85
good

NetBenefits | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Finance
Work at Fidelity Investments? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Fidelity Investments? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
314 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
93 Reports
User Feedback
23%
iOS
93 Reports
77%
Android
314 Reports
NetBenefits - Latest Quality Issues
Android
May 11, 2021
Cant open the app. Keeps crashing
Android
May 10, 2021
Absolute pathetic app. Hangs all the time within 30 secs of entering. Tried to uninstall and try again but just not working.
Android
May 10, 2021
This app doesn't work. It remains stuck after the login on loading icon - no matter how fast your Internet or phone processor is. I have been able to sign into the website directly but app hasn't worked since February (4 months).
Android
May 10, 2021
Crashes every time! Every update the same issue. Login, freezes, cannot do anything. I would give zero stars if possible.
Android
May 10, 2021
Tried to update my benifits but I cannot save it.
Android
May 5, 2021
App crashes every time I try to log in with fingerprint
iOS
May 5, 2021
What App?
The App stopped working two weeks ago with a message saying technical difficulties accessing your information try again later. Well, 2 weeks later still having problems. Deleted and reloaded app on both IPhone and IPad and still not able to access account. Shouldn't be this difficult to access an account with a company of this size.
Android
May 4, 2021
DOES NOT WORK
iOS
May 2, 2021
What happened?
Hi. I loved this app until I updated recently to an iPhone 11. The face recognition works 50% of the time, when it does “open”, it doesn't do anything. Freezes on the page after the check mark. Never had an issue with iohone7. I disabled the face recognition, now it freezers before I get a chance to login. I have to login via website which still works luckily. Is it just the 11 it doesn't like? Or has the app broken?
NetBenefits - Product Description
Conveniently manage your workplace benefits from Fidelity—from sending us documents to accessing your retirement savings, stock options, health insurance, HSA and more.

Easily view retirement savings and other benefits  
Account balances, investments, recent contributions, and account performance 
Manage your HSA expenses and investments 
Monitor other accounts, including 529 plans and brokerage accounts
Quickly find health insurance information, such as who’s covered under your plan, provider phone numbers, and your group number
Access recent payroll statements

Personalize planning
See how much you may need in retirement and get your Fidelity Retirement ScoreSM
Financial Wellness next steps so you can confidently plan and take action

Take control of your total well being  
Change your contribution rate and investments across 401K, 403B and/or HSA accounts  
Send us documents and rollover checks using your camera
Exercise options and accept grants in your stock plans
Enroll in your health insurance during annual enrollment

Build confidence through educational materials and tools 
Access articles, videos, podcasts, and interactive tools to make informed financial decisions

Stay informed
Get important reminders about timely actions to take within your account

Feel safe and secure
We take your account security seriously and are always researching new ways to protect you. We use a combination of advanced measures such as customer verification and biometrics to help ensure every visit is safe.

Share feedback
We want to hear from you. Love our app? Let us know. Can’t find something? Tell us what you’re looking for.

Additional information
The NetBenefits® smartphone app is available to individuals who have one or more workplace benefits provided by Fidelity Investments.

NetBenefits and the NetBenefits design logo are registered service marks of FMR LLC. The images below are for illustrative purposes only.
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