/ unitQ Score

trip.com

Travel30-day average as of Nov 09, 2026

trip.com at a glancetrip.com (Travel) has a unitQ Score of 70 out of 100, rated good, as the 30-day average on Nov 9, 2026, unchanged from 70 in the previous 30 days. The score draws on 1,654 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Unsatisfactory Behavior.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
70good

unitQ Score 30 Day Average as of Nov 09, 2026 0 point score increase in the last 30 days

Previous 30 days70
Last 30 days70

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
20406080100Oct 9Oct 24Nov 820406080100Oct 9Oct 24Nov 8

User Feedback

1,654Reports
iOS
24 % 405 Reports
Android
76 % 1249 Reports

Compared with similar apps

  1. Hopper - Flight & Hotel Deals82
  2. Turo - Better Than Car Rental82
  3. Airbnb78
  4. Uber75
  5. Uber - Request a ride75
  6. Priceline73
  7. trip.com70
  8. Booking.com70
  9. Booking.com: Hotels & Travel70
  10. Expedia Group, Inc.64
  11. Expedia: Hotels, Flights & Car64

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • AccountSubscription
    Subscription Too Expensive
  • Customer Support & SuccessConduct
    Unsatisfactory Behavior
  • Customer Support & SuccessContact
    Can't Contact Customer Support
  • Customer Support & SuccessConduct
    No Response or Help Received

All scorecards

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