26
poor

Chipotle | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
Work at Chipotle Mexican Grill? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Chipotle Mexican Grill? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
475 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
256 Reports
User Feedback
35%
iOS
256 Reports
65%
Android
475 Reports
Chipotle - Latest Quality Issues
iOS
Oct 20, 2021
Menu items say temporarily unavailable… for weeks now
When ordering thru the app every single time for the last 6 weeks or so chips and guac say temporarily unavailable…. Every single time. I go into the store and can purchase them in store, so they are clearly not unavailable.
iOS
Oct 20, 2021
No way to communicate problems via the app
No way to communicate problems via the app. We had a bad experience and couldn't use the app to convey our concerns.
iOS
Oct 20, 2021
They keep closing at 3 in the afternoon!
If everyone gives them one star they will stop closing at 3 o'clock in the afternoon
iOS
Oct 20, 2021
Asking for a friend
I have 4K in points, but the App never works inside the stores. Does anyone else have this problem?
iOS
Oct 20, 2021
Too many bugs
I wouldn't recommend downloading the app. 90% percent of the time I order from the app, my order is incorrect. For example, just today I cashed in one of my rewards of free chips and queso, and added a salad. When I picked up my order, there were no chips and queso because “I didn't add to my bag” or when I “place an order” then I go and pick up and they never received it AND I HAVE TO PAY AGAIN! Small things like that have happened so many times. At this point, I'm tired of talking customers service. I wish it was better.
Android
Oct 20, 2021
This app has told me several times that I couldn't order online when there was no cut off at the restaurant.
Android
Oct 20, 2021
Put order in twice, once to be told the location doesn't do pick up, the second made it through the payment screen and then it errored out.
iOS
Oct 19, 2021
Wont let me sign in
It won't let me sign in or create an account and just keeps showing an avacado saying I'm sorry you've been signed out
Android
Oct 19, 2021
Still can't install, going on 3 months
Chipotle - Product Description
Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. Plus, you can earn points and redeem Chipotle Rewards in the Rewards Exchange.

ABOUT CHIPOTLE REWARDS
-  Members bank points automatically for in-app orders.
-  In-person, scan the app to earn points and redeem rewards.
-  Redeem points on Food, Goods and Giving in the Rewards Exchange.
-  Set a favorite reward to track points as you go.
-  Get rewarded faster with bonus offers and early access to new menu items.
-  Oh, and let’s just say… we won’t forget you on your birthday.

FEATURES
-  Pick up quicker with mobile pickup shelves and Chipotlane.
-  Or, get your order delivered straight to your door.
-  Try tasty menu items you can only get in-app or online.
-  Get your faves faster with saved meals and recent orders.
-  Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
-  Low gift card balance? Split the payment with another card.
-  Pay your way with Apple Pay.
-  See your sustainability impact with Real Foodprint metrics.
-  Start a Group Order to invite your squad in on the fun.
-  Save your go-to Chipotle locations and delivery addresses.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners