34
poor

ChargePoint® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Navigation
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
68%
Android
100 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
46 Reports
User Feedback
32%
iOS
46 Reports
68%
Android
100 Reports
ChargePoint® - Latest Quality Issues
iOS
Nov 30, 2022
Gotta be a joke
I have been trying for two days, after arm wrestling with the software to get to the point of sending my phone number to text me a code… no code is sent, three times.. And I mean just getting to that point I've spent 20 minutes over two days. God only knows… I can't figure out why they want to make people jump through so many hoops just to plug in my car.
iOS
Dec 1, 2022
Sign up is broken
I can't sign up - the 2-factor text verification for phone number doesn't send me a text. Tried with multiple numbers. If you're going to make someone download an app to use your product, at least make it so the app works.
Android
Dec 1, 2022
I only use Charge Point as a last resort. Garbage company! On multiple occasions I've had defective chargers/interrupted service while connected. spoiler alert, their alert comes after some time... and you're stuck paying the full amount. Customer service was good a couple years ago, now I don't even bother since a refund won't happen.
iOS
Dec 1, 2022
Trash system
Cannot sign up, no verify code sent to me. Trash app
Android
Dec 1, 2022
Attention rip-off: There is no direct debit. Credit is simply debited from the selected payment method without asking and remains on the account. A chargeback is not possible. Unbelievable this approach. I will no longer charge hotels with Chargepoint charging solutions in the future 6€ (9 kWh) so it cost me 20€.
Android
Dec 1, 2022
Tried to set up. It failed to send me verification text many times, then lost everything I had entered. Will try again sometime.
Android
Dec 2, 2022
suck..... charge point charger is suck. they never fix it in the mississauga airport area. 10/8 is not working
Android
Dec 2, 2022
Both octopus juice card and app didn't allow me to charge.
Android
Dec 2, 2022
Verification SMS never received. I've been trying to sign up an account, but when it gets to the step where they send SMS to your phone number, that text message never arrives. I did this on the web (multiple browsers) and in the app. I did this with multiple phone numbers that I know have no problem receiving SMS. Something is broken on ChargePoint's backend.
ChargePoint® - Product Description
ChargePoint is the world’s largest and most open EV charging network with over 100,000 charging spots. Only the ChargePoint app allows you to find these stations, see if they’re available and start charging. You can also find stations from all other major networks.

Map: Find stations from ChargePoint and all other major networks.

Real-time information: See which ChargePoint stations are available to charge.

Start charging: Just tap your phone on the station to start charging.

Notifications: Get real-time updates about your charging status.

Filter: Only see stations that work with your car.

Driver tips: Leave and view tips and photos about stations and their locations.

ChargePoint Home: Connect to and control your home charger.
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