Quality degradation at TUI Holidays & Travel App  
Users report higher volume of Quality Issues than usual
32
poor

TUI Holidays & Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Travel & Local
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
64%
Android
127 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
71 Reports
User Feedback
36%
iOS
71 Reports
64%
Android
127 Reports
TUI Holidays & Travel App - Latest Quality Issues
Android
Apr 23, 2024
Very slow been like this a very long time pointless
Android
Apr 24, 2024
Just does not work correctly
Android
Apr 24, 2024
I have always used the App to book my holidays, as of this past 2 weeks it's impossible to use the App. I have Uninstalled, Reinstalled 3 times now and it still doesn't work. Would use First Choice however some of the holidays are not available. Come on Tui I.T Dept sort your shed out
Android
Apr 24, 2024
Opens then shows oops something went wrong. Then on selecting your trips displays the same thing. You then have to click into add/switch booking to be able to see your holiday details. Then that page starts to load and ends up displaying nothing. Suggest your devs have a look at the app as its plainly broken and practically useless right now.
Android
Apr 24, 2024
Poor, buggy app. It doesn't login more often than not, then when it finally does login, it fails to load my bookings/trips. It's best to go through the website as it functions far better than the app.
Android
Apr 24, 2024
Useless App & can't even write in review box. Never ending spinning circle
Android
Apr 24, 2024
So annoying. The app keeps crashing and losing all the info you need for my holiday. I need to keep re installing it. I can't view details of the holiday or view the excursions
Android
Apr 24, 2024
This app is not working at all, just blank when I log in
Android
Apr 24, 2024
App is absolutely useless checked in online boarding passes supposed to be available on app but nothing there it says passes will be available once I have checked in even though I have confirmation that I have checked in.
TUI Holidays & Travel App - Product Description
The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year. 

-	Browse our full collection of holidays, flights and TUI experiences 
-	Filter your holiday search to fine-tune your results and save your favourites to your shortlist
-	Make a booking and pay, or set up a direct debit
-	Flick through personally-recommended TUI experiences 
-	Get prepared for your holiday with our travel checklist 
-	Discover your destination with useful hints and local tips
-	Review your booking and make changes before you go
-	Manage your payments quickly and easily 
-	Track your flight’s status 
-	Download digital boarding passes for most of our flights 
-	Get in touch with our 24/7 team whilst on holiday using the chat feature

Browse our range of holidays
Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection. 

Add your booking
Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand. 

Holiday countdown
You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature.

Holiday extras
You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too.

Travel checklist
You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too. 

Digital boarding passes
Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too.

Connect with our 24/7 team
If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too.

Book TUI experiences
You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too. 

Transfer information
Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer.

Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are:
-	Marella Cruise holidays - Download the Marella Cruise app
-	TUI River Cruise holidays 
-	Crystal Ski Holidays
-	TUI Tours
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