Quality degradation at Carvana: Buy Used Cars Online  
Users report higher volume of Quality Issues than usual
68
poor

Carvana: Buy Used Cars Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
92%
Android
355 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
32 Reports
User Feedback
8%
iOS
32 Reports
92%
Android
355 Reports
Carvana: Buy Used Cars Online - Latest Quality Issues
iOS
Oct 14, 2021
No Guarantees you’ll get the car!!!
I purchased the car online Thursday October 7, was promised delivery on Monday Oct 11, sold my other car over the weekend expecting the carvana car on Monday. I received a text on Saturday at 230pm of a delivery delay to expect it Tuesday Oct 12, then received yet another text that it was delayed again to Thursday Oct 14th. As I'm writing this, I got yet another text indicating another delivery delay with no estimate of delivery. I clean houses for a living. I've had no car to go to work. BUT Carvana said they'd give me a $25 per day reimbursement for an Uber in the meantime. The distance to one house, one way, would be $35 using an Uber. I do 3 houses a day all over metropolitan area. Apparently, they didn't think ANY of this through. Ive carried insurance on the Carvana car now for a week. I purchased a 2010 Honda Civic, nothing special so it shouldn't have been a problem. We're talking cars here, not an ipad from Amazon! This is $10k plus purchase. They've done nothing to help me, not even offer me a temporary car until mine gets here. I'm so screwed “sorry about your luck lady you figure it out” is basically what they said. Not even senior management cared. I got a “team lead” who was making all the decisions. I'll never ever do business with them EVER. I'm canceling my order, and going to a mom and pop local business!
Android
Oct 14, 2021
Issues with selections remaining selected
Android
Oct 13, 2021
At first it was great. Easy to get started. I was already happy with my first quote... BUT then I tried accepting the quote. I sent them the info they asked for and then I was prompted to wait 1-2 days while they review the info. Its been about 5 days now. Still no response. So I've started comparing quotes with other buyers. This quote was the best so far but I'm not gonna sit around waiting for one offer while others are making offers right now. I feel like I'm losing out on the best deal.
Android
Oct 13, 2021
Sold me a great car at a great price, until 6 months later all of the paint on the front bumper started peeling off because whoever tried to cover up the accident had no idea how to sand the bumper first. Looking under the hood, it's now clear it's been in an accident by the paint overspray. Oh well, screw your customers right? The best part is my warranty is up. I couldn't be more displeased right now.
Android
Oct 13, 2021
Boy they do have an incredible inventory,it's taken me close to 3 weeks to decide what I want. And now that I'm ready the car I want isn't....
Android
Oct 13, 2021
Ordered a car. Had to send it back and still waiting to get my money back!
Android
Oct 12, 2021
Horrible experience trying to buy a car from them. System kept glitching then I had to keep resigning my documents and the price went up $900. They ask for additional information that I provided and was still not able to purchase the car. I even reserved the car $100 before even seeing it and still had to wait a month before it was available due to inspection and everything else. Customer service reps just kept telling me not to worry about it that the car was secure I ended up losing the car.
iOS
Oct 12, 2021
About the app
This review is solely about the app itself. You can search for cars and see everything you need within the app but once you purchase the car, the my car tab doesn't work. It continually loads and can't push some of the links. This is something that needs to be fixed.
Android
Oct 12, 2021
Doesn't even work for any sorta search criteria just won't load and sys error
Carvana: Buy Used Cars Online - Product Description
Carvana is the first end-to-end online vehicle retailer. We have over 20,000 meticulously inspected and photographed vehicles in our owned inventory. See every detail before you buy.

Carvana offers ‘Touchless Delivery’ and ‘Touchless Private Appointments’ for customers who choose our Vending Machine experience. The health of our community at large is the highest priority during this time of uncertainty, and all vehicles and keys are getting extra sanitization.

Search cars for sale, get instant financing terms, then buy online and track your delivery. Delivery is free in our growing list of local markets around the country.

Need to finance your purchase? Carvana works with all types of credit. Upgrading your ride? Get a firm trade-in value in minutes.

All purchases are protected by a 7-Day Money Back Guarantee. If you don't love your new car, we'll come pick it up and bring you a different one or provide a full refund.

Need help? Carvana’s customer support is available seven days a week. Give us a call at 800-333-4554 and we’ll help you through every step of the process.

With the Carvana app, you can:

Buy Cars Online
• Select from more than 20,000 vehicles
• Schedule delivery straight to your driveway
• View and reschedule your delivery date
• Track your car’s delivery all the way to your door

Finance & Trade In
• Get instant financing terms
• Value your trade-in in less than 3 minutes, with no photos or inspection required
• Make auto loan payments—manual and auto pay options available
• View your auto loan details

Stay Informed
• Get notified if there’s a recall on your car
• Get all the information about your warranty or vehicle protection plan in one place

Buy online. Get it delivered. Love it or return it. Download the Carvana app now and discover the new way to buy a car today.
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