NS
NS at a glanceNS (Travel) has a unitQ Score of 30 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 4 points from 26 in the previous 30 days. The score draws on 74 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Force Closing Or Crashing and Location Incorrect.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 4 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 28 % 21 Reports
- Android
- 72 % 53 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
NS30
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilityForce Closing Or Crashing
- ApplicationLocationLocation Incorrect
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountGift Cards And CreditsCan't Redeem Or Apply Gift Card Or Credit
About NS
What is NS?
The NS app is a mobile application developed by NS (Nederlandse Spoorwegen), which provides users with a convenient way to plan train travels in the Netherlands. With features like real-time train information and ticket booking, the NS app helps travelers easily manage their journeys.
Is NS safe?
The NS app ensures the safety of user data by complying with privacy laws and minimizing risks associated with personal information processing. While it collects data like travel patterns, the app uses anonymization to protect user identities, which is positive. However, younger audiences should be aware of any potential data misuse and should consider their privacy settings when using the app, as the processing of personal data, even anonymously, may raise concerns for some families.
Who owns NS app?
The NS app is owned by NS, which is the parent company of the Dutch railway company NV Nederlandse Spoorwegen. This company is fully owned by the Dutch State, making it a state-owned entity.