70
poor

Citizens Bank Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
80%
Android
347 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
89 Reports
User Feedback
20%
iOS
89 Reports
80%
Android
347 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
iOS
Oct 26, 2021
Ok
The app is so weak every time you do update give you a hard time to login again i've been trying to use my information to login and it didn't let me
iOS
Oct 25, 2021
Mobile Deposit never works
In the last year the mobile deposit function always errors out. First the camera distorts the rotation of the image, second the error message says put against a dark surface - which is done, and third there is no option to override the errors and manually take the picture. This app is pretty useless for me now.
iOS
Oct 25, 2021
Not working
This app has not worked since the update. It just clocks when I try to use it.
Android
Oct 25, 2021
I like the fact that it shows the ledger balance, not just the transaction. It needs a key pad login, not fingerprint login.
iOS
Oct 25, 2021
Crap
Haven't been able to log into the app in weeks…just hangs on login screen. About as reliable as the atm's that are ALWAYS out of service at both branches in my home town…time to find a new bank!
Android
Oct 24, 2021
3rd time I've changed this review. App has been working well the last several months. It has gone through long periods in the past where it is almost unusable. Lately the updates seem to keep things working as intended. No issues.
iOS
Oct 23, 2021
Why did you ruin it?
Edited 10/21/21 Widget is still not back and will likely never come back. App asks you to log in, then when you do, it “refreshes” and logs you out. So you have to log in again. Mobile deposit almost never works on Fridays when most people get paychecks. It also sometimes does not accept a photo of the check. When I transfer money between my accounts, the new balances do not refresh automatically. Guys, you should check out Capital One. Those folks knew what they were doing. I have up to date iphone 8. Edited again 7/8/21 It is unbelievable just how bad this app is. This is a major bank! My current app problems: 1) it won't let me transfer between two Citizens accounts! I get an error message that says that no transfers can happen during the weekends and holidays. Today is Thursday. 2) It won't let me deposit checks. What's the point of the app if I have to go to the atm? 3) Still no widget to see the balance. 4) No way to schedule payments. I like to send a check to the landlord every month. I have to use the website. The programmers' supervisors should all be fired because obviously they are clueless. Edited Feb ‘21: Still no widget or pin log in. Mobile deposit finicky. Won't take pictures in landscape. When transferring between accounts the new balance doesn't update until you log off and log back in. Fake 5 star reviews and deleted 1 star reviews. Original: I have been using this app for years. The new update Feb ‘21 ruined the app. I cannot deposit a check (error). It says I already deposited a check it gave me an error message for. It doesn't add it o the total. The total balance on all accounts is missing. There is no widget. It doesn't let me login with a finger print. WTH Citizens Bank?!
iOS
Oct 23, 2021
Why is entering my password from Keychain suddenly a problem?
Populates the username field on login but replaces it when I try to get my password from Keychain and then complains that I'll have to authenticated all over again if I proceed. Have to hit Cancel and then paste in the password. Hardly intuitive. I have several online banking passwords in Keychain in my phone and iPad so I can log in by just entering my passcode. This is the only one that seems to have a problem with it, so I have to conclude the app is the problem. Please fix.
Android
Oct 23, 2021
Now after signing in it keeps making me verify the device. I've done this numerous times. It keeps showing my password also even when I constantly block it.
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®


DISCLOSURES: 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

©2021 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
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