82
fair

Marriott Bonvoy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
Work at Marriott International? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Marriott International? Unlock additional insights
Android unitQ Score
Android User Feedback
89%
Android
423 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
51 Reports
User Feedback
11%
iOS
51 Reports
89%
Android
423 Reports
Marriott Bonvoy - Latest Quality Issues
Android
May 11, 2021
When the app is working, it's great, does everything you want. However, the app often lags, fails to load, or is missing content. I can't be certain of the problem, but my guess is Marriott had a team design a great app, but has failed to invest in the required servers needed to effectively power it on the back end. The app dosen't need to be changed, but the support for it does. Right now it does everything you want and looks great, but it's highly unreliable.
iOS
May 11, 2021
The request timed out
When creating a user is always timed out, not registered at all, angry
iOS
May 11, 2021
Prices are Never the Lowest
They advertise the prices will be lowest is you go directly through the app but I have never seen this. The app usually shows prices 25%-40% higher than what you can find through third party providers. Bonvoy rewards are a joke. I have had several lengthy stays and they always find reasons not to give you the promised rewards. You spend more time trying to sort out bills, points than it's worth. Skip working with Marriott. If you want to stay there, a third party will give you better prices and better customer service.
iOS
May 11, 2021
Hangs since last update
Tried using today and the app hangs up once I login. Cannot select checkin or any tabs.
iOS
May 10, 2021
App is not letting me select a city
App is asking for my current location and not letting me select a city out of state.
iOS
May 10, 2021
Almost perfect
So this app is an almost perfect way to manage travel, bookings, deals, points, etc. Assume that anything I don't mention here is perfect. The first thing that is slightly annoying is that if you extend your stay at the hotel, that stay is not reflected in the app. I have extended my stay multiple times over many weeks, but the app does not reflect that, meaning it disables ways to contact the front desk and use my app as a key. Yet, because my stay is extended, the points for my stay don't reflect in the app either. It's very frustrating. The front desk can't figure out why this happens, but apparently this happens whenever someone extends the stay. The second annoying thing is every now and then, the chat with the front desk feature disappears from my app. This is one of my favorite features and one of the main reasons I love using the Marriott app, but when it disappears it's very frustrating. What should be a quick text to the front desk to request a wake up call, or gym time, becomes me trying to phone them and they don't always pick up due to how busy it gets. I'm not sure why this happens, I've tried reinstalling the app but to no avail. As a titanium member, it's even more frustrating because when the app does work, it delivers a very high level of service that I grow used to. So when it breaks it's infuriating. For these reasons, this app is only a four-star for me right now. Hopefully the developers read this review and are working on fixes for these issues.
iOS
May 10, 2021
Glitchy
Don't make me go back to the map and start over. Tried to select a check in time and it kept spinning the time. Just keep it simple!
Android
May 9, 2021
The app was fine for checking my reservation and finding parking for the hote at the RenCen in Detroit. Other than that it wasn't useful. I tried using it to request linens to our room and the request stayed pending. I tried to use the chat feature and after waiting for a reply, I was kicked out of the chat. I went down to the front desk to ask for linens and the incredibly kind employee reminded me I could use the app. I told her that I had tried and there had been no response.
Android
May 9, 2021
IOS has been modified to a clear interface, why android completely or old version?
Marriott Bonvoy - Product Description
Unlock extraordinary experiences with the Marriott Bonvoy™ app.

The Marriott Bonvoy App lets you elevate every aspect of your stay at more than 7,000 hotels worldwide. So you can spend more time taking care of the most important detail—enjoying yourself. Download the app today and discover a world of opportunity.

Check in from anywhere with Mobile Check-in. Let us know when you’re arriving and you’ll receive a notification when your room is ready.

With Mobile Key you can get to your room faster, and never have to worry about forgetting a key card.  Use it to open your room, parking garage, fitness center, lounge, and pool. 

Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. 

Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste.

Plan ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. 

Search hotels and book all from your phone. Get our lowest rate when you book directly with Marriott. Earn and redeem points for your stays, for a rewarding vacation.

Manage your account easily on the app. Check your point balance, view your stay history, folio, and more.

Want to book with points? Easily redeem points on the app to pay for your next stay.

Enjoy exclusive offers and content for Marriott Bonvoy members that you can take advantage of right away.

Not a Marriott Bonvoy member? Download and join, all through the app.

The Marriott Bonvoy App lets you enjoy more at Marriott’s 30 brands including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners