Quality degradation at PayByPhone Parking  
Users report higher volume of Quality Issues than usual
36
poor

PayByPhone Parking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Travel
Work at PayByPhone Technologies Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at PayByPhone Technologies Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
51%
Android
210 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
200 Reports
User Feedback
49%
iOS
200 Reports
51%
Android
210 Reports
PayByPhone Parking - Latest Quality Issues
iOS
Jun 14, 2024
Electric vehicle anomaly Paris
Recently I bought an electric vehicle and I got free parking in Paris only. I have another petrol vehicle that I used to go to Paris but I couldn't choose my vehicle. Your app got stuck on free. I had no choice but to change vehicles. This means that I have to remove my electric vehicle for it to work (I tested) but how do I do it in other cities where I don't have free parking? Do I have to record it every time? It's heavy! Please check with your technical services
iOS
Jun 15, 2024
Parking Extension Failure causing hefty fine
This almost seems a collusion with the local authority to scam motorists. When extending a parking session, all seems fine and the new session starts counting down. But nothing really happens. My card was not charged and the extended session was not recorded in the parking history in the App.
iOS
Jun 15, 2024
fresh
Hello The application was perfect before. But now I see that fees are applied even when we want to benefit from the 30 minutes of free parking in some cities. Don't see the problem? Even when it's free we pay... 🙄 In addition, I can no longer interrupt parking when I pick up the vehicle before the scheduled end. A minimum amount is charged, sometimes much higher if I had put a ticket. It's theft! Your application is no longer of much interest, indeed I don't need change but I feel like my money is being stolen as soon as I use your application.
Android
Jun 15, 2024
I have always been quite satisfied with the app in the past. The function is good, reminder to extend the parking time works and the operation is quite intuitive. The start-stop function is missing. I deduct 2 stars because I find the service costs for using the app too high. With a 3 € parking fee, another 17 %, i.e. about 0.50 €, is already not little. In the future, I will probably use the app in the car navigation system or have to go to the parking machine. What a pity.
Android
Jun 15, 2024
I used this app with great satisfaction. But since I've been asked to confirm my email, nothing has worked. There is a long delay that exceeds the time limit before I receive the code by email. Once received, the code is no longer valid.
iOS
Jun 16, 2024
App asks to confirm email
Not necessary! Very inconvenient step when hurrying to appt. If I confirm by phone number still should be enough. Please remove that step!
Android
Jun 16, 2024
A real disaster because it doesn't stop bugging. Developers really need to test their app better before making it available to the general public. In my case, I'm just going to uninstall it and go back to the good old method of money since some parking meters unfortunately don't offer effective payment solutions like Twint.
iOS
Jun 16, 2024
Registration consistently fails
Could not use, registration fails saying login details incorrect
Android
Jun 16, 2024
Impossible to take my package, it wants to make me take until March 2025!!
PayByPhone Parking - Product Description
The PayByPhone app simplifies your journey. From registering and paying for your parking in seconds, to extending it without having to return to your vehicle, and reminders of when it ends, we know you have more to worry about than parking. The PayByPhone app can be used in over 1,000+ cities worldwide & is now available in 12 languages, making it easier than ever. As the highest rated parking app in the world, PayByPhone has helped over 72 million motorists pay for their parking simply and easily, so they can focus on what matters most to them.
For businesses signed up to PayByPhone Business, the app allows drivers to simply switch between business and personal payment cards on the PayByPhone app when they park, so no time-consuming monthly expense reports or saving receipts. Paying for parking with PayByPhone is more environmentally-friendly than paying with cash: there are fewer vehicles on the road adding to air pollution to collect cash from pay and display machines.
App features
- Start and extend parking session from your iPhone
- View your session with the Today View Widget
- Use Maps or Nearby feature to find out where you can use PayByPhone
-Opt into push and SMS notifications about your parking session expiration 
- View parking history
- Pin location of vehicle once parked to find it easily
- Get receipts emailed to you for convenient expense reconciliation
Flexible payment forms, including credit card, Apple Pay, and PayPal (depending on region) 


You can pay for parking with PayByPhone in USA, Canada, the United Kingdom, France, Germany, Italy, Monaco, and Switzerland 

PayByPhone is a subsidiary of Volkswagen Financial Services AG (VWFS)
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners