Quality degradation at AutoZone - Auto Parts & Repair  
Users report higher volume of Quality Issues than usual
66
fair

AutoZone - Auto Parts & Repair | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
70%
Android
76 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
32 Reports
User Feedback
30%
iOS
32 Reports
70%
Android
76 Reports
AutoZone - Auto Parts & Repair - Latest Quality Issues
iOS
Jan 5, 2025
Does not load or let you see prices
Doesn't load or let you see prices won't let you add your store Barely lets you add a car and let's the parts pop up but no price and won't let you just look for a part with a part number says sorry could not find the product your looking for. But if I go to my safari it works perfectly fine it's the app it's not functioning right!
Android
Jan 7, 2025
App works well, just disappointed with Autozone's follow-through with orders, customer service, and delivery
iOS
Jan 7, 2025
Error error error
Go to update my name, enter info and it pops up “invalid entry for phone number
Android
Jan 8, 2025
I can't search for the product it returns me to the top
iOS
Jan 8, 2025
Terrible
Bought something and it told me it's was on its way never came also they told me that they never seen the order so had to go thru a long process of obtaining my money
iOS
Jan 9, 2025
Order disappointed
There was a 20% discount offered for shipping. The code didn't work. This is the first time ordering from Autozone online. I probably won't use this app a second time
iOS
Jan 10, 2025
No part no money for 7 days
Paid for part on app went to store they didn't have part so they cancelled my order and I didn't receive refund for over 7 days store refused to put on store card really upset never using this app again it is not accurate and you will loose you're money and have no part never!!! Pay on this app or you will regret it!!!!
Android
Jan 11, 2025
The app claimed next day delivery up until after I paid, then said it would be a week...
Android
Jan 13, 2025
I ordered the first and last time from this company. The delivery time didn't match by a week. The ignition candles are coming from another state. Isn't this product already missing in all of California? It's just a spark plug, not a spacecraft from Mars. For goodness sake, make amends already, the 21st century is outside! I'll tell everyone about it never again when I use your store and friends.
AutoZone - Auto Parts & Repair - Product Description
With the AutoZone app, it’s easier to take care of your vehicle than ever before.

Order the right parts and accessories for your car or truck with just a few taps. Get the parts you need fast with same-day store pick up or convenient ship to home delivery. Track your AutoZone Rewards balance and get information on your local store straight from the home screen. 
With AutoZone on your phone, you're that much closer to getting back on the road. 

BUY ONLINE, PICK UP IN STORE OR SHIP TO YOUR HOME
Easily get the parts you need the same day with store pick up or have them shipped directly to your house.

SAME DAY DELIVERY
Delivery in 3hrs or less on orders placed by 6PM. Get it fast! Available in select markets.

STORE LOCATOR
With over 6,000 stores across the United States, the Store Locator helps you find the most convenient location no matter where you are. Set your store to see hours and check pricing and availability.

VIN DECODER
Use the VIN scanner to add your vehicle automatically and find the right parts faster.

LICENSE PLATE LOOKUP
Find your vehicle by entering your license plate number to retrieve your VIN and add your vehicle.

BARCODE SCANNER
Shopping in store? Use the barcode scanner to check pricing and specifications for any part in the store.

MANAGE YOUR VEHICLES
Keep track of all of your vehicles in one convenient place. Track every job with the Service History feature, view DIY suggestions with Repair Help and check your vehicle's specifications. 

REWARDS
Track your AutoZone Rewards balance right on the home screen. Not a member? Sign up today to start earning money for your purchases.
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