Quality degradation at Royal Caribbean International  
Users report higher volume of Quality Issues than usual
25
poor

Royal Caribbean International | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
517 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
206 Reports
User Feedback
28%
iOS
206 Reports
72%
Android
517 Reports
Royal Caribbean International - Latest Quality Issues
Android
Apr 16, 2024
A lot of glitches. It is slow and largely unresponsive. I un-installed and then re installed hoping that would help. But no, still a poor app.
Android
Apr 16, 2024
Great app, but I can't look up my cruise. I have 2 upcoming, and it only shows the later cruise. And when I click "select different cruise," the screen continues to load and freezes. Doesn't even let me go back. I have to force close the app to get back on. I've always liked using this app but, recently it's gotten really glitchy.
Android
Apr 17, 2024
Unable to sign in after accepting terms and conditions
Android
Apr 17, 2024
Won't open , just a turning logo, before update, could book in, book meals, book shows, now nothing, can't even access anything.
Android
Apr 17, 2024
Won't let me sign in keeps sending to update then Won't open
Android
Apr 17, 2024
This app is awful. It's useful for keeping up with things on the ship but the biggest feature (being able to message people using the app) simply doesn't work 90% of the time. You can message person sitting right next to you and watch them not get the message until an hour later.
Android
Apr 17, 2024
So laggy after this update. Takes several minutes to have calendar events show up and add to calendar.
Android
Apr 17, 2024
Did an update and it totally shut down pay app? Nobody entirely happenow what the entire app is useless.
Android
Apr 17, 2024
The app crashes every time I open it!
Royal Caribbean International - Product Description
The Royal Caribbean app guides you through your upcoming vacation. From booking cruises and pre-cruise purchases through check-in and departure, use the app to plan your entire voyage. And make sure you turn on auto-updates, so you can keep up with all of the ways we improve the app. Features may vary from ship to ship. The app is free to download and use. In-app purchases available. Once onboard, connect to your ship's guest Wi-Fi. No internet package required.

Off the ship, you can:

●	Book a cruise
●	Sign into your account to view your booked cruises (must be at least 13 years old to have a guest account)
●	Complete check-in – scan travel documents and select your arrival time
●	Link reservations with other guests so you can make plans together
●	Make dining, shore excursion, spa and, where available, entertainment reservations
●	Purchase and upgrade internet and beverage packages
●	Learn about the ship’s activity, entertainment, and dining venues, including menus, and view deck maps

Once onboard, connect to ship Wi-Fi so you can:

●	Complete the guest safety briefing on your time before setting sail. The app will even help you out with a reminder notification.
●	Make specialty and My Time dining reservations
●	Quickly and conveniently reserve shore excursions and shows, where available
●	Plan each day by browsing daily activities and saving them to your calendar. Notifications will remind you when you have plans.
●	Chat with family, friends, and fellow travelers
●	Find your way around with complete deck plans
●	Track your onboard expense account in the app (or not… after all you’ll be on vacation!)
●	Plan your next vacation by making a NextCruise deposit and choosing your itinerary later, or secure your spot on the itinerary of your dreams by booking a cruise in the app.


We continue to develop and enhance the app and are looking for your ideas and feedback. Email AppFeedback@rccl.com and tell us what you’d like to see in the future.
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