82
good
Klook: Travel, Hotels, Leisure | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
450 Reports
450 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
254 Reports
254 Reports
User Feedback
36%
iOS
254 Reports
254 Reports
64%
Android
450 Reports
450 Reports
Klook: Travel, Hotels, Leisure - Latest Quality Issues
iOS
May 1, 2024
Nothing but trouble
Am currently trying to get support for a ticket purchased - it seems like there's no recourse or support for things that go wrong when you buy on Klook. I bought a Narita Express ticket and tried to print it out at a station - only 1 ticket was printed out, not the two I need. They cannot refund, as the ticket is already printed. Their live chat took 5.5 hours to get back to me last night. I was already asleep when they responded - they did not read my support request and instead finished the chat. Now I'm going through the same thing this morning. They also don't reflect all the available tickets - so the choice of trains is really limited. The first time I tried to use Klook they didn't even have the times I wanted available, despite it being a super busy route in Tokyo. It's better to take your chances on the JR website.
Android
May 2, 2024
Because of the small loss, this is a set of software that can allow consumers to better understand the consumer protection law, no notice and no evidence for consumption, but the book is not clear and the operation is misleading, and the refund service is very delayed
Android
May 2, 2024
It's so difficult to set up a payment method. Taiwanese app design is really terrible
iOS
May 2, 2024
Disappointing
Their price is wrong, and they did not admit it until I said that the services is upsetting. Now I ask for refund but there is jo clear explanation when or how it will be settled until I follow up to then everyday. I ask refund since a week ago, and they just initiated the refund today. Very bad experience, not recommended
iOS
May 2, 2024
This sucks
This is a very bad APP, there is a problem with the operation, there is no customer service phone to ask, only text customer service answers, not asked
Android
May 2, 2024
Compared to other apps, the explanation is unfriendly, and there are many things that are almost impossible to cancel or exchange even if the date is far away.
iOS
May 2, 2024
Bad customer service
So far I've no problem with my bookings until I booked my JR pass. I paid for my 2 tickets. Got an email saying I successfully paid. Never got booking confirmed email instead I got another email 10 mins later saying my tickets were awaiting payment and to check my bookings to complete it which confused me because it said I successfully paid before so I thought it probably don't go through properly since the payment is big. After I confirmed the payment I got. I somehow ended up with 4 tickets and 2 of the exact same charges on my card. Wait for customer service to help me which takes like about 30 mins only for them to tell me I gotta wait for them to speak with someone else to further assist me. After waiting even longer instead of trying to figure out why it did that or refund just one of the payments they tell me I gotta pay 10% cancellation fee for the refund. Like why do I gotta pay fee for something I only booked once not twice. They refuse to give me a full refund. Just awful experience. Those tickets are not cheap
Android
May 2, 2024
Feel being cheated by this app. I covered one of trip with "no-show refund" and i paid more for its. At the end no-show refund can't be claimed and none of their 5 customer support staffs can help me until now. Now i just realized that this app got lots of bad reviews from another users with same pattern "they're stealing user's money" in many ways, and in my case they're fooling me with their fake no-show refund. Shame on you.
Android
May 3, 2024
Made 2 bookings on klook. Klook canceled bookings. They say they refunded my money, but I did not receive the money back. I'm out 630.00 usd. I plan on pursuing litigation if this is not retified. Beware of Klook.
Klook: Travel, Hotels, Leisure - Product Description
***Get money off your first booking with this promo code: BetterOnApp*** Download Klook to find deals for the best things to do for anytime, anywhere. A World of Possibilities There are nearly half a million travel activities across the world waiting for you on Klook. From sightseeing trips and hotel bookings to immersive cultural experiences, we’re here to guide you to your world of joy. Trusted & Top-rated Activities Explore handpicked experiences and get local insights for hundreds of destinations. Museums in Singapore? Tour packages in South Korea? Or some family attractions nearby? When you’re on Klook, you’re seeing the best of every place in your hands. Experiences Made Easy We make e-booking fast with instant confirmation and skip-the-line tickets on selected attractions. Whether it’s chasing waves on a Phuket vacation package, tasting wine in Melbourne or finding out what’s fun for the weekend in your area, you’re just a few taps away from booking whatever makes you happy. And a Whole Lot More - Stream live videos with exclusive deals on Klook Live! (selected countries/regions only) - Budgeting when travelling? Use Klook-exclusive promo codes to save on the best deals - Redeem your tickets and e-vouchers or download them for easy offline access - Save your bucket-list holiday ideas to your wishlist and book later - Choose from trains, buses, cars and even ferries to get around - Get movie and event ticket discounts and bundles Find us and say hello! - Official website: www.klook.com - Facebook: @klookglobal - Twitter: @klooktravel - Instagram: @klooktravel Got ideas for us? Let us know at appfeedback@klook.com. Thanks bestie.
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