42
poor

Chipotle | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Food & Drink
Work at Chipotle Mexican Grill? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Chipotle Mexican Grill? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
696 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
266 Reports
User Feedback
28%
iOS
266 Reports
72%
Android
696 Reports
Chipotle - Latest Quality Issues
iOS
Apr 21, 2021
App Great order Not Great
The App worked just fine. The store did not get the order right and looks like 2/3 to half full bowl.
iOS
Apr 21, 2021
The stupidest thing ever is getting to the store
And now you can't get a quesadilla upon request. You need to order it separately online while you pay for your bowl in the store. This forces you to order everything before hand. Which is already bad because food gets cold and isn't as fresh as having everything prepped in front of you. Will be going to Moes more often it seems.....
Android
Apr 21, 2021
I'm not sure what they did to the app but I'm getting errors often. It used to be such a good app, not sure what happened.
Android
Apr 20, 2021
It works sometimes, but it never works when you need it to. Love chipotle, hate the app.
Android
Apr 20, 2021
I was very disappointed in amount of ingredients in my chicken bowl that was ordered online. Guess I need to order double chicken next time. Very skimpy compared to ordering instore.
Android
Apr 20, 2021
The app constantly tells me how it is experiencing technical difficulties and saying "oops sorry about that". It gets annoying when I'm trying to place an order.
Android
Apr 20, 2021
I had a very bad experience in Hyde Park yesterday. I placed 2 orders for my husband to pickup aftr work. Whn he got there only 1 order was in the pickup station which is a terrible idea, bcuz any and everybdy picking up orders that don't even belong to them. He said it was very crowded in there and Hyde Park nevr have parking. So he came home wth 1 order whch was wrong, and thn I gotta text frm my bank saying 3 $10.36 was taken out of my account. I keep contacting cust serv but no response
Android
Apr 20, 2021
The Chipotle in Mcminnville Oregon refuses to serve you unless you go through this app, this app that does not work. So I guess NO one in the The city of Mcminnville is able to order there. Why stay open? Is it a front for something sinister? Or are the employees using that as an excuse to not have to do work at work? Only time and lady justice will tell.
Android
Apr 20, 2021
Ok, now i'm MAd‼️ Every other time I order from the app and try to pick up the food, I get to the counter only to be told my order dosen't exist prompted by a non-verbal next and 15 dollars wasted. Now I have to wait 3-5 business day's to get my money back and no food. In conclusion, I'm in my feelings because this always happens and I wanted my rice bowl 🍚.
Chipotle - Product Description
Order real, delicious food for pickup or delivery & earn points towards FREE Chipotle with Chipotle Rewards. All with the tiny Chipotle that lives on your phone.

•About Chipotle Rewards•
- You’ll earn points for ordering online or scanning when you pay at a restaurant
- Use the app to SCAN for points and use your Rewards at a restaurant
- You can get points faster with Bonuses (like extra point days)
- Let’s just say, we won’t forget you on your birthday
- Forget to scan? No sweat, just keep your receipt and submit a points request
- Points and Rewards can take up to 24-48 hours to show up in your account
 
•App Features•
- Create and join Chipotle group orders
- Skip the line and pickup at our pickup shelves
- Get your order delivered straight to you door with delivery
- Check out our exclusive Featured and Lifestyle Bowls
- Your saved favorite and recent meals are on the menu too
- Swipe to customize your burrito, bowl, salad, or tacos to perfection (no limits)
- Make checkout a breeze and pay with saved cards or Apple Pay
- Save your favorite Chipotle restaurants and delivery addresses
Want to improve your unitQ Score by 20% within 30 days?
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