Hotels.com: Book Hotels & More
Hotels.com: Book Hotels & More at a glanceHotels.com: Book Hotels & More (Travel) has a unitQ Score of 59 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 1 point from 60 in the previous 30 days. The score draws on 657 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Can't Contact Customer Support.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 1 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 52 % 342 Reports
- Android
- 48 % 315 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Hotels.com: Book Hotels & More59
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountSubscriptionSubscription Too Expensive
- Customer Support & SuccessContactCan't Contact Customer Support
- Customer Support & SuccessConductUnsatisfactory Behavior
- Customer Support & SuccessConductNo Response or Help Received
About Hotels.com: Book Hotels & More
What is Hotels.com: Book Hotels & More?
Hotels.com: Book Hotels & More is a travel app that allows users to search for and book hotels worldwide, offering a wide range of options to fit different budgets. The app also provides additional features like vacation rentals and travel deals, making it easier for travelers to plan their trips conveniently.
Is Hotels.com: Book Hotels & More safe?
The Hotels.com app is generally safe for users, including younger audiences, thanks to its multiple security certifications like PCI and GDPR compliance. However, users should be cautious about sharing personal information and be aware that online booking can pose risks of data breaches, although the app has measures like two-factor authentication to enhance security.
Who owns Hotels.com: Book Hotels & More app?
The Hotels.com: Book Hotels & More app is owned by Expedia Group, Inc. It operates through its subsidiary, Hotels.com, L.P., which has been part of Expedia since 2001.