56
poor

Carvana: Buy Used Cars Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Carvana? Unlock additional insights
Android unitQ Score
Android User Feedback
53%
Android
557 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
496 Reports
User Feedback
47%
iOS
496 Reports
53%
Android
557 Reports
Carvana: Buy Used Cars Online - Latest Quality Issues
Android
Jun 30, 2022
The app doesnt even work right
Android
Jun 30, 2022
I tried to purchase a car through them and two days before delivery I'd get a text saying there was a delay. It happened twice. I needed a reliable vehicle to get me 200+ miles and it was originally supposed to be here June 23rd. They pushed it back to July 4th. So I bumped it up to June 30th and again two days before, they pushed it back to July 11th. I had to purchase car insurance for a car I never received....
Android
Jun 29, 2022
Horrible experience!! They waited until past my delivery time(after I purchased insurance) to tell me the car wouldn't pass inspection so I would have to try another car and wait another 2 weeks to have it delivered.
Android
Jun 29, 2022
Cannot upload documents.
Android
Jun 29, 2022
They messed up my vin inspection and wanted me to drive it 3.5 hours away, have to take off work, pay for it and then be reimbursed. I thought the whole process was the best thing ever until this. I'd rather wait at dealership then have to take time away from work and lose money to fix their mistake. Seriously disappointed and slightly pissed. Vanetta Armendarez
Android
Jun 29, 2022
They rescheduled my delivery 4 times and wasted over 3 weeks of my time. I canceled the order as I need a car, not uncertainty.
Android
Jun 29, 2022
I would give it 5 stars, but the tracking feature in the app doesn't work. All it shows is a map of the world but not the tracking in route. Other than that it was great. The representative that delivered my car was super nice & very professional. She definitely knew what she was doing. I will use Carvana again in the future.
iOS
Jun 28, 2022
150 Point Inspection = LIES
My vehicle supposedly passed inspection. Turns out it needs $2300 worth of repairs. Carvana playing the semantics game & giving me the runaround.
Android
Jun 28, 2022
I can't log in to my account anymore, it says 'oops something went wrong'
Carvana: Buy Used Cars Online - Product Description
Carvana is the first end-to-end online vehicle retailer. We have over 20,000 meticulously inspected and photographed vehicles in our owned inventory. See every detail before you buy.

Carvana offers ‘Touchless Delivery’ and ‘Touchless Private Appointments’ for customers who choose our Vending Machine experience. The health of our community at large is the highest priority during this time of uncertainty, and all vehicles and keys are getting extra sanitization.

Search cars for sale, get instant financing terms, then buy online and track your delivery. Delivery is free in our growing list of local markets around the country.

Need to finance your purchase? Carvana works with all types of credit. Upgrading your ride? Get a firm trade-in value in minutes.

All purchases are protected by a 7-Day Money Back Guarantee. If you don't love your new car, we'll come pick it up and bring you a different one or provide a full refund.

Need help? Carvana’s customer support is available seven days a week. Give us a call at 800-333-4554 and we’ll help you through every step of the process.

With the Carvana app, you can:

Buy Cars Online
• Select from more than 20,000 vehicles
• Schedule delivery straight to your driveway
• View and reschedule your delivery date
• Track your car’s delivery all the way to your door

Finance & Trade In
• Get instant financing terms
• Value your trade-in in less than 3 minutes, with no photos or inspection required
• Make auto loan payments—manual and auto pay options available
• View your auto loan details

Stay Informed
• Get notified if there’s a recall on your car
• Get all the information about your warranty or vehicle protection plan in one place

Buy online. Get it delivered. Love it or return it. Download the Carvana app now and discover the new way to buy a car today.
Want to improve your unitQ Score by 20% within 30 days?
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