51
poor

Dunkin' | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
738 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
253 Reports
User Feedback
26%
iOS
253 Reports
74%
Android
738 Reports
Dunkin' - Latest Quality Issues
Android
Dec 6, 2022
ordered through app, only to discover on arrival that store was closed. unable to get coffee already paid for.
Android
Dec 6, 2022
Sometimes I won't use the app for a few months. When I go to sign back in, I'll use the fingerprint verification, the app will always tell me that the password is wrong. I go for the reset link and it always takes FOREVER to be sent. Then I start typing passwords from memory and get locked out for 30 minutes. Totally defeats the purpose of using the app. Much easier to just order in person. Send the reset links faster.
Android
Dec 6, 2022
when I try activating my rewards, I wind up paying full price
Android
Dec 6, 2022
He had given him a 5 but with the new update it is not the same, they removed even the free birthday coffee and the number of visits erase it at the end of the month when it says it expires in January 2023. For my understanding with the update they damaged a bit the application and the convenience of the client. Thank you
Android
Dec 6, 2022
This app has NEVER WORKED on my android
Android
Dec 6, 2022
App won't load any offers or let me place an online order. I've re-download, signed in and out, and restarted at least 5 times each. Still error. I'm trying to use it on a a Galaxy S10+ with up to date software.
Android
Dec 6, 2022
Glitchy and not a lot of customization. The old rewards system was much easier to navigate, but there are better deals now. Location selection is great and so is the order timing. But this app always has some bug with it! Even today the ordering system was down, So I won't be getting Dunkin today. There's also not a lot of syrup options, it would be great if they had coffee topping options like drizzle. Or if you could get regular syrups in the coolatas.
Android
Dec 6, 2022
System down. Not able to order online
Android
Dec 7, 2022
Wish it would allow to cancel an order if you made a mistake.
Dunkin' - Product Description
Ordering through the Dunkin’ app is fast, easy and contactless!

Order ahead and skip the wait
All users can place their order ahead through the app and skip the wait in store. Try all of our contactless pickup options - carryout, drive-thru and curbside pickup! Options will vary by store. Check app for details.

Save your favorite menu items to make ordering even faster!

Join DD Perks and earn rewards on every Dunkin’ run
$1 = 5 points. Every 200 points earns you a free beverage. Plus, get exclusive bonus point-offers.

Check out faster
Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run.

*Location and Notifications may be required to receive promotional offers.
Want to improve your unitQ Score by 20% within 30 days?
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