55
fair
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
99 Reports
99 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
97 Reports
97 Reports
User Feedback
49%
iOS
97 Reports
97 Reports
51%
Android
99 Reports
99 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
May 1, 2024
Horrible experience
I don't recommend this app at all. I used it to drop my doggy for 6 days while I went to a family wedding. I had to ask the sitter for updates multiple times. I would go 7/8 hours without an update. Even though he stated he would give us updates. Also my dog came back with a horrible mark on his chest. And dried up blood on his nose with scabs. He has dry patches on his chest and his fur is falling off. I messaged my sitter And asked what happened. Called him multiple times and got no answers. I called support and they basically did nothing for me. They pretty much cover their employees and don't seem To care about the paying customers. If I could give it zero stars I would, just for the lack of respect they show people who pay for services. I will never be using this app again. Trash.
iOS
May 1, 2024
Address Help
Hello, I just installed the app. I wanted to put my address but he asks me for a U.S. address. How do we change that? Thank you for your help
iOS
May 1, 2024
Good app but too much profit taken away from sitter
I think this app is very practical and it makes it very easy to connect two people for pet sitting. I am using this app to sit other people's pets and I like the fact that there is a profile set for the pet and important details to know about them on it. I like that there are already set prices because it makes it much easier. My only complaint is that the app itself takes too much profit from the sitter in my opinion. The only way to get a good amount of money for your work is to set your prices even higher but that makes the clients pay too much.
iOS
May 1, 2024
Great site
The only thing is the app is really hard to use for irregular bookings. A real calendar would help on the app. Also I can't edit but my dog walkers can. I look for normal good hearted dog people but you could definatly find a super model to walk your dog on the LA site.
iOS
May 2, 2024
Abusive rates
Charging fees to both the pet sitter and the pet owner that are very abusive. Absolutely no one wanted to pay through the app and no one has been able to call me through the app. I haven't been able to serve anyone who has been satisfied with the app. I don't recommend it to anyone, I've had my account banned.
iOS
May 2, 2024
Rover does not care
We hired a sitter we met through rover. She did not let our dog outside to use the bathroom so our house is covered in poop. She left our dog alone for 26 hours. She trashed our kitchen with left out fruit, used our blender to make a smoothie and left the hot pink mess all over the counter. Etc etc. i have videos of the damage and neglect. Rover refuses to do anything and her profile comes up as the best sitter on the app locally when she actually neglects animals. I was at least able to report her to the police.
iOS
May 3, 2024
Has customer issues
Update reply after Rover response: If the dog walker leaves Rover or they are uncooperative or or you need to block them, how does a customer get their refund or cancel? Nonsensical response and just shows the poor customer service I am referring to. Where is Rover's accountability and guarantee?? You state you have a guarantee so why haven't you refunded me yet? First reciew. I like app for the ease of finding dog walkers, etc. The messaging works well. However, Rover has poor customer service. Cancelling and trying to get your refund is such a pain! I'm still waiting after 6 weeks for a partial refund and resolution from a walker who only walked 30 min not the 60min I paid for. But payment is taken in advance so haggling after, even though they accept my documentation showing 30min. Now dealing with trying to cancel 36 hours in advance and Rover treats it as a request that they have to approve not helping the customer cancel, refund and find another walker. That's why it gets such a low rating from me.
iOS
May 3, 2024
Good but could use improvements.
Would love an easier way to see which days I have walks booked for my dog. Like a calendar view. Also the fees are outrageous and the app takes so much % from the walkers. Smh.
iOS
May 3, 2024
Qualitative but too expensive
I really like this site, I really have quality customers through Rover because I can indicate my own prices (without them being capped, because my rates are above average). On the other hand, it would be good to reduce the fees because they take 15% on top of the price of the service on the customer side AND petsitter 🥵
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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