45
poor

Railcard | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
48%
Android
54 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
59 Reports
User Feedback
52%
iOS
59 Reports
48%
Android
54 Reports
Railcard - Latest Quality Issues
iOS
Mar 22, 2024
Too complicated and cost me money
The staff are not patient to wait on me retrieving my card and made me buy a 2nd ticket, twice. Complicated login process needing codes downloaded.
iOS
Mar 23, 2024
Sale followed by borderline fraudulent offer
Railcard sale was followed by screen offering over £20 cash back. In really small print: this costs £18 per month. Looks at first like part of purchasing the card. Monthly fee well hidden. Borderline fraudulent!
Android
Mar 24, 2024
lacks links between pages when adding existing Railcard, making it difficult to navigate.
iOS
Mar 24, 2024
Convoluted application process
The railcard is fine, but buying it was a nightmare. The prices serves you round in circles and I had to input information times. There is also no opportunity to delay the start of the railcard validity which means you have to leave it to the last minute to avoid starting unnecessarily early.
iOS
Mar 24, 2024
You get your money’s worth but the rules of use are too strict
I didn't realise I had to download the Network railcard on the app & had problems downloading the app and the card on the app. I had proof of purchase & ID on me but I was still not able to get the discount I should have had yesterday. This could be a problem if you run out of mobile data, or phone battery. I know the rules are to prevent someone using someone else's card but in my case I had proof of purchase & ID
iOS
Mar 24, 2024
Wallet option
Why do you not allow the card to be put into the phone wallet????
iOS
Mar 24, 2024
Renew
Can't renew online
Android
Mar 25, 2024
Got a new phone and cannot load it onto new phone. Rubbish!
Android
Mar 26, 2024
Last week I tried to buy a ticket but couldn't pay, I had to use trainline
Railcard - Product Description
With a Railcard, you'll enjoy ⅓ off most fares when you go by train.



Download the app now so you will never forget your Railcard again- have your Railcard on your mobile, ready for your next train journey.

Suitable for storing newly-purchased 16-25 Railcard, Santander 16-25 Railcard, 26-30 Railcard, Devon & Cornwall Railcard, Family & Friends Railcard, Senior Railcard, Two Together Railcard, Veterans Railcard, Disabled Persons Railcard, Network Railcard, and 16-17 Saver.


*Most Railcards are available instantly on your mobile.

However, 16-25 Railcards for those applying as mature students, Veterans Railcards and Disabled Persons Railcards may take up to 5 working days for approval.
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