/ unitQ Score

Klook

Travel30-day average as of Nov 09, 2026

Klook at a glanceKlook (Travel) has a unitQ Score of 65 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 3 points from 68 in the previous 30 days. The score draws on 294 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Can't Contact Customer Support.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
65fair

unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days

Previous 30 days68
Last 30 days65

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
0255075100Oct 9Oct 24Nov 80255075100Oct 9Oct 24Nov 8

User Feedback

294Reports
iOS
37 % 108 Reports
Android
63 % 186 Reports

Compared with similar apps

  1. Hopper - Flight & Hotel Deals82
  2. Turo - Better Than Car Rental82
  3. Airbnb78
  4. Uber75
  5. Uber - Request a ride75
  6. Priceline73
  7. Booking.com70
  8. Booking.com: Hotels & Travel70
  9. Klook65
  10. Expedia Group, Inc.64
  11. Expedia: Hotels, Flights & Car64

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • AccountSubscription
    Subscription Too Expensive
  • Customer Support & SuccessContact
    Can't Contact Customer Support
  • Customer Support & SuccessConduct
    No Response or Help Received
  • AccountAccount Settings
    Can't Change Language

All scorecards

Unlock Free Customer Insights

Sent to your email every week so you can keep delivering great experiences!

Loading the form.