KLM
KLM at a glanceKLM (Travel) has a unitQ Score of 39 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 10 points from 29 in the previous 30 days. The score draws on 243 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Force Closing Or Crashing and Can't Log In.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 10 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 47 % 114 Reports
- Android
- 53 % 129 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
KLM39
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilityForce Closing Or Crashing
- ApplicationLoginCan't Log In
- ApplicationStabilitySlow Performance
- AccountSubscriptionSubscription Too Expensive
About KLM
What is KLM?
The KLM app is a mobile application provided by KLM Royal Dutch Airlines that allows users to book flights, check their flight status, and manage their travel plans conveniently. With the KLM app, travelers can easily access important information and services related to their journeys from their smartphones.
Is KLM safe?
The KLM app may not be entirely safe for users, especially younger audiences. While it prioritizes privacy and claims to protect user data, past incidents have highlighted vulnerabilities, like improperly secured personal data that was susceptible to theft. Users should be cautious of phishing scams and ensure they only use official communications and websites, as scams often target this demographic.
Who owns KLM app?
The KLM app is owned by Koninklijke Luchtvaart Maatschappij N.V., commonly known as KLM Royal Dutch Airlines. This airline is part of the Air France-KLM group, which operates multiple airline brands together.