Quality degradation at Sephora: Buy Makeup & Skincare  
Users report higher volume of Quality Issues than usual
17
poor

Sephora: Buy Makeup & Skincare | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-50 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Sephora USA, Inc? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
58 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
29 Reports
User Feedback
33%
iOS
29 Reports
67%
Android
58 Reports
Sephora: Buy Makeup & Skincare - Latest Quality Issues
iOS
Jan 25, 2023
Menu glitches
Like many others with the latest iPhone, the menu buttons are overlapping and are impossible to select without hitting something else you didn't mean to. Clearly there was no testing of the recent update before launching it.
Android
Jan 25, 2023
Crashes every single time I try to change my shipping method 😐
iOS
Jan 25, 2023
New Update Isn’t Working
most recent update is showing i have zero points when i really should have over 2000. and it keeps asking me to join rewards but also is showing my rouge status. please fix!!
Android
Jan 25, 2023
Impossible to use. Had to uninstall. It only asked for Canadian addresses and CA (California or Canada?) addresses. I was sick of fighting this section after 40 minutes. Because of this issue I could not purchase my products. They must not want my money if they can't even manage to have a working website. I am mad. I am going to opt out of those emails and text messages I signed up for.
iOS
Jan 25, 2023
Never recognizes password!
I've reset my password so many times now I've given up. The app will not let me log in even after this update!
Android
Jan 27, 2023
This was once my most used app but now I can't use it. I am Canadian and it keeps switching to the American site. The prices are wrong, the items aren't available in Canada, and I can't make a purchase because it doesn't recognize my Canadian address. Reinstalling sometimes fixes the bug, but then it just does it again.
Android
Jan 27, 2023
Always loved this ap, ordered all of my skin care from it, but the new update has totally crashed it. I can't sign in, but I also can't change my password to sign in either. It also wont let me ad the birthday gift... Fix the bugs it's a great ap!
Android
Jan 28, 2023
It continues to switch me to the USA, I need the Canadian version.
Android
Jan 28, 2023
Is it just me, or has this app been trash lately. Links don't work, sku number errors, can't scroll properly. Frustrating, I normally wouldn't care, but I'm trying to redeem a gift card. The app needs to get its "stuff" together.
Sephora: Buy Makeup & Skincare - Product Description
Discover brand new beauty and skincare rituals with Sephora. Explore the best beauty products from top brands like FENTY BEAUTY by Rihanna, The Ordinary, and Sephora Collection or find your new favorite brands focusing on inclusivity and diversity. Treat yourself and redeem your points for Beauty Insider Cash or luxurious samples.

Easily shop for your beauty needs, from makeup and skincare to haircare products. Find the perfect foundation, mascara, or concealer for you by comparing product information, how to use instructions, and photos from the Sephora community. If you are looking for good beauty at a better price, try Sephora Collection makeup and skincare!

3 Reasons you’ll love the Sephora app
1. Get access to offers & deals with Beauty Insider
2. Shop all your favorite beauty products in just a few steps
3. Discover the latest trends & releases

Interested in clean products with ingredients you’ll love? Look for the green “Clean at Sephora” seal which means the product is formulated without parabens, sulfates SLS and SLES, phthalates, mineral oils, formaldehyde and more!

Sephora Features:

SKINCARE
• Find the perfect skincare routine for your skin type
• Treat acne, dark spots, dryness & pores with our top-rated products
• Shop from leading skincare brands like Kiehl’s, La Mer, Drunk Elephant & many more!

MAKEUP & COSMETICS
• Best-selling brands like Urban Decay, KVD Vegan Beauty & many more!
• Browse palettes, mini sizes & value sets to suit your beauty budget
• Get special access to the latest offers

HYBRID PRODUCTS
• Makeup and skincare in one effective product
• Get healthy-looking skin while looking your best
• Shop makeup hybrid products from Supergoop, Milk and Ilia

FRAGRANCE
• Buy all-time favorite fragrances or try a fresh new signature scent
• Select beautifully packaged gift sets & mini-editions
• Luxurious scents from Jean Paul Gaultier, Lancome, Yves Saint Laurent and more

HAIR PRODUCTS
• Explore tools to style and treat your hair for effortlessly luscious locks
• Try out the very best conditioners & hair masks
• Shop beautifully packaged sets for the perfect hair care gift

The Sephora App has your beauty needs covered from head to toe. Never miss a beauty deal with Insider-only offers, products uniquely at Sephora, promotions, and more.

Download the Sephora App now for the best beauty shopping experience.

Summary information concerning the data collected by the App can be found within the App Privacy section below. Note that the summary only applies to the App, not information collected by Sephora in other contexts, such as on our website. Also note that the summary is controlled by Apple using predefined terms and selections. A full explanation of our privacy practices can be found in our privacy policy at https://www.sephora.com/beauty/privacy-policy. To the extent there may be a discrepancy between an App-specific privacy disclosure, and the Sephora Privacy Policy, you should look to the Sephora Privacy Policy for clarity.
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