Southwest Airlines
Southwest Airlines at a glanceSouthwest Airlines (Travel) has a unitQ Score of 46 out of 100, rated poor, as the 30-day average on Nov 9, 2026, unchanged from 46 in the previous 30 days. The score draws on 415 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 0 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 92 % 381 Reports
- Android
- 8 % 34 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Southwest Airlines46
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
About Southwest Airlines
What is Southwest Airlines?
The Southwest Airlines app is a mobile application that allows users to book flights, check in, and manage their travel plans conveniently from their smartphones. With features like real-time flight updates and access to boarding passes, the app enhances the traveling experience for passengers flying with Southwest Airlines.
Is Southwest Airlines safe?
The Southwest Airlines app has security vulnerabilities, particularly in how it transmits sensitive information without proper encryption, making users, especially younger audiences, potentially vulnerable to hacking. Although the app has a privacy policy that mentions user data protection and options for data control, the risks associated with unencrypted data transmission and the collection of personal information from users should be carefully considered before use.
Who owns Southwest Airlines app?
The Southwest Airlines app is owned by Southwest Airlines Co., which is an airline company that provides low-cost air travel in the United States. This means that the app is developed and managed by the same company that operates the airline.