Deliveroo
Deliveroo at a glanceDeliveroo (Food & Drink) has a unitQ Score of 41 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 2 points from 43 in the previous 30 days. The score draws on 1,475 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Order Arrived Damaged, Difficult to Navigate UI and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 63 % 927 Reports
- Android
- 37 % 548 Reports
Compared with similar apps
Zomato85
goPuff: Drink & Food Delivery69
Instacart: groceries delivery49
DoorDash48- DoorDash - Food Delivery48
FoodPanda42
Deliveroo41
Uber Eats: Food Delivery38
Grubhub: Local Food Delivery33- Grubhub Inc.33
- SShipt31
Top feedback themes
- OrderDeliveryOrder Arrived Damaged
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountPaymentRefund Request Rejected
- AccountSubscriptionSubscription Too Expensive
About Deliveroo
What is Deliveroo?
The Deliveroo app is a food delivery service that allows users to order meals from local restaurants right to their doorstep. With the Deliveroo app, you can browse menus, customize your orders, and enjoy the convenience of quick delivery at home.
Is Deliveroo safe?
The Deliveroo app offers features to enhance user safety, such as guidelines for respectful interactions and protection of personal data. However, there are privacy concerns, as unauthorized access to accounts can lead to fraudulent orders, especially if users do not take care with their passwords. Thus, while it provides essential safety measures, users, particularly younger ones, should be cautious about cybersecurity and personal information sharing.
Who owns Deliveroo app?
The Deliveroo app is owned by Deliveroo Holdings plc, a British company founded in 2013 by Will Shu and Greg Orlowski. Will Shu serves as the CEO, making him a key figure in the ownership of the app.