29
poor
KLM unitQ Score
30 Day Average as of Oct 07, 2026
6 point score decrease in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
App Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
64%
iOS
136 Reports
36%
Android
77 Reports
About KLM
What is KLM?
The KLM app is a mobile application provided by KLM Royal Dutch Airlines that allows users to book flights, check their flight status, and manage their travel plans conveniently. With the KLM app, travelers can easily access important information and services related to their journeys from their smartphones.
Is KLM safe?
The KLM app may not be entirely safe for users, especially younger audiences. While it prioritizes privacy and claims to protect user data, past incidents have highlighted vulnerabilities, like improperly secured personal data that was susceptible to theft. Users should be cautious of phishing scams and ensure they only use official communications and websites, as scams often target this demographic.
Who owns KLM app?
The KLM app is owned by Koninklijke Luchtvaart Maatschappij N.V., commonly known as KLM Royal Dutch Airlines. This airline is part of the Air France-KLM group, which operates multiple airline brands together.
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