features and prices of your favorite properties you’ve saved

FAST, EASY & SECURE BOOKINGS
• Pay now or later – you choose whether you want to pay online or at the property
• Save your payment details securely to book future stays even faster
• You can use Apple Pay® to book your stay

ENJOY YOUR STAY
• Use Siri shortcuts to quickly access your booking details
• Get booking confirmation and check-in notifications

*Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on app for details. 

**Secret Prices are available to Hotels.com app users, Hotels.com® Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html 

***Hotels.com® Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com® Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. 

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
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