37
poor

Chipotle | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Chipotle Mexican Grill? Unlock additional insights
Android unitQ Score
Android User Feedback
60%
Android
399 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
268 Reports
User Feedback
40%
iOS
268 Reports
60%
Android
399 Reports
Chipotle - Latest Quality Issues
Android
Jul 6, 2022
It won't let me sign up for rewards
Android
Jul 5, 2022
'chipotle' keeps stopping. Not only was I not using the app I had paused it. What is this app doing that's causing it to crash? I've since uninstalled it and won't be reinstalling it anytime soon.
Android
Jul 5, 2022
Only places orders. It doesn't let you simply examine the menu. much less the nutrition facts on a menu item.
iOS
Jul 4, 2022
Bugged
App will bug and deliver to the wrong address
Android
Jul 4, 2022
I only use it when I go to Chipotle. And when I open it there it won't let me do anything until I update which is really difficult in case Chipotle is in a remote location.
iOS
Jul 4, 2022
hacked and terrible customer service
Got hacked and couldn't log into my account. Made a new account but lost all my points (I had a good amount) and contacted customer service. They pretty much said they couldn't do anything about it, which would be fine if it didn't take them 2 months to respond. They offered a free meal but never kept their word. Trash customer service coming from such a big chain.
iOS
Jul 3, 2022
App need to allow cumulative gift cards
Super annoying to be unable to use two gift cards to place a mobile order when it’s the only payment method at nearby location. Please get with the times and update like Starbucks and Chick-fil-A apps.
Android
Jul 3, 2022
My favorite part about this app is placing an entire order only to be told at checkout that no pickup times are available. Edit 7/3/22 Why can't they fix this? It's still happening. So frustrating. Hey developer geniuses come up with something that says your selected location is not accepting online orders before I go through and try to do an online order to be told they're not accepting online orders. I can't imagine this would be a hard thing to do for a developer genius.
Android
Jul 3, 2022
This app needs to update every time I try to open it
Chipotle - Product Description
Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. Plus, you can earn points and redeem Chipotle Rewards in the Rewards Exchange.

ABOUT CHIPOTLE REWARDS
-  Members bank points automatically for in-app orders.
-  In-person, scan the app to earn points and redeem rewards.
-  Redeem points on Food, Goods and Giving in the Rewards Exchange.
-  Set a favorite reward to track points as you go.
-  Get rewarded faster with bonus offers and early access to new menu items.
-  Oh, and let’s just say… we won’t forget you on your birthday.

FEATURES
-  Pick up quicker with mobile pickup shelves and Chipotlane.
-  Or, get your order delivered straight to your door.
-  Try tasty menu items you can only get in-app or online.
-  Get your faves faster with saved meals and recent orders.
-  Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
-  Low gift card balance? Split the payment with another card.
-  Pay your way with Apple Pay.
-  See your sustainability impact with Real Foodprint metrics.
-  Start a Group Order to invite your squad in on the fun.
-  Save your go-to Chipotle locations and delivery addresses.
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