Quality degradation at CarGurus: Used & New Cars  
Users report higher volume of Quality Issues than usual
67
fair

CarGurus: Used & New Cars | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
266 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
57 Reports
User Feedback
18%
iOS
57 Reports
82%
Android
266 Reports
CarGurus: Used & New Cars - Latest Quality Issues
iOS
Mar 24, 2024
This app is not coded well. Hire QA engineers.
As a tech professional (SRE) trying to sell my car this app has been hilariously bad to use. For context, I've been using this for under 30 minutes and ran across multiple bugs. When responding to a message, if your message exceeds the screen size, you cannot even see or scroll to see what you're typing. Photo uploads show successes but then go missing when reloading your listing. Try using some error handling. It's [number], this app has the feel of something from [number]. Please either hire better developers (some similar bugs exist on browser) or outsource to a different development company. You're gonna be bleeding customers to Facebook Marketplace or Craigslist. Best of luck.
Android
Mar 24, 2024
Always freezes horrible app
Android
Mar 24, 2024
Bad UI, filtering options not good
Android
Mar 25, 2024
Freezes often. Hasn't improved in months after multiple updates.
iOS
Mar 25, 2024
Very useful…. But...it’s missing something.
I use this app all the time, I help friends and family search for the right vehicle for them, but it's becoming more and more common for dealers to put “no price listed” on their postings and it makes it very difficult to filter vehicles by price, there should be another category option to disable no prices listed.. if that can be added I'll give a 5 star and it will make this app so much more useful..
Android
Mar 26, 2024
overpriced by [number]
Android
Mar 26, 2024
horrible app. poorly coded. location does not work.
Android
Mar 27, 2024
This was my "Go To" app. The last two weeks it freezes, blanks out and won't follow filters for vehicles. I've cleared my cache, data and deleted and re-installed the app. Still the same though.
Android
Mar 27, 2024
Keeps freezing up Either have to completely close out or Uninstall and start over... Frustrating...
CarGurus: Used & New Cars - Product Description
Looking for a used or new car? Find it on CarGurus. We take the guesswork out of car shopping by running the numbers on tons of cars, providing you with all the important details, and serving everything up in an easy-to-understand format. See if a car is overpriced or a great deal, access key negotiation info, and find financing*—all on the app. Want to sell your car? We can help with that, too.

DATA-DRIVEN DEAL RATINGS:
Our deal-rating algorithm digs deeper, analyzing thousands of details like price, accident history, dealer reviews, and dealer location to give cars a deal rating from great to overpriced. Our algorithm is so rigorous that it only rates 30% of cars a good or great deal. That means when you see a great deal on CarGurus, you can be sure it’s a great deal.

VALUABLE INSIGHTS:
Get free access to key info like accident history, days on lot, number of owners, and price changes—all in one place. No digging necessary.

GET PRICE DROP ALERTS, NEW DEALS & CAR RECOMMENDATIONS: 
We’ll let you know any time there’s a price drop on a car you’ve saved. You’ll also receive new deals and car recommendations based on your search. 

FINANCE IN ADVANCE*: 
Find financing ahead of time so you can shop with your real monthly payment and have real rates in hand when talking to the dealer. There’s no impact on your credit score, and it only takes minutes.*

SELL YOUR CAR:
Sell your car yourself in our private marketplace. With access to vetted buyers and smart tools, you can get the offer you deserve. 

*Finance in Advance is a product of CarGurus, Inc. Subject to final agreement between you & dealership. Financing not completed on site. Completing a credit application at a dealership may result in one or more inquiries posted to your credit file. Subject to agreement on terms and conditions with the participating lender.
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