Carvana: Buy Used Cars Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Shopping
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30-Day Trend
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Android unitQ Score
Android User Feedback
47 Reports
iOS unitQ Score
iOS User Feedback
33 Reports
User Feedback
33 Reports
47 Reports
Carvana: Buy Used Cars Online - Latest Quality Issues
May 4, 2023
Was pretty bad and tricky, so the charge me for the delivery fees even before give me an offer for the car so the offer was to hi and I cancel the other but they didn't give me my money for the delivery(that never gonna happen) back without any communication or alert or anything. I feel i like i was robbed.
May 6, 2023
The worst
I got the money to take out the car and everything but I can't get the car because I didn't file my taxes in 2021
May 8, 2023
Nice cars and trucks just a lil expensive!
May 12, 2023
Stay far far away
Went from 5 day delivery to 28 days, held my $1500 shipping charge and gave no option but to wait or they will keep your money as it is non refundable no matter how long they delay. Don't get caught with this company, mistake I will not make again. At least a dealership will give you the vehicle
May 14, 2023
Not good
It use to be a great business now it's just getting messed up I've called and requested ca call back for about a week now and when they call it's. Quick missed call just to say we called also the payoff page on the app and the website doesn't work so something isn't right I really hope they don't go out of business because of stuff like this
May 20, 2023
Wasted time
There is no seriousness, they offered me for my vehicle I did all the management of buying they asked me for the documents they ran the credit until firm purchase contract and in the end they pulled back, we started again doing separately the sale of my car and the purchase of one for me and in the end they tell me that they did not do my business because my car was with southeast toyota finance. And I wasted my time over a week and lost points on my credit. ARE NOT SERIOUS DO NOT WASTE YOUR TIME ALSO WITH CARVANA.
May 20, 2023
Do not buy with this company!
I bought a truck using this company two months ago. I have requested several times for the memorandum of title and they refuse to send it. As of today, they state it will be 5-10 weeks after I received my registration from them and I have to keep calling them before they will send it. DO NOT BUY HERE!!
May 21, 2023
Liked it, now not so much
I have purchased 2 vehicles from Carvana, and had a decent experience both times. However, now they are charging these ridiculous shipping prices. If you buy a car online, for delivery or pickup, gouging you with some incredibly expensive shipping price is definitely making me now look at brick and mortar dealerships, that you can actually speak to a human that can assist, and toss out any shipping charges they may have, which is not common. If you try to use their virtual assistant that's zero help, it's basically “oh, too bad, that's just the way it is.” In other words, go elsewhere.
May 24, 2023
Very disappointed. I have had the car for almost 2 weeks now and has been in the shop for almost those whole 2 weeks!! My car, 2020, has transmission and electrical issues that Carvana has failed to fix or even acknowledge. The doors do not lock or unlock at all and the car has a terrible sound when driving. You can't tell me that the people at Carvana or even those who dropped the car off didn't know those issues. Secondly, I asked Carvana for an extension on my return warranty and the person tells me that it has been approved for the extension. I found out today that the person I spoke with lied to me and I never got the extension. Overall very poor in every way. However, silver rock has been awesome with fixing all the issues with my car. Carvana will promise that they do a 150 point inspection and they have high standards for your car. That is not true at all. And my car is a prime example of how that is very dishonest.
Carvana: Buy Used Cars Online - Product Description
Carvana is the first end-to-end online vehicle retailer. We have over 20,000 meticulously inspected and photographed vehicles in our owned inventory. See every detail before you buy.

Carvana offers ‘Touchless Delivery’ and ‘Touchless Private Appointments’ for customers who choose our Vending Machine experience. The health of our community at large is the highest priority during this time of uncertainty, and all vehicles and keys are getting extra sanitization.

Search cars for sale, get instant financing terms, then buy online and track your delivery. Delivery is free in our growing list of local markets around the country.

Need to finance your purchase? Carvana works with all types of credit. Upgrading your ride? Get a firm trade-in value in minutes.

All purchases are protected by a 7-Day Money Back Guarantee. If you don't love your new car, we'll come pick it up and bring you a different one or provide a full refund.

Need help? Carvana’s customer support is available seven days a week. Give us a call at 800-333-4554 and we’ll help you through every step of the process.

With the Carvana app, you can:

Buy Cars Online
• Select from more than 20,000 vehicles
• Schedule delivery straight to your driveway
• View and reschedule your delivery date
• Track your car’s delivery all the way to your door

Finance & Trade In
• Get instant financing terms
• Value your trade-in in less than 3 minutes, with no photos or inspection required
• Make auto loan payments—manual and auto pay options available
• View your auto loan details

Stay Informed
• Get notified if there’s a recall on your car
• Get all the information about your warranty or vehicle protection plan in one place

Buy online. Get it delivered. Love it or return it. Download the Carvana app now and discover the new way to buy a car today.
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