Lufthansa
Lufthansa at a glanceLufthansa (Travel) has a unitQ Score of 53 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 2 points from 55 in the previous 30 days. The score draws on 228 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Can't Log In and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 39 % 88 Reports
- Android
- 61 % 140 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Lufthansa53
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLoginCan't Log In
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilityFreezing
- ApplicationLoginGot Logged Out
About Lufthansa
What is Lufthansa?
The Lufthansa app is a mobile application designed to help users manage their travel with the airline. It provides features like flight booking, boarding passes, and flight status updates, making travel easier and more convenient.
Is Lufthansa safe?
The Lufthansa app prioritizes user safety with measures to comply with GDPR and enhance IT security, making it relatively safe for users, including younger ones. However, risks from cyberattacks and potential data breaches remain, highlighted by the app's reliance on external IT service providers. Users should be cautious with personal information sharing to minimize risks.
Who owns Lufthansa app?
The Lufthansa app is owned by Deutsche Lufthansa AG. They are the company behind the airline and its digital services.