17
poor
SunPass unitQ Score
30 Day Average as of Sep 18, 2026
11 point score decrease in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
App Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
37%
iOS
79 Reports
63%
Android
137 Reports
About SunPass
What is SunPass?
SunPass is an application that helps drivers in Florida manage their toll payments electronically. With the SunPass app, users can easily check their balance, add funds, and view their toll transactions on the go.
Is SunPass safe?
The SunPass app shares personal and location data, which can raise privacy concerns, particularly for younger users. While it uses encryption to protect data in transit and allows users to request data deletion, the app's collection of sensitive information and potential sharing with third parties may pose risks. Users should be aware of these factors and exercise caution when using the app.
Who owns SunPass app?
The SunPass app is owned by the Florida Department of Transportation, which operates Florida's Prepaid Toll Program. The app is part of the SunPass brand that helps manage toll payments electronically in Florida.
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