76
fair

Citizens Bank Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
21 Points Past 7 Days
Category: Finance
Work at Citizens Bank, N.A.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Citizens Bank, N.A.? Unlock additional insights
Android unitQ Score
Android User Feedback
83%
Android
665 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
136 Reports
User Feedback
17%
iOS
136 Reports
83%
Android
665 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
Android
Jul 2, 2022
It's hard to speak with a representative actually it's frustrating. I have several questions I have to find a certain phone number to my question to listen to an automated teller then press a number to hear an option.
Android
Jul 2, 2022
I moved to miami now and still haven't found a citizens bank here yet...when they told me 5 locations is here..where!!
Android
Jul 2, 2022
Constantly kicks me out and requires sign in. Once a month tells me my username needs to be changed. Annoying.
Android
Jul 2, 2022
Opened an account online. Debit card never came. There is NO way to report it lost or stolen without calling. Call and get some foreign person who can barely speak English who wants me to give him my full account number and full social security number. I only opened the account for my HELOC. Closed on the HELOC, and checks never came. Try to find a branch near me and the branch finder is a joke. Will only tell me nothing is in the exact zip code, not what is closest to that zip code.
Android
Jul 2, 2022
I had to remake an account to even log in. Difficult to navigate around. Hate it For some reason I can't pay bills on weekends anymore or passed 9:30 EST? Garbage.
Android
Jul 1, 2022
Constantly asking me to verify my phone. Everytime I would go to log on it would make me verify. Recently it has stopped asking me so maybe the fixed the big however it has done this before as well.
Android
Jul 1, 2022
Not great. Some pages are impossible to navigate away from. Also Zelle integration is not great. It's hard to see Zelle transactions and I can only send money to people if they request it from me.
Android
Jul 1, 2022
I have trouble depositing large checks, where lesser amounts cause no problems.
Android
Jul 1, 2022
Well I just found out, citizen bank is the reason I'm paying a late fee every month on my phone bill,my deposit comes in at 10 you don't put it on my account until 4am ,you actually suck for that
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®


DISCLOSURES: 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2021 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners