Kayak
Kayak at a glanceKayak (Travel) has a unitQ Score of 72 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 3 points from 75 in the previous 30 days. The score draws on 129 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Force Closing Or Crashing.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 16 % 21 Reports
- Android
- 84 % 108 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Kayak72
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountSubscriptionSubscription Too Expensive
- ApplicationStabilityForce Closing Or Crashing
About Kayak
What is Kayak?
Kayak is an app that helps users find and compare prices for flights, hotels, and rental cars. With Kayak, you can easily book your travel accommodations through its website, booking.com, making planning trips more convenient.
Is Kayak safe?
The Kayak app is generally safe for users, especially younger audiences, as it protects personal and payment information and guides users to book with trusted partners. However, users should be cautious of potential price changes and verify accommodations to avoid misrepresentation. Overall, while the app offers reliable services, raising awareness about online safety and confirming bookings is essential.
Who owns Kayak app?
The Kayak app is owned by Booking Holdings, Inc. This company is a major player in the online travel industry, making it responsible for the app's operations and services.