Quality degradation at Carvana: Buy Used Cars Online  
Users report higher volume of Quality Issues than usual
69
poor

Carvana: Buy Used Cars Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
92%
Android
304 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
28 Reports
User Feedback
8%
iOS
28 Reports
92%
Android
304 Reports
Carvana: Buy Used Cars Online - Latest Quality Issues
Android
Jan 20, 2022
Will not load on the Pixel 6 Pro
iOS
Jan 20, 2022
App stopped working
App stopped loading results
iOS
Jan 20, 2022
Just trying to edit your order details cancels the current delivery date.
3 days until my new Cadillac was otw, clicked edit order and immediately canceled the current delivery, i exited the app hoping it didn't save & it showed the cad i had ordered half a week ago with all the info i put in but with a delivery date a week from that day. i had 2nd thoughts about having Carvanacare but when the delivery date was pushed i got upset. still grateful i found a really nice car with 0 downpayment but maybe in the next update, when you want to edit your order don't immediately cancel it and instead save whatever changes the user made??? the positive part i should say is the walkthrough to purchasing a car on carvana is very user friendly and what really surprised me how well they work with you setting up downpayment and monthly payment, it's great enough they tell you on most cars what's recommended to put
Android
Jan 20, 2022
Could use an alert option for new postings of alerts. Definitely still easier to use the web page.
Android
Jan 20, 2022
My experience wasn't so good.. I was notified my car was ready for pick-up, on my way down EYE called them & was told, "Having problems your car wont pass emissions, can we re-schedule you 4 another day?" Their motto is "Every car goes through a 100-point inspection before its listed? NO cars with ANY wreck history, least to say I settled for diff car.. After falling in love a mastertech told me it had been in a previous wreck & they paint pened my rims to hide scratches..SLEW OF OTHER PROBLEMS
iOS
Jan 20, 2022
LIARS
I've received misinformation multiple times from different reps. My car has been delayed for 2-3 weeks and instead of Carvana just given an initial notice that they are experiencing extreme delays and my car won't be expected on the initial date. They told me every 2 days that I will be receiving my car. I was guaranteed and promised multiple times with no results. Then they make you sign the contracts EVERY 2 DAYS with the false reality that your car will be delivered. They overprice cars and refuse to compensate you for any inconvenience. They claim to have 24/7 chat but I haven't received any response on many different days in regards to my issue. The only helpful agent I had was the very last rep I spoke to named Quentin in Arizona who actually provided me with the truth and helpful information! He was the only person that had action to back what he was telling me.
Android
Jan 20, 2022
I haven't been able to use the app since my purchase. The app just "thinks" the entire time, then pops up an OOPS, SOMETHING WENT WRONG and gives a to call.
Android
Jan 18, 2022
Sold me a suspected submerged car and they are not helping out after. I got the car in August, stuff was broken they said was working. That got fixed, 3 montjs later the electrical harness was corroded and that in turn hurt the carburetor. Already 1400 in repairs out of my pocket and I paid 24+ interest. And now i have 3k more in repairs coming up. And the dealership is only offering 13k so it seems i should have double checked the value as it seems it was way overpriced.
Android
Jan 18, 2022
Keeps crashing when I hit search
Carvana: Buy Used Cars Online - Product Description
Carvana is the first end-to-end online vehicle retailer. We have over 20,000 meticulously inspected and photographed vehicles in our owned inventory. See every detail before you buy.

Carvana offers ‘Touchless Delivery’ and ‘Touchless Private Appointments’ for customers who choose our Vending Machine experience. The health of our community at large is the highest priority during this time of uncertainty, and all vehicles and keys are getting extra sanitization.

Search cars for sale, get instant financing terms, then buy online and track your delivery. Delivery is free in our growing list of local markets around the country.

Need to finance your purchase? Carvana works with all types of credit. Upgrading your ride? Get a firm trade-in value in minutes.

All purchases are protected by a 7-Day Money Back Guarantee. If you don't love your new car, we'll come pick it up and bring you a different one or provide a full refund.

Need help? Carvana’s customer support is available seven days a week. Give us a call at 800-333-4554 and we’ll help you through every step of the process.

With the Carvana app, you can:

Buy Cars Online
• Select from more than 20,000 vehicles
• Schedule delivery straight to your driveway
• View and reschedule your delivery date
• Track your car’s delivery all the way to your door

Finance & Trade In
• Get instant financing terms
• Value your trade-in in less than 3 minutes, with no photos or inspection required
• Make auto loan payments—manual and auto pay options available
• View your auto loan details

Stay Informed
• Get notified if there’s a recall on your car
• Get all the information about your warranty or vehicle protection plan in one place

Buy online. Get it delivered. Love it or return it. Download the Carvana app now and discover the new way to buy a car today.
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