68
poor

Dunkin' | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
861 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
69 Reports
User Feedback
7%
iOS
69 Reports
93%
Android
861 Reports
Dunkin' - Latest Quality Issues
iOS
Oct 24, 2021
Nothing available in store if you order on App
None is available at store after waiting ADDRESS_REMOVEDthru line.. App is unable to provide exact quantities which are available in store, then what is the point to order in the DD App.
Android
Oct 24, 2021
Terrible app, my payment information was compromised almost immediately!!!
Android
Oct 24, 2021
The app sucks I got 10$ on it I was making an order and it automatically ordered something and now I dont got enough to order what I originally wanted then it took way too long to find the cancel order button, so now I'm like 5$ short and cant get what I wanted cause of ur app
iOS
Oct 24, 2021
dysfunctional
It's a very convenient idea to be able to order your coffee ahead and i had been doing it for many days. Yesterday, i saw that my order was more expensive and i saw that i added something extra that i didn't mean to, so i deleted it and ordered it without. Mind you, my cart said 0 items after I deleted it. I picked up my ONE coffee and when I got home hours later i checked my transactions and they charged me for the three coffees. The one that I had twice, and then the one that I deleted.
iOS
Oct 24, 2021
Won’t place order because the store is out of something but won’t tell you what
The app doesn't tell you when you choose the item that the store doesn't have it, only when you place the order, but it gives a code for the item so you don't know which item it is. It also requires you to put money on your DD card to pay instead of letting you use a credit card, even though you can use a credit card to put money on the DD card, so they're always holding onto some extra money.
Android
Oct 24, 2021
Had an issue with it using it for the very first time. Was charged twice for the same item. Probably just going to never use that again.
Android
Oct 24, 2021
When we got there, the people in the line inside had been waiting for over twenty minutes. They only focused on the drive thru, giving their costumers inside no attention. We waited thirty minutes just to wait another half hour for three coffees, and when we finally said something about it, they made the order wrong. We told them about it, just to get an attitude from the worker because they couldn't get their orders right. Needless to say, I'll never be going back there again.
Android
Oct 24, 2021
This App ripped me off for $ 27.00 I reported it several times and it NEVER got resolved or received my account balance back! Customer service left me on hold all the times I called too. Very Unprofessional & they don't reimburse your funds when lost! 👍🏼
iOS
Oct 24, 2021
Latest update broke ordering
Can no longer place orders via the app. Error below. Failed initialization. Object reference not set to an instance of an object. (Failedinitialization)
Dunkin' - Product Description
Ordering through the Dunkin’ app is fast, easy and contactless!

Order ahead and skip the wait
All users can place their order ahead through the app and skip the wait in store. Try all of our contactless pickup options - carryout, drive-thru and curbside pickup! Options will vary by store. Check app for details.

Save your favorite menu items to make ordering even faster!

Join DD Perks and earn rewards on every Dunkin’ run
$1 = 5 points. Every 200 points earns you a free beverage. Plus, get exclusive bonus point-offers.

Check out faster
Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run.

*Location and Notifications may be required to receive promotional offers.
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