69
fair
RIU Hotels & Resorts | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
125 Reports
125 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
30 Reports
30 Reports
User Feedback
19%
iOS
30 Reports
30 Reports
81%
Android
125 Reports
125 Reports
RIU Hotels & Resorts - Latest Quality Issues
Android
Apr 14, 2024
When I try to select a room the app goes blank.
iOS
Apr 16, 2024
Very disappointed
This is our second time here in two years and this location has really changed so much. We stayed here June 2022 and enjoyed it. I wouldn't say it's a 5 star hotel but it was A good 4/5 the last time we were here. Although it is still clean, it is nothing like it was. Our coffee pot was not cleaned and emptied each day. The room was barely mopped. It seemed like the bare minimum was done. The beds full/queen beds are not fit for two people. My husband and I are not large people and we barely were able to fit on the bed together. The food was absolutely terrible. The selection two years ago was so much better. Now it's just gross, so greasy and it's the same thing everyday. I was so disappointed. This is the first time I have ever been to Mexico and disappointed in the fresh fruit. All the fruit was not ripe. I have never seen so many apples in a Mexican resort. This is a tropical paradise, where are the tropical fruits?? Apples?? As far as entertainment, probably the worst I have seen. Riu, you can do so much better.
Android
Apr 16, 2024
Didn't allow me to press the request button for an available room type. White screen of death. Useless.
Android
Apr 17, 2024
Impossible to log in or recover the passwords. Complete trash.
iOS
Apr 19, 2024
Online Check in Not Working!!
Tried to check in online not working as it doesn't load the page! Had a notification to say online check in available but logged in and then states no bookings available? This needs sorting! Still waiting for points from my last trip too?
Android
Apr 19, 2024
Very difficult app to handle, not at all user-friendly or well thought out. I think they can offer more service and generous offers or tips around the resort or things to do in the resort.
Android
Apr 21, 2024
Doesn't seem to work after a while for some odd reason.
iOS
Apr 24, 2024
App online booking still not working!
The latest update has still not addressed the ability to check in on line in the App
Android
Apr 25, 2024
The app does not allow you to go back (to the previous page) and then you have to quit it. In the directory, the bars are translated as bars. However, this is wrong for the German translation. It must continue to read "Bar(s) or Counter(s)".
RIU Hotels & Resorts - Product Description
The new RIU app is full of benefits for you! Download it and keep it by your side throughout your holidays. What can you do? - Book your holidays in an easy, secure and convenient way at the Lowest Price Guaranteed - Check the details of your booking - Access your Riu Class account. Not a member yet? You can register and start making the most of all the benefits! - Check in online to avoid queues when you arrive - FInd out about the services and facilities available at your hotel - Book tables at most of our restaurants and spa treatments, request room cleaning or minibar refills... - Notify the hotel of any incident that comes up during your stay Start enjoying your RIU experience now! And if you like, you can let us know what you think of the new app. We would love to hear your comments so we can carry on making it better each day. If you have any problems, please contact us via webmaster@riu.com.
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