Quality degradation at hvv - Public Transport Hamburg  
Users report higher volume of Quality Issues than usual
26
poor

hvv - Public Transport Hamburg | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Navigation
Work at Hamburger Hochbahn AG? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Hamburger Hochbahn AG? Unlock additional insights
Android unitQ Score
Android User Feedback
81%
Android
87 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
21 Reports
User Feedback
19%
iOS
21 Reports
81%
Android
87 Reports
hvv - Public Transport Hamburg - Latest Quality Issues
iOS
Apr 29, 2024
How is there no Apple Pay?
Spoilt by the app Berlin has created for their public transport I happily download the app, hoping for a similar modern experience. No Apple Pay which is a tad annoying. Well guess I go and use my credit card which I have saved to the phone so I don't have to manually type in the numbers. Zonk! The form for filling out the card detail doesn't work with autocomplete. Like a digital caveman I manually type in the numbers :/ Next time I'll get a paper ticket by paying with cash just like it's 1995 (at least at the airport the ticket machines don't have contactless payments). Also sad that the ticket doesn't get added to Apple Wallet, this way users won't be forced to had the inspector the unlocked phone.
Android
Apr 29, 2024
Actually a good idea, if only it would work on my phone. I can buy a ticket, PayPal also sends the money, but I don't get a ticket. I have a new Samsung phone. So it shouldn't be due to outdated technology. On the contrary, with my old mobile phone (a Googlephone) it worked... It's the same with the Switch app, although I had already granted the apps all the required permissions in the meantime.
Android
Apr 29, 2024
Complete garbage! I bought a ticket for my father for the next day and wanted to send it to him. But I can't, because there is a bold overlay above the ticket that says "Validity date not yet reached". Now I've wasted the money, thank you for nothing HVV!
iOS
Apr 30, 2024
Indispensable but flawed
The app is basically great. I couldn't do without them. Unfortunately, it doesn't reliably display connections. And this is always the case when there are deviations from the timetable. It is incomprehensible how there can be discrepancies between the platform displays and the app. The destination displays on the S-Bahn trains and the displays in the station aisles tend to differ. 4 ads, 4 different infos. But unfortunately, this is everyday life at DB. Poor digital networking. Everyone is talking about digitalization - where is it? Of course, I can't say which of these is a problem with the app.
Android
Apr 30, 2024
Doesn't work!
Android
Apr 30, 2024
A very good app to create and save your own timetables in advance. But unfortunately, it is rarely or never displayed when a bus or train is cancelled. The same applies to delays. This should be improved.
Android
May 2, 2024
Sometimes not precise! Still very reliable
Android
May 2, 2024
Does not open.
Android
May 3, 2024
Frequent missing addresses searched for
hvv - Public Transport Hamburg - Product Description
Your hvv app connects you to public transport in Hamburg and the surrounding areas. It always shows you the best way. With the intelligent hvv route planner, you will always find the best connections for bus, subway, train and ferry, including the appropriate mobile ticket. 

THE KEY FACTS 

• NEW: Receive push notification in case of interruptions 
• Use the route planner for Hamburg & surrounding areas 
• View timetables & journey planner in real-time 
• Check the tariffs for your connection 
• Buy mobile tickets - payment via PayPal available 
• Get a 7 % discount on single & day tickets 
• Bookmark lines & places 
• Create alarms for departures & exits 
• Use the hvv App also in dark mode 

ROUTE PLANNER AND TIMETABLE 
Always find the best routes by bus, subway, train and ferry. The intelligent hvv route planner is your navigation system for Hamburg's public transport and shows you the relevant travel information for your route in real-time. In addition, you can add another stopover to your route. Is your bus or train delayed? Or is another route faster than the train? With the hvv route planner, you always have the latest travel advice at your fingertips and reach your destination even faster. 

BUY A MOBILE TICKET 
As soon as you know where you want to go, all you need is the right public transport ticket. From single tickets to group tickets - you can find many tickets in the hvv app and conveniently buy them on the go as mobile tickets. 

7 % DISCOUNTS ON MOBILE TICKETS 
Pay for your public transport tickets online via PayPal, SEPA direct debit or credit card and save 7% compared to buying them at a ticket machine or on the bus. Weekly and monthly tickets and the Hamburg CARD are excluded. The displayed price of the ticket already includes the discount.  

BOOKMARK DESTINATIONS & LINES  
For even more convenience, you can save stops and addresses as favourites. You can also save frequently used locations, such as work or home, to navigate to them with one click from the home screen. This saves you time when planning your route and makes it even easier to start your journey. 

DEPARTURES NEAR YOU 
You know where to go? We’ll show you when to go! The hvv app shows you the departures of all lines at the stops in your area. Just swipe down on the home screen of the app and find out about current departures. This way, you can easily see when you have to hop on and save yourself the search for connections. Always be up to date in public transport. 

ENABLE CONTACTS & SHARE CONNECTIONS 
Enable your contacts in the app and select your destination in the route planner directly from your address book. Share your connection if needed or add it to your calendar. 

TRAVEL INFO & DISRUPTION MESSAGES 
Always stay up to date. All messages for your favourite lines are clearly displayed under "Messages". In addition, you can create alarms for lines, weekdays and time periods and be warned of disruptions via push messages. Whether it's construction work, closures, or cancellations, with the hvv app, you are informed in every situation. 

Do you still have questions? Our chatbot will be happy to help you. 

ALSO INTERESTING  
Do you want even more flexibility? Then why not try out the hvv switch app and also make use of offers from the mobility providers MOIA, MILES, SIXT share, TIER, and Voi; all in just one app. 

FEEDBACK  
Our goal is to make mobility by public transport in Hamburg as comfortable as possible. To improve the hvv app, we need your feedback. Write us your opinion and suggestions to app-feedback@hvv.de.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners