33
poor
myRAC | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel & Local
30-Day Trend
Android unitQ Score
Android User Feedback
86%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
11 Reports
11 Reports
User Feedback
14%
iOS
11 Reports
11 Reports
86%
Android
69 Reports
69 Reports
myRAC - Latest Quality Issues
iOS
Apr 24, 2024
Bereavement
I have been unable to contact the RAC by phone or through the app to tell them that my husband has died and needs to be taken off my insurance. I continually get a recorded voice telling me they have important information for me before they can connect me, then there's silence, then the line goes dead. Why can we not have a human being answering the phone ???
iOS
Apr 25, 2024
Doesn’t work for searching fuel prices
App just goes to a completely white and blank screen when trying to search for the lowest fuel prices around either ‘current location' or a postcode. Was a good app when it worked.
iOS
Apr 26, 2024
Freezes when searching fuel prices
I downloaded this app to compare fuel prices and it's so glitchy it's impossible to use. It pretends to load for a couple of moments and then just freezes on a blank white screen with no option but to shut down the app completely. It occasionally works if the search radius is only 2 miles but anything beyond that seems impossible for it to comprehend.
Android
Apr 26, 2024
Doesn't work. I downloaded the app from the email RAC sent after my breakdown. Entered my name, postcode and reg no and all recognized. Set up a password according to the security settings and went to log in. It doesn't recognize my login. Tried several times says incorrect login details. Tried password reset just in case on the chance i entered it wrong (I didn't because I wrote it down as I did it). Password reset never reached my inbox. This is only a review of the app not the service.
Android
Apr 28, 2024
Purchased 4 year extended warranty but trying to look for my cover and log on its saying I don't have a policy even though I've paid, I need to know if I have full breakdown with policy ????
iOS
Apr 30, 2024
Europe cover
Unable to update on app rang call centre unavailable to take call
iOS
Apr 30, 2024
10 mile fuel search not working
The fuel price search for a 10 mile radius has stopped working, all that shows is a blank white screen and then the app has to be closed. 2 and 5 mile searches seem to be ok.
Android
May 2, 2024
I only need access to this site a few times per year, but every time there is a problem, wrong email, or account locked etc. or blue circling despite good connections for other sites. Telephone assistance is just to cancel the account and create a new one in a few days- really!? Also when I do get email reminders, they often relate to out of date situations e.g. a vehicle that has been transferred years earlier. I have been an RAC member for decades, but find this app tiring to say the least.
Android
May 3, 2024
Membership data fails to load in app. Breakdown reporting feature is MAD. Although logged in, the app requires you to re-enter details "exactly as they appear on your policy document". Crazy..... shouldn't even be a need to re-enter any of these details if you're a logged-in member!! App needs a complete overhaul.
myRAC - Product Description
The myRAC app has everything you need in one handy place. Use our route planner to plan journeys and avoid traffic jams with real time updates. Get the latest driving news and advice. Plus, you can set handy app and email reminders for your MOT test, car service, insurance, and tax so you won’t miss important dates. And if you’ve got cover with us, you can manage your membership and report your breakdown online, straight from the app. It’s the quickest way to get help if you break down. • The quickest way to get help if you break down You can now report your breakdown via the app, and we’ll immediately start finding one of our expert, local patrols to help you. • Manage your membership If you bought your cover directly from us, you can manage your RAC membership straight from your phone. See your documents, check what’s included in your cover and update your details any time. • Set email reminders Good news – now you can set handy email reminders for your MOT test, service, tax and insurance. That way, you’ll never miss an important date again. • Plan your route Get from A to B with our route planner, complete with real-time updates to help you avoid traffic jams, roadworks, and toll roads. • Predict future travel Just tell us the date, time and route of your journey and we’ll estimate how long it will take – taking into consideration planned roadworks and events. • Get news and fuel prices Stay up to date with the latest driving news and never overpay for fuel with our money-saving price watch feature.
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