31
poor

Chipotle | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
20 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
208 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
236 Reports
User Feedback
53%
iOS
236 Reports
47%
Android
208 Reports
Chipotle - Latest Quality Issues
iOS
Dec 4, 2022
Isn’t launching at all right now
Isn't launching at all right now making it worthless.
iOS
Dec 4, 2022
No longer able to order single tacos
Chipotle has disabled the ability to order a single taco on the app. I can place the taco in my cart, but the app will not send the order to the store. I will get only get an error message. It is incredibly frustrating and we have stopped eating here because I am unable to order on the app. (Yes, I could go into the store and wait in line, but that is not convenient)
iOS
Dec 4, 2022
Constantly crashing and freezing
The app either crashing upon opening or freezing in the middle of ordering. I guess I'll just order from Qdoba instead ¯\_(ツ)_/¯
Android
Dec 4, 2022
Mobile payment unavailable. That's the entire purpose of the app. Fail.
Android
Dec 4, 2022
Payment process is down and has been for over a week
Android
Dec 5, 2022
There's no way to seek human help with the order, and the support chatbot can't handle order disasters. It seems to be deliberately more frustrating to use than it has been in the past, forcing you to go outside the app to look up an order number that's obviously available to the bot, and refusing to help when an order has multiple problems. If you ask for a human, it says it doesn't understand you. None of this is accidental.
Android
Dec 5, 2022
Can't use cards to pay. Always missing ingredient. When I click address in the app, instead of showing maps, it takes you to Google play to download the app (again?).
Android
Dec 5, 2022
Technical issues with the app aside, a meal that cost around $30 a few months ago is over $40 now (almost $60 with free delivery). This is just greed.
Android
Dec 6, 2022
If a store is out of an ingredient, DON'T LET ME ORDER THAT INGREDIENT. Tired of ordering food that comes incorrect.
Chipotle - Product Description
Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. Plus, you can earn points and redeem Chipotle Rewards in the Rewards Exchange.

ABOUT CHIPOTLE REWARDS
-  Members bank points automatically for in-app orders.
-  In-person, scan the app to earn points and redeem rewards.
-  Redeem points on Food, Goods and Giving in the Rewards Exchange.
-  Set a favorite reward to track points as you go.
-  Get rewarded faster with bonus offers and early access to new menu items.
-  Oh, and let’s just say… we won’t forget you on your birthday.

FEATURES
-  Pick up quicker with mobile pickup shelves and Chipotlane.
-  Or, get your order delivered straight to your door.
-  Try tasty menu items you can only get in-app or online.
-  Get your faves faster with saved meals and recent orders.
-  Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
-  Low gift card balance? Split the payment with another card.
-  Pay your way with Apple Pay.
-  See your sustainability impact with Real Foodprint metrics.
-  Start a Group Order to invite your squad in on the fun.
-  Save your go-to Chipotle locations and delivery addresses.
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