Quality degradation at Carvana: Buy Used Cars Online  
Users report higher volume of Quality Issues than usual
69
poor

Carvana: Buy Used Cars Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
421 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
166 Reports
User Feedback
28%
iOS
166 Reports
72%
Android
421 Reports
Carvana: Buy Used Cars Online - Latest Quality Issues
Android
Apr 17, 2021
Easy to use but all of the cars features are not included in description. Simple drop off process. I would probably use again.
Android
Apr 17, 2021
About the app... I like the search, but can't turn off 'purchase pending', so I need to scroll down dozens of cars before I get to something that can be bought.
Android
Apr 16, 2021
With my Truck I would give a 5 but since then their Interest rates and monthly payments are too high which is probably why their customers satisfaction rate has gone down they have gotten just as bad as banks and other lenders.
Android
Apr 16, 2021
Placed a delivery for a vehicle and couldn't get passed the upload license part none of the pictures got accepted and my timer ran out after already adding it to my insurance because the platform told me to do it the sooner the better
Android
Apr 15, 2021
Here's my experience so far: Purchased a car that was supposed to have a 3rd row seat. It arrives and doesn't have it. Next, attempt to deliver the same model that has a 3rd row seat and it's delayed getting delivered by 2 weeks. The car arrives and it has issues being put into drive. They say we can fix it ourselves or not take it. Some good options there, smh... Finally, the 1k down I put on the first car I thought did carry over to the next purchase. It's been a month now have been refunded.
iOS
Apr 15, 2021
Poor Personal Service
I gave them one more star because the shopping experience qualification is relatively easy the personal customer service is abysmal!!! my bank could not be automatically verified and since it is an online bank there is no one to call unless you're reporting a card stolen! I tried explaining that to them for days being promise to call back by their automatic message response (An A.I.?!?)Never to hear from anyone I even tried several times calling only to be answered with a minimum 30 minute HOLD time which I could not do!! someone finally told me through their message response near the end of the day when many banks in Florida are already closed after 4 PM that I had to have my bank & insurance by 9 that night.Except businesses were already in the process of closing by the time I got the news and there's no way I could meet the deadline. I don't know if it was a Iowa person but the phone message told me they would have someone call me or I could call them and as I said before it never happened.Today I walk to a message that my purchase has been reversed and they ended up selling the vehicle to somebody else! this is before any businesses are even open for me to of been able to verify what they wanted. i'm going to shop for a vehicle using capital one instead. The price will be about half the payment about half just for excepting a vehicle that's a little older by a year and more miles. but with all the money I saved I can afford an extended warranty easily!!!
Android
Apr 15, 2021
The app freezes alot
iOS
Apr 15, 2021
Delivery/pickup
The picking process was so easy and simple and just fun, but the pickup/ delivery date was so far away, website said April 14 but after I picked it changed to April 29,not that I can't wait. I'm just so excited to get the car but everything was so easy now I just wait. Hope everything else is smooth as online hassle free
iOS
Apr 14, 2021
Pre-Order
I pre ordered a vehicle on March 31st and disputed me reading the preorder 7day pre-review advertisement. This is day 13 and the vehicle still has yet to be inspected, photographed, and available for me to look at and with the intent to purchase.
Carvana: Buy Used Cars Online - Product Description
Carvana is the first end-to-end online vehicle retailer. We have over 20,000 meticulously inspected and photographed vehicles in our owned inventory. See every detail before you buy.

Carvana offers ‘Touchless Delivery’ and ‘Touchless Private Appointments’ for customers who choose our Vending Machine experience. The health of our community at large is the highest priority during this time of uncertainty, and all vehicles and keys are getting extra sanitization.

Search cars for sale, get instant financing terms, then buy online and track your delivery. Delivery is free in our growing list of local markets around the country.

Need to finance your purchase? Carvana works with all types of credit. Upgrading your ride? Get a firm trade-in value in minutes.

All purchases are protected by a 7-Day Money Back Guarantee. If you don't love your new car, we'll come pick it up and bring you a different one or provide a full refund.

Need help? Carvana’s customer support is available seven days a week. Give us a call at 800-333-4554 and we’ll help you through every step of the process.

With the Carvana app, you can:

Buy Cars Online
• Select from more than 20,000 vehicles
• Schedule delivery straight to your driveway
• View and reschedule your delivery date
• Track your car’s delivery all the way to your door

Finance & Trade In
• Get instant financing terms
• Value your trade-in in less than 3 minutes, with no photos or inspection required
• Make auto loan payments—manual and auto pay options available
• View your auto loan details

Stay Informed
• Get notified if there’s a recall on your car
• Get all the information about your warranty or vehicle protection plan in one place

Buy online. Get it delivered. Love it or return it. Download the Carvana app now and discover the new way to buy a car today.
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