74
fair

Hotels.com: Travel Booking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
1150 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
469 Reports
User Feedback
29%
iOS
469 Reports
71%
Android
1150 Reports
Hotels.com: Travel Booking - Latest Quality Issues
Android
Aug 14, 2022
Everything was great except breakfast and coffee was cold and needs more breakfast variation.
Android
Aug 14, 2022
The app socks to link a booking on the website to the app. You can't add it manually either.
Android
Aug 14, 2022
I made a reservation with you I arrived at the hotel and still you guys did not send the reservation information to the hotel I tired with 15 hours of travel without being able to check in to rest I stay at the reception waiting for you guys to send an email and ne had the right email from the hotel now I'm here on site without knowing what to do because of the irresponsibility of you
Android
Aug 14, 2022
Booking not shown in app!!!!!
Android
Aug 14, 2022
No place to put promo code
Android
Aug 14, 2022
I put a booking in the app, but as soon as I close the app, it disappears again... What to have such a clap bag app for?
Android
Aug 14, 2022
I'm having trouble providing information
Android
Aug 14, 2022
They cancel my reservation without warning and the support is null
Android
Aug 14, 2022
Getting better, but still shady. For example, when you add a coupon code, they don't tell you how much you will save, then they don't tell you what they charged you.
Hotels.com: Travel Booking - Product Description
Our app is even more rewarding for Hotels.com® Rewards members! You can get to your next reward* night faster with app exclusive offers and be sure to opt-in to notifications so you don't miss out!

When you’re ready to travel, take our app with you, after all, it’s your perfect travel companion.

INSTANT SAVINGS ON APP 
• When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now. 
• “Tonight’s Local Deals” feature on our app is a great way to save on last minute bookings
• Enjoy the flexibility of free cancellation on most hotels*

OUR APP IS EVEN MORE REWARDING  
• Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at over 1,000,000 eligible properties worldwide – so you can get rewarded while you sleep 
• Love reward nights? You can get them faster on our app with app exclusive offers 
• You won’t pay a fee to redeem your reward nights on our app – and there are no blackout dates  
• Silver and Gold members can enjoy extra travel benefits at VIP Access properties

DON’T LET THE NAME FOOL YOU – WE’RE MORE THAN JUST HOTELS 
• Easily find vacation homes, apartments, resorts and more on our app - we’ve got every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long vacation, choose from over 1,000,000 properties worldwide.
• Filter by theme for different types of trips 
• See the property’s location with the map view • Read verified guest reviews
• Save your favorites 

FAST, EASY & SECURE BOOKING ON OUR APP 
• Pay now or later on most hotels – you choose whether you want to pay online or at the property
• Save your payment details securely to book future stays even faster
• Use Apple Pay® to book your stay

OUR APP IS YOUR PERFECT TRAVEL COMPANION 
• Save your confirmation and access your booking details anytime – even offline
• Easily manage your booking on the go. You can change or cancel if something comes up
• Help is only a few taps away. Contact us or the property directly from the app
• Opt-in for push notifications and we’ll send you updates about your stay
• Use Siri shortcuts to quickly access your booking details


*Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.

The Hotels.com app uses information for analytics, personalization, and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
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