35
poor

Qatar Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
74%
Android
122 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
42 Reports
User Feedback
26%
iOS
42 Reports
74%
Android
122 Reports
Qatar Airways - Latest Quality Issues
Android
Mar 21, 2024
Buggy app, always problems and I can never even check in online. Badly
iOS
Mar 21, 2024
Seating plan
Unfortunately, the seat reservation does not work at all, it is annoying
iOS
Mar 21, 2024
The app is so slow and repetitive
The app is so slow and repetitive
Android
Mar 22, 2024
Seat selection has stopped working completely
iOS
Mar 22, 2024
Glitchy
I try to type the password but the keyboard doesn't come up… smh
Android
Mar 22, 2024
Slow and doesn't always work
iOS
Mar 23, 2024
Worst ground customer service
The ground staff, unlike on board services, are the worst when it comes to dealing with any issues that might face a traveler. They do not even answer the questions you ask them, they do not get back to you when you contact them on any issues such as delayed baggage, and it is not even easy to chat with anyone not even on the automated system.
iOS
Mar 24, 2024
Numeric offer code issue
Couldn't find option to enter numeric offer code
iOS
Mar 25, 2024
Do not provide hotel accommodation even after having over 20 hours layover
This airline does not provide complimentary hotel even after having over 20 hours layover in Doha. I talked with the staffs on front desk and customer service agents but they refused me giving the hotel even after having 20 hours layover in Doha. I asked the reason and they said since you didn't request the hotel 2 days before your departure. Ok, that is my fault because most airlines provide hotel voucher at the hotel desk and i thought this airline does the same. I then requested any lounge or food accommodation then, since the layover is too long and they said no but what i can do is book a hotel that is around $600 per night. The hotel price per night is half the price of the ticket. I said i will go out and come back before my flight and they said no you don't get the transit visa either. Basically they put me in the jail of hotel where they don't provide any service and don't think they must provide any service to their customer. So, I would say big NO to qatar airways moving forward. I prefer Turkish Airlines over this airlines.
Qatar Airways - Product Description
Award-winning journeys, at your fingertips.

Book flights, manage your booking, check in and take full control of your journey with the Qatar Airways mobile app.



1. BOOK FLIGHTS

With the tap of a finger, find and book flights to enchanting destinations around the world. If you are undecided, you can hold your booking along with the guaranteed fare for up to 72 hours, for a minimum fee. Booking flights through our mobile app also streamlines the process, allowing you to enter your travel details by simply pointing your mobile phone camera at your passport.



2. COMPLEMENT YOUR JOURNEY 

Enhance your journey with an array of additional services. Through our mobile app, you can purchase extra baggage as well as book lounge access, meet and greet services, hotel stays and car rental. 

3. MANAGE YOUR BOOKING

Manage your booking conveniently through our mobile app, by adding your booking to “My Trips”. Once added, the app will help you keep track of every step throughout your journey. “My Trips” also allows you to seamlessly change your seat and meal preferences, modify your flight details and much more.



4. CHECK IN

Check in through our mobile app by simply pointing your mobile phone camera at your passport. Choose your seat, view/save your boarding pass and use the fast-bag-drop counters at the airport to check in your bags.



5. GET FLIGHT STATUS NOTIFICATIONS

Through our mobile app, you can request arrival and departure information on all Qatar Airways flights, and receive updated information on the status of your flight directly on your mobile phone, via SMS.



6. FIND EXCLUSIVE OFFERS

Through our mobile app, you can check our special fares for flying to the destinations you have longed to visit. You will always find the same fare available on the website at the time of search (and sometimes, you may even find reduced fares when booking through our mobile app).




7. MAKE THE MOST OF PRIVILEGE CLUB

Through our mobile app, Privilege Club members can easily view account details on their dashboard, use the My Calculator to check Avios and Qpoints that can be earned on flights, claim missing Avios on past flights, communicate with the Privilege Club member service centre, and much more.
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