Quality degradation at Priority Pass™  
Users report higher volume of Quality Issues than usual
24
poor

Priority Pass™ | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
193 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
100 Reports
User Feedback
34%
iOS
100 Reports
66%
Android
193 Reports
Priority Pass™ - Latest Quality Issues
iOS
Mar 26, 2024
The app doesn't work
They get hung up when registering, the phone and mail they leave behind are also useless, they can't help you.
iOS
Mar 26, 2024
Will not work with Chase Sapphire reserve
This application is completely worthless. Will only let you select American Express, which I do not have obviously. Talk about a real disappointment.
iOS
Mar 26, 2024
Access to make account change
How do I edit my address? Edit buttons don't work in app.
Android
Mar 27, 2024
The app doesn't fkn work! Can't activate or login or retrieve password!
Android
Mar 27, 2024
Navigation is glitchy. For example, I need to update my payment information but the "account and billing information" screen does not include billing information. The browser site is no better - I wasn't even able to log in there. Basically the only thing the app is good for is seeing which airports have participating lounges
Android
Mar 27, 2024
(As other people have reviewed), I get a renewal alert because my credit card has expired, but I can't edit or update it like this! Moreover, maybe because of this, I feel like I was scammed even if it was not intentional. Please respond as soon as possible and make it usable anyway !! Isn't it strange that users want to ask?? Such an elementary bug!? Immediate action !!!! (Angry)
Android
Mar 27, 2024
Scam I got charged for each visit over 150$ and wasn't warned or told about it until three days later when I saw it on the credit card bill
Android
Mar 27, 2024
On Android, you don't need to log in, or to register a new card. It's been like this for weeks and there's no customer service phone in Mexico
Android
Mar 28, 2024
Doesn't work it don't allows me to log in, neither restore my password
Priority Pass™ - Product Description
Priority Pass™ is the world's largest independent airport lounge access program, providing members with quick and easy access to 1300+ airport lounges and other experiences worldwide. Activate your account for free with the Priority Pass App in just 2 easy steps, so you can benefit from a host of additional features to make your airport experience more rewarding. 
 
•	Start your trip early by searching and accessing 1300+ airport lounges and other experiences worldwide


•	Activate your account to save with 800 discounts and upgrades from around the globe across a range of airport experiences, including retail, dining and spas. For example, you could save 20% on a gym pass at Baltimore Airport, or 10% at Michael Kors at Washington Dulles International Airport.


•	Find your way around - try out new indoor airport maps functionality, available at 10 major airports.


•	Stay up to date - create an account to check your current membership entitlement and visit history or leave a lounge review.
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