fair

NJ TRANSIT Mobile App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

11 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

74%

Android
55 Reports

iOS unitQ Score

iOS User Feedback

26%

iOS
19 Reports

User Feedback

26%

iOS
19 Reports

74%

Android
55 Reports

NJ TRANSIT Mobile App - Latest Quality Issues

iOS

Apr 12, 2024

Ben andria

Difficult to use

iOS

Apr 14, 2024

Confusing layout

The utility of the app is perfect, but the UX could use a redesign. The layout of the app is confusing between the schedule/purchase screens. They could at least be unified somewhat so that from the schedule screen you are able to directly link to the purchase screen without needing to go back to the main screen.

Android

Apr 16, 2024

I can't login without a code but when I click away to my email to get he code it says my code is expired

Android

Apr 17, 2024

Ok app. My biggest gripe is that when planning a trip it only has depart time option not arrival time. And I end up having to go to the website or another app.

Android

Apr 17, 2024

Crashes/freezes all the time.

iOS

Apr 17, 2024

OOPS!

Meant to tap FIVE stars!!

iOS

Apr 17, 2024

Account required??

Why do I need an account to buy a ticket? Apple Pay is nice but not very friendly to single-time users

Android

Apr 18, 2024

Terrible at tracking train status in real-time, especially when there are delays and cancelations, worse than just guessing

Android

Apr 18, 2024

1. Unable to set up notifications in app. Notifications toggle is greyed out and no one responds to the emails sent to the support mailbox. 2. When setting up alerts, the app doesn't flag all departures within the window of time you select.

NJ TRANSIT Mobile App - Product Description

Using the NJ TRANSIT Mobile App, it’s easier than ever to travel throughout New Jersey to New York and Philadelphia. NJ TRANSIT information is conveniently available to you. Buy and display passes or tickets securely and get transit options on your mobile device. 

•MyTix® mobile ticketing
•My Transit Alert notifications; real time rail and bus arrival/departure information
•Trip planning for rail, bus and light rail service


Features:

• MyTix – Buy and display your pass or ticket securely on your mobile device
• MyTransit Wallet: Cash in App – store cash value to buy tickets and passes
• Rider Tools – Manage My Transit alerts for push notifications, check service advisories and plan trips. 
• My Transit Alerts – Receive push notifications of NJ TRANSIT Rail, Bus & Light Rail  travel alerts
• Trip Planner – Receive suggested options for travel to your destination
• Schedules – Make travel plans using quick station-to-station schedule for rail, bus & light rail
• DepartureVision® – Get real-time train status for your selected station
• MyBus® – View bus arrivals for your stop
• Contact Us – Provide feedback on your travel experience

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