47
poor
ChargePoint® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
118 Reports
118 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
51 Reports
51 Reports
User Feedback
30%
iOS
51 Reports
51 Reports
70%
Android
118 Reports
118 Reports
ChargePoint® - Latest Quality Issues
Android
Mar 26, 2023
chargepoint app notifications are very poorly designed. why do I have to enable pop up notifications for when a nearby charging station becomes available after I have already enabled text notifications separately? also, for the record, the pop up notification never came even when a charging station freed up a few hours later! Samsung S23+ on current March 2023 security patch.
iOS
Mar 26, 2023
Mids Service
The cost for charging is too high, and the app doesn't show how much each point charges. Seems like a dishonest service to me.
Android
Mar 27, 2023
I specifically bought this expensive charger for the ability to adjust the amperage, to find out that despite the website claiming it can do this, the company removed this feature months ago. Very disappointed and will be returning it.
iOS
Mar 27, 2023
Very nice and clever but with some bugs
I want to report an issue to a charging station that did not start from the app, but was impossible to send the request. I could not find an email, only a phone number. Then I tried some times to start a station with the virtual card on Apple Wallet but I never had success. Yesterday evening, at about 20:30 I did try to start the station by the app but with no success. Can you investigate the roaming issue please? BeCharge station in Dello (Bs) Italy
iOS
Mar 27, 2023
Can’t change amperage
This home charger advertises itself as a “flex” charger and it's documentation says you can change the amperage in the app. But you can't. The first charge on mine worked fine at 40A on my 50A breaker. Then for no apparent reason it set itself to 16A and there's no way for me to change it back to 40A. I've contacted customer service with no response. It takes an inordinate amount of time to charge my car at this rate. I paid for a faster charger and had it installed by an electrician on a 50A breaker. Totally unacceptable.
Android
Mar 27, 2023
would not charge kept shutting off
Android
Mar 28, 2023
App continuously bugs you for a review. one star.
Android
Mar 29, 2023
ChargePoint is great...if you call $7.38 USD for 37 miles ($0.74/kWh) of charge a bargain. Yikes! Was glad to see a charger in Dallas area municipal public library, but then again charging by time is expensive and weird after using PowerFlex and paying by charge or even free public charging in Denver. This won't incentivize a clean energy transition in Texas.
Android
Mar 29, 2023
Prices have risen sharply this provider is really no longer competitive with other charging cards
ChargePoint® - Product Description
ChargePoint is the world’s largest and most open EV charging network with over 100,000 charging spots. Only the ChargePoint app allows you to find these stations, see if they’re available and start charging. You can also find stations from all other major networks. Map: Find stations from ChargePoint and all other major networks. Real-time information: See which ChargePoint stations are available to charge. Start charging: Just tap your phone on the station to start charging. Notifications: Get real-time updates about your charging status. Filter: Only see stations that work with your car. Driver tips: Leave and view tips and photos about stations and their locations. ChargePoint Home: Connect to and control your home charger.
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