United Airlines
United Airlines at a glanceUnited Airlines (Travel) has a unitQ Score of 58 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 3 points from 61 in the previous 30 days. The score draws on 1,030 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Force Closing Or Crashing.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 50 % 510 Reports
- Android
- 50 % 520 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
United Airlines58
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilityForce Closing Or Crashing
- AccountSubscriptionSubscription Too Expensive
- ApplicationLoginCan't Log In
About United Airlines
What is United Airlines?
The United Airlines app is a mobile application that allows travelers to book flights, check in, and access their flight information conveniently. With the United Airlines app, users can manage their travel plans and stay updated on any changes easily.
Is United Airlines safe?
The United Airlines app is generally safe for users, including younger audiences, as it has a high rating (4.6 stars) and is deemed suitable for all ages. However, it does collect and share personal information, including location data, which may raise privacy concerns. Additionally, some users have reported functionality issues, such as crashes, which could affect the overall user experience and safety perception.
Who owns United Airlines app?
The United Airlines app is owned by United Airlines, Inc., which is the parent company. United Airlines is a major American airline headquartered in Chicago, Illinois and is part of the larger United Airlines Holdings, Inc.