Quality degradation at Dunkin'  
Users report higher volume of Quality Issues than usual
35
poor

Dunkin' | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
428 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
79 Reports
User Feedback
16%
iOS
79 Reports
84%
Android
428 Reports
Dunkin' - Latest Quality Issues
Android
May 6, 2021
Was working fine but every update there is always an issue now i cant even use the app because it says error occurred and has lost my locations and wont find with the permissions granted.
Android
May 5, 2021
Can't log in. Keeps telling me they're sending texts/ emails to confirm I have the same , but they never send anything.
Android
May 5, 2021
If wifi or cell reception is bad you don't earn points
Android
May 5, 2021
App is either very slow to open or not at all
Android
May 4, 2021
I usually have a lot of trouble signing on to this app. If it doesn't recognize my fingerprint, I'm looking to spend more than 5 minutes remembering the password, and then it doesn't work. And then I don't get the text message sent to me. And then I create a new password. And then it doesn't work. And then I'm locked out and can't find the customer service number to unlock it. Lucky there's a Dunkin Donut right outside of my work place or I'd have stopped trying.
Android
May 4, 2021
Will not allow login. Error each time.
Android
May 4, 2021
Good, except no place for feedback?
Android
May 4, 2021
The app won't open...fix it. I have over $100 on the app. Sigh
Android
May 4, 2021
Set up for Apple or Google pay by default so annoying. Is slow and hard to order. And it will only accept your order if you are within like 4 min of a dunkin. So I have to pull over to order
Dunkin' - Product Description
Ordering through the Dunkin’ app is fast, easy and contactless!

Order ahead and skip the wait
All users can place their order ahead through the app and skip the wait in store. Try all of our contactless pickup options - carryout, drive-thru and curbside pickup! Options will vary by store. Check app for details.

Save your favorite menu items to make ordering even faster!

Join DD Perks and earn rewards on every Dunkin’ run
$1 = 5 points. Every 200 points earns you a free beverage. Plus, get exclusive bonus point-offers.

Check out faster
Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run.

*Location and Notifications may be required to receive promotional offers.
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