73
good
Voi | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
30 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
23 Reports
23 Reports
User Feedback
28%
iOS
23 Reports
23 Reports
72%
Android
59 Reports
59 Reports
Voi - Latest Quality Issues
Android
Oct 25, 2024
Fraud. Paid NOK 39 for a 30-minute trip on a 24-hour ticket. That's fine. But then suddenly the app withdraws an extra NOK 102 from my account not long after. Not what I paid for. And this was in addition to the 39 I paid earlier.
Android
Oct 25, 2024
Absolute rubbish. I tried it for the first time and drove off. In the end it turns out: It feels like 95% of my entire district is not a parking zone. And you don't expect that either! The competition lets you park anywhere that makes sense. I had to drive almost the entire way back the way I came so that they wouldn't impose a fine. Never again
Android
Oct 26, 2024
I would even give it zero stars. I think it's extremely outrageous that I still have a bill in the app for 2 years even though there is nothing outstanding. The amount isn't worth mentioning but every time I want to pay it says an error. I've tried everything possible but nothing has worked. Not even customer service has helped, and support hasn't really helped either. I can't even delete my account because this filthy bill won't go away. I will never use Voi again.
Android
Oct 26, 2024
Nonexistent and abysmal customer service!
iOS
Oct 29, 2024
Application takes too much memory
Why is the app over 200MB?
Android
Oct 30, 2024
This is my favorite scooter brand BUT I put 1 star because of a serious problem: the geolocation is approximate, VERY DANGEROUS: When you pass by a speed limit zone without entering it (street next to Ambiorix park) the scooter thinks it is in the park and in the middle of the [address] I almost fell over because of the sudden stop often, it must be fixed RIGHT AWAY to avoid falls !!! Otherwise as I said, Voi is great 👌
Android
Nov 1, 2024
For 10 minutes they charged me €5, a rip-off!!!
iOS
Nov 2, 2024
85 euro
good scooters, but very bad payment system, terrible; each trip they keep 5 euros, at the moment 85 euros have already been kept for my 17 trips, this is in addition to the money that is also kept for each trip, in fact, they say that they will return it within 7 days... are you ok?! this is not normal! and if I make 100 trips in a few days, will you keep 500 euros for 7 days?!
iOS
Nov 2, 2024
Misleading discounts & bad customer service
Voucher codes that are added are not automatically “activated” and the discount is not applied. The app is purposely misleading. Customer service is unhelpful and unresponsive. They often disappear and stop replying.
Voi - Product Description
Rent an e-scooter with a simple tap on your phone, and get to anywhere in the city within minutes. Voi provides a new level of mobility to urban dwellers who want to move around freely and conveniently without compromising the environment. So swap the metro, bus or car for an electric Voi scooter and zip around the city in style, while leaving no carbon footprint. The perfect way to explore a new city, or simply experience your own hometown from a different perspective. Get the free app, create an account, and get rolling! HOW IT WORKS: 1. Open the app to find a nearby Voi scooter. 2. Unlock it by scanning the QR code on the handlebar. 3. Enjoy the ride and get to your destination in no time. 4. Park the scooter, and end your ride in the app. PRICING AND PASSES Pay per ride or get a Voi Pass and enjoy 45-minute rides for either 24 hours, 30 days or even longer. Exact prices vary between cities and may be subject to change. See current prices in your area by signing in to the Voi app. ROAD SAFETY BEGINS WITH YOU Be sure to know the rules of the road before getting on a scooter. Stay off pavements and stick to the bike lanes or close to the side curb. Never ride under the influence of drugs or alcohol, and always wear a helmet to keep your head safe. Oh, and no twin-riding – one person at a time per scooter. Go to RideLikeVoila.com to learn more about safe riding and earn free rides! AROUND THE CORNER, ACROSS THE CONTINENT Voi offers green, quick and convenient rides in more than 50 cities around Europe. Go to voi.com/locations to see if Voi is currently available in your city.
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