Quality degradation at Carvana: Buy Used Cars Online  
Users report higher volume of Quality Issues than usual
37
poor

Carvana: Buy Used Cars Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-30 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
277 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
36 Reports
User Feedback
12%
iOS
36 Reports
88%
Android
277 Reports
Carvana: Buy Used Cars Online - Latest Quality Issues
Android
Nov 28, 2022
Everything was great until delivery day. I took the day off work (-$400 on a Sat.)for absolutely nothing. Car never came I never got a call, text, email...etc. NOTHING! I called customer service and they tried to find an answer but with no luck. I was told nobody would answer the phone or respond back to them either! The app that updated me everyday until delivery day has frozen so I can't cancel order. What a bunch of shiesty people. I'll be taking my business somewhere else.
Android
Nov 28, 2022
Does not allow me to enter all fhe details aboit my car.
Android
Nov 29, 2022
I could not get any help retrieving my contract. The hold tine for a representative is ridiculous
Android
Nov 29, 2022
Canceled delivery 1 day prior to delivery date and couldn't guarantee it could be delivered on the later date.
Android
Nov 29, 2022
Won't let me go through with my social security number
Android
Nov 30, 2022
I tried to purchase 3 vehicles and they all were sold after I had uploaded all of my documents. So disappointing 😞
Android
Nov 30, 2022
Cavana is not as simple as they make it sound.
Android
Nov 30, 2022
Started out great in August when I bought the car and was assured that the registration would be taken care of. I got mixed messages in emails, texts and chats with customer service as to the status of my registration. Now the temporary registration has expired and I have to go to the DMV to get a paper completed. Bad experience, not surprised they're going under.
Android
Dec 1, 2022
Can't search for cars And I think these guys are going bankrupt the app doesn't even work anymore.
Carvana: Buy Used Cars Online - Product Description
Carvana is the first end-to-end online vehicle retailer. We have over 20,000 meticulously inspected and photographed vehicles in our owned inventory. See every detail before you buy.

Carvana offers ‘Touchless Delivery’ and ‘Touchless Private Appointments’ for customers who choose our Vending Machine experience. The health of our community at large is the highest priority during this time of uncertainty, and all vehicles and keys are getting extra sanitization.

Search cars for sale, get instant financing terms, then buy online and track your delivery. Delivery is free in our growing list of local markets around the country.

Need to finance your purchase? Carvana works with all types of credit. Upgrading your ride? Get a firm trade-in value in minutes.

All purchases are protected by a 7-Day Money Back Guarantee. If you don't love your new car, we'll come pick it up and bring you a different one or provide a full refund.

Need help? Carvana’s customer support is available seven days a week. Give us a call at 800-333-4554 and we’ll help you through every step of the process.

With the Carvana app, you can:

Buy Cars Online
• Select from more than 20,000 vehicles
• Schedule delivery straight to your driveway
• View and reschedule your delivery date
• Track your car’s delivery all the way to your door

Finance & Trade In
• Get instant financing terms
• Value your trade-in in less than 3 minutes, with no photos or inspection required
• Make auto loan payments—manual and auto pay options available
• View your auto loan details

Stay Informed
• Get notified if there’s a recall on your car
• Get all the information about your warranty or vehicle protection plan in one place

Buy online. Get it delivered. Love it or return it. Download the Carvana app now and discover the new way to buy a car today.
Want to improve your unitQ Score by 20% within 30 days?
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