84
fair

Southwest Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
26 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
227 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
135 Reports
User Feedback
37%
iOS
135 Reports
63%
Android
227 Reports
Southwest Airlines - Latest Quality Issues
iOS
Jan 27, 2023
Can’t check in
Can't check into my flight tomorrow as I get a default to my flight today? Don't know how to get to my next flight to check in for my return flight in less than 24 hrs?
Android
Jan 27, 2023
I would like price alerts I can't seem to find any Way to do it.
iOS
Jan 27, 2023
Out of date
Provides no useful information regarding your flight! Please get this app up to date with the rest of the major airlines!
Android
Jan 27, 2023
So easy to use!! However, the time changed bybhalf an hour and i havent received a text/email to be notified.
iOS
Jan 27, 2023
Fallen Star
SWA service to customers used to be great but has fallen off over the past year. Too bad.
iOS
Jan 28, 2023
Super annoying!!!
When signing up for an account, it keeps deleting my password when I try to make my own password. It keep deleting it and won't let me proceed. I triple checked I was following the password guidelines, and I was! In order to create my own I had to have it make a random one, that it doesn't show me, log out of the app and then answer security questions to then rest and make my own password. It was incredibly annoying and you need to fix your app!!! UGH.
Android
Jan 28, 2023
I am suddenly persona non grata. Unable to sign in or receive emails. Customer service can't help and claims ignorance but there are pages of complaints about this on the Southwest forum.
Android
Jan 28, 2023
They changed our flights at the last minute and it's a lot longer. not happy
iOS
Jan 28, 2023
MC
Where's my TSA Precheck????
Southwest Airlines - Product Description
Book a flight in just a few easy steps 
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®. 

Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Use Face ID® to make booking even faster! You can also store your credit cards.

Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more. 

Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!

Apple Pay®
Apple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards.

Travel Funds
You can now use Travel Funds, Southwest LUV Vouchers, and Gift Cards when changing your flight in the app. Your unused Southwest® Travel Funds show up automatically when you tap ‘View Funds’ within ‘My Account.’

Inflight Entertainment
Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies. 
 
1Available only on WiFi-enabled aircraft. Limited time offer. Where available. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.

Live Chat 
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.”

Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.

Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs. 

Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. You can then use those points to purchase more flights!
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