65
fair
Citizens Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
244 Reports
244 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
65 Reports
65 Reports
User Feedback
21%
iOS
65 Reports
65 Reports
79%
Android
244 Reports
244 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
iOS
Dec 1, 2023
Can’t type special characters for passwords
I can't log into the app because the main page doesn't allow you to use some special characters in the password. When I try to press the + character it does nothing.
Android
Dec 1, 2023
What's really disappointing in the credit card portion of the app is that it doesn't have a running or Ledger balance, it only has current balance at the top. So to further clarify on this I have a bunch of transactions in a list, there is no running balance and I have no idea what the balance is after each transaction. It's extremely frustrating. I have checked my other banking and credit card applications and all of them have a running balance after each transaction. How did citizens Miss this
Android
Dec 2, 2023
The app closes out when trying to submit a deposit
Android
Dec 2, 2023
I can not access my account now using my android phone. The new update has caused a huge inconvenience. Now i have to take out cash and go 40 minutes into the nearest citizens bank to pay my car payment. I sure hope they fix this soon!
Android
Dec 2, 2023
Cannot log in at all. The button to log in is grayed out no matter how many times I put in correct ID and PW or uninstall and reinstall
Android
Dec 3, 2023
This app was amazing on Android. Now I can't loggin, doesn't let me hit the loggin button when I type my password. Seems like the issue has been going on for a while. Issue still not resolved since Dec. 2nd, 2023.
Android
Dec 4, 2023
Similar to other recent reviews, I can't get passed the login screen. The "login" button remains disabled even after putting in my password. If I press a bunch of random letters, the button will become active, however with my own info it simply remains grayed out.
Android
Dec 4, 2023
It keeps rejecting my deposits saying amounts dont match w photo when it's a clear photo and it matches
Android
Dec 5, 2023
Cant log in, log in button isn't highlighted so I can't press it and it's been like this since friday
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2023 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
All intellectual property rights, including trademarks and word marks, are the property of respective owners