Quality degradation at Citizens Bank Mobile Banking  
Users report higher volume of Quality Issues than usual
58
poor

Citizens Bank Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
81%
Android
357 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
83 Reports
User Feedback
19%
iOS
83 Reports
81%
Android
357 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
iOS
Dec 3, 2022
Money taken out without authorization
I paid off my car loan and removed payee details from app. However 2 months later this mysteriously came back and auto payment made. Trying to get my money back. This is messed up.
Android
Dec 3, 2022
Would not let me do fingerprint I'd, or in settings?
Android
Dec 3, 2022
Cannot view mobile upload deposits for the entire year.
Android
Dec 4, 2022
Having a business account tied to the app along with my personal checking and savings accounts PREVENTS me from utilizing any bill pay functionally or Zelle money sending or receiving. In fact, when I log in to the app it does not even show me any functions or even mention "sending money" or anything at all about Zelle. When I look at the app on my wife's phone it looks totally different with much more modern functions and Zelle incorporated right into the app.
Android
Dec 4, 2022
Its ok. Can't speak with anyone through app. Makes it difficult sometimes when you need a simple question answered.
Android
Dec 4, 2022
I wonder how this app got a rating above 4 stars so far. Zelle has not been working for more than a year now. I am uninstalling the app. I just realize that this is the worst app I have on my phone.
Android
Dec 4, 2022
Sometimes the whole service goes down for days(website included), other than that, it's pretty legit.
Android
Dec 4, 2022
App does not do what the customer service says it can do, i cannot freezw my cards, report them stolen, dispute transactions or anything! It also just constantly does not show my balance accurately.
Android
Dec 5, 2022
Just awful..constantly having to reset my password ..I swear there is a problem with the app trying to log in while I'm not using it
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®


DISCLOSURES: 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2021 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
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