72
fair
Citizens Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
396 Reports
396 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
150 Reports
150 Reports
User Feedback
27%
iOS
150 Reports
150 Reports
73%
Android
396 Reports
396 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
Android
Mar 20, 2023
I always have problems with this app.
iOS
Mar 20, 2023
View checks
I am new to Citizens and I find more often then not I am unable to view my cancelled checks through my mobile app. This is very disappointing to me.I am very disappointed that I have not been able to view the checks that are cashed against my account
iOS
Mar 20, 2023
N
Always problems and never get American on the customer service number keeps getting negative and the algorithm on the bank is not good
iOS
Mar 20, 2023
Horrible, outdated, no customer service bank!
It took 1.5 hours to activate my debit card. It took 5 business days to transfer $ from checking account to my account at Chase. It took an hour to reach customer service on 2 separate calls. It took hours to activate my Zelle account. Worst bank ever
iOS
Mar 20, 2023
Worst customer service
Had a terrible experience, closed my account consequently!
Android
Mar 20, 2023
Constant issues with this app. Never works right on the first try. Can't deposit today because it won't properly select the account. Something new is broken every time.
Android
Mar 21, 2023
Zero stars. This app has nothing going for it. Consistently locks you out just like the bank does. Then charges you replacement fees while taking in interest payments on the additional money they're keeping of yours since you can't make payments or withdraw. Typical rat trap predatory tactics from a dirty financial institution.
iOS
Mar 21, 2023
Unable to view check images
Check images are persistently unavailable.
Android
Mar 21, 2023
Fingerprint option is worthless. Does not work properly. Tech support cannot fix. I've given up on the fingerprint option. Apparently this is beyond the ability of tech support to fix.
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2021 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
All intellectual property rights, including trademarks and word marks, are the property of respective owners