89
good

AutoZone - Auto Parts & Repair | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Shopping
Work at AutoZone, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at AutoZone, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
87%
Android
104 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
15 Reports
User Feedback
13%
iOS
15 Reports
87%
Android
104 Reports
AutoZone - Auto Parts & Repair - Latest Quality Issues
Android
Mar 9, 2024
Beware autozone sold me items that don't exist and are refusing to refund the money they took
iOS
Mar 12, 2024
The worst of the worst
The worst of the worst, I made the purchase and then they canceled it because they had no inventory, they took the money from the bank, I lost my time and the money from my Uber when I got to the store they tell me that the purchase was successfully canceled, now I see the money was charged and I called the store and they tell me that I must wait 5 days for the money to be returned and I also have to tolerate the bad attitude of the person who answered my call
Android
Mar 14, 2024
I I purchase my part under the assumption that it would be here At a certain time I was supposed to receive my part by March 12th. Now it is a 1 day delay. So now I will not be able to use my car until they feel like delivering my part.
Android
Mar 14, 2024
They messed up on my order and sent the wrong brakes. When I called in they told me there was a fire and hung up.
iOS
Mar 15, 2024
Can’t log in
Every time I try to sign in all of the info on the screen disappears and I am not able to log into my account. Tried deleting and reinstalling a couple of times
iOS
Mar 18, 2024
Vehicle Fitment
If I have a vehicle selected why are you showing me parts that DO NOT FIT?!
iOS
Mar 20, 2024
PayPal never works right
PayPal never works right
iOS
Mar 20, 2024
Online orders
I've only used this app a few times because I have 2 stores maybe 20miles near. They didn't have what I needed so I ordered online thru the app. App itself is not the focus on my frustration but my part was to arrive next but it didn't so I called. They apologized and even gave me a $10 gift card. 4 days later still no part and it hadn't even shipped. I requested a refund and 5 days nothing. Just did live chat and was informed that it takes 3 to 5 days to process and another 10 days to post to my account… so be mindful if something goes wrong and you need your part or money back. I'm going to try advance auto from now on
Android
Mar 25, 2024
website never matches inventory prices never match also
AutoZone - Auto Parts & Repair - Product Description
With the AutoZone app, it’s easier to take care of your vehicle than ever before.

Order the right parts and accessories for your car or truck with just a few taps. Get the parts you need fast with same-day store pick up or convenient ship to home delivery. Track your AutoZone Rewards balance and get information on your local store straight from the home screen. 
With AutoZone on your phone, you're that much closer to getting back on the road. 

BUY ONLINE, PICK UP IN STORE OR SHIP TO YOUR HOME
Easily get the parts you need the same day with store pick up or have them shipped directly to your house.

SAME DAY DELIVERY
Delivery in 3hrs or less on orders placed by 6PM. Get it fast! Available in select markets.

STORE LOCATOR
With over 6,000 stores across the United States, the Store Locator helps you find the most convenient location no matter where you are. Set your store to see hours and check pricing and availability.

VIN DECODER
Use the VIN scanner to add your vehicle automatically and find the right parts faster.

LICENSE PLATE LOOKUP
Find your vehicle by entering your license plate number to retrieve your VIN and add your vehicle.

BARCODE SCANNER
Shopping in store? Use the barcode scanner to check pricing and specifications for any part in the store.

MANAGE YOUR VEHICLES
Keep track of all of your vehicles in one convenient place. Track every job with the Service History feature, view DIY suggestions with Repair Help and check your vehicle's specifications. 

REWARDS
Track your AutoZone Rewards balance right on the home screen. Not a member? Sign up today to start earning money for your purchases.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners