91
good

Southwest Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
Work at Southwest Airlines Co.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Southwest Airlines Co.? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
924 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
367 Reports
User Feedback
28%
iOS
367 Reports
72%
Android
924 Reports
Southwest Airlines - Latest Quality Issues
Android
May 13, 2021
It was good except I was not able to purchase early bird. Or at least I could not see where to do it. Disappointed I am very closterphobic.
Android
May 13, 2021
Hate this airplane I couldn't wear my burger King crown.
iOS
May 13, 2021
Terrible Experience With SWA
A note is coming but I have had a terrible time flying on SWA. Can't even tell anyone in customer service as every time I call the wait time is 2 hours.
iOS
May 12, 2021
Boarding passes printing
Checking in was quick Android easy. Though I clicked in exactly at 1140 hours I got only A44 and A45.
iOS
May 12, 2021
No service
Rewards member. A list. And credit card holder. Still. No help. On hold then get hung up on. Recording after recording. Just another spirt airlines.
Android
May 12, 2021
App would not load
Android
May 12, 2021
I was able to make A flight right away it was very easy to do the only thing I couldn't see his bet you had these cheap tickets but I could not find hills $50 tickets I don't know what went wrong with that but I looked and could not find it but maybe didn't have nothing going to watch the DCI don't know but other than that keep up the good work Southwest
Android
May 12, 2021
I'm a Disabled Veteran and I like that SWA doesn't have assigned seating because I need the front row for leg room and the stewardess are always very helpful with my carry-on baggage and I'm very grateful for their assistance. My slogan is "If SWA doesn't fly there , then I don't need to fly there either " I Love SWA. Thanks for being such a great Airline. Keep up the great work. 😎👍🛩
Android
May 11, 2021
This is a great app. It's easy to use and I've never had any glitches with it.
Southwest Airlines - Product Description
Book a flight in just a few easy steps 
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. 

Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards.

Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more. 

Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!

Apple Pay®
Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards.

Travel Funds
You can now use Travel Funds, Southwest LUV Vouchers, and Gift Cards when changing your flight in the app. Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account.’

Inflight Entertainment
Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies. 
 
1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.

Live Chat 
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.”

Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.

Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs. 

Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners