Priority Pass™
Priority Pass™ at a glancePriority Pass™ (Travel) has a unitQ Score of 27 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 6 points from 33 in the previous 30 days. The score draws on 346 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Can't Log In and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 6 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 45 % 157 Reports
- Android
- 55 % 189 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Priority Pass™27
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLoginCan't Log In
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountPaymentCan't Add Or Update Payment Card
- ApplicationSign UpCan't Sign Up
About Priority Pass™
What is Priority Pass™?
The Priority Pass‚Ñ¢ app is a mobile application that provides users with access to over 1,700 lounges in airports worldwide, enhancing travel experiences. It includes features like a Digital Membership Card for contactless entry, real-time visit history, and intelligent wayfinding, all designed to improve airport navigation.
Is Priority Pass™ safe?
The Priority Pass app allows users, including younger audiences, to access airport lounges, which can enhance travel experiences. However, concerns about safety arise due to the potential for sharing personal details and the experiences of users indicating inconsistency in service quality. It's essential for users to approach this service with caution, ensuring their privacy and security are prioritized.
Who owns Priority Pass™ app?
The Priority Pass‚Ñ¢ app is owned and operated by Collinson. Collinson is a company that specializes in providing airport experiences and services.