SunPass
SunPass at a glanceSunPass (Travel) has a unitQ Score of 27 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 2 points from 29 in the previous 30 days. The score draws on 95 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Fails To Launch, Difficult to Navigate UI and Force Closing Or Crashing.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 36 % 34 Reports
- Android
- 64 % 61 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
SunPass27
Top feedback themes
- ApplicationStabilityFails To Launch
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationStabilityForce Closing Or Crashing
- ApplicationError MessageServer Error Message
- ApplicationLoginCan't Log In
About SunPass
What is SunPass?
SunPass is an application that helps drivers in Florida manage their toll payments electronically. With the SunPass app, users can easily check their balance, add funds, and view their toll transactions on the go.
Is SunPass safe?
The SunPass app shares personal and location data, which can raise privacy concerns, particularly for younger users. While it uses encryption to protect data in transit and allows users to request data deletion, the app's collection of sensitive information and potential sharing with third parties may pose risks. Users should be aware of these factors and exercise caution when using the app.
Who owns SunPass app?
The SunPass app is owned by the Florida Department of Transportation, which operates Florida's Prepaid Toll Program. The app is part of the SunPass brand that helps manage toll payments electronically in Florida.