Quality degradation at World of Hyatt  
Users report higher volume of Quality Issues than usual
27
poor

World of Hyatt | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-26 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
44%
Android
39 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
50 Reports
User Feedback
56%
iOS
50 Reports
44%
Android
39 Reports
World of Hyatt - Latest Quality Issues
iOS
Nov 26, 2021
System error
Why is the system always showing an error
iOS
Nov 23, 2021
Your app has 1 job and it doesn’t do it
I can't understand who is in charge over there at Hyatt that works on this app but there's literally 1 job that it has to do and it's to show your bookings so you can check in. Ofcourse the one week I have a lot of travel booked, I can't access it because the app developers didn't test the one and only feature that brings in money for Hyatt. My message to Hyatt - find new app developers because you're losing out on sales due to their incompetence.
iOS
Nov 22, 2021
Probably the worst of major chain apps
Odd logic. Unreliable login features. A real barrier to staying at these nice hotels. See the developer responses, they really don't care about their app. They just apologise and hope people will call in to make reservations.
iOS
Nov 22, 2021
UPCOMING RESERVATIONS STILL MISSING
As of Saturday morning 11/20, my three upcoming reservations are still missing after the latest update. I assume that means I won't be able to request a room upgrade, check in, or use Chromcast using the app. And of course you broke the app right at the start of the busy Holiday travel season. Not good! This is unfortunate because when it worked this was a really solid app although Hyatt is woefully behind competitors in upgrading properties to digital key. The latest update fixed the problem of the missing reservations. Thanks.
iOS
Nov 22, 2021
Still no iPad app.
Ridiculous in 2021, almost 2022, that this is still iPhone only. Hyatt Corp., do you not realize how many people use iPads these days as their main device? Get it together. This is not a 4.9 app, by any stretch. 3/5 at best. I feel like most critical reviews like this one are just scrubbed after the app is “updated” to a new version. Really shady if you ask me.
iOS
Nov 21, 2021
UPCOMING RESERVATIONS STILL MISSING
As of Saturday morning 11/20, my three upcoming reservations are still missing after the latest update. I assume that means I won't be able to request a room upgrade, check in, or use Chromcast using the app. And of course you broke the app right at the start of the busy Holiday travel season. Not good! This is unfortunate because when it worked this was a really solid app although Hyatt is woefully behind competitors in upgrading properties to digital key.
iOS
Nov 21, 2021
Not working with 2 rooms
I made a reservation for two rooms. 1 week before my trip, my reservation disappeared from the ‘upcoming stays' screen. I removed the app and reinstall and now it's in a forever loop!
iOS
Nov 21, 2021
Disappearing reservations in this app.
Installed the app. Created a few reservations and about 4 days before my trip the reservations/stays disappeared from the app!! Thankfully they appear when i log online. (Or when I go and search for it by confirm ) Whats the point of having an app if it cant retrieve the reservation when i open it up!! Useless
iOS
Nov 21, 2021
I can't see the reservation information you've booked after the update!
Please fix it quickly!
World of Hyatt - Product Description
From travel planning to checkout the World of Hyatt app is here for you, with easy access to more than 900 distinctive hotels and resorts, plus a suite of powerful features right at your fingertips.  Not a member yet? Join and instantly make travel more rewarding.

FEATURES
• Enjoy exclusive member rates
• Use your World of Hyatt points to book stays
• Explore our hotels with photos, hotel details, offers, local area attractions and more
• Save your favorite hotels for future quick booking
• Add your reservations and World of Hyatt membership card to Apple Wallet
• Check-In/Express Checkout: Bypass the front desk when you arrive and depart
• Real-Time Charges: View your room charges during your stay
• Past Activity: View and download folios from previous stays

Make the most of your stay. 
• Guest Requests: Request items to your room, such as towels and toothpaste (supported at 300+ hotels)
• Hyatt Mobile Entry: Use your device as your room key (available at select hotels)
• Google Chromecast: Stream your favorite shows right to your room’s TV (available at select hotels)

Access your account instantly.
• Track your progress toward elite tiers and Milestone Rewards
• View your current benefits and explore other elite tier benefits
• Track your progress toward free night Awards via our Brand Explorer
• Access your available earned Awards


When booking through our app, you’ll always receive the best published rate without any booking fees at our more than 900 hotels across Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Hyatt House®, Hyatt Place®, Joie de Vivre® and Hyatt Residence Club®. 

WORKS ON APPLE DEVICES 
- iPhone® and iPad®
- Apple Wallet: Add your confirmed reservations and your World of Hyatt membership card
- Face ID/Touch ID on iPhone and/or iPad for easier, faster sign-in

- Available in English, Spanish, German, French, Japanese, Chinese (Simplified and Traditional) and Korean
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