Hellofresh
Hellofresh at a glanceHellofresh (Food & Drink) has a unitQ Score of 56 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 34 points from 22 in the previous 30 days. The score draws on 277 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Order Arrived Damaged, Difficult to Navigate UI and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 34 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 16 % 43 Reports
- Android
- 84 % 234 Reports
Compared with similar apps
Zomato85
goPuff: Drink & Food Delivery69
Hellofresh56
Instacart: groceries delivery49
DoorDash48- DoorDash - Food Delivery48
FoodPanda42
Uber Eats: Food Delivery38
Grubhub: Local Food Delivery33- Grubhub Inc.33
- SShipt31
Top feedback themes
- OrderDeliveryOrder Arrived Damaged
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilitySlow Performance
- AccountSubscriptionSubscription Too Expensive
About Hellofresh
What is Hellofresh?
The Hellofresh app is a meal delivery service that helps you cook delicious meals at home by providing all the ingredients and easy-to-follow recipes. It is designed to make cooking convenient and enjoyable, allowing you to choose from a variety of meals each week.
Is Hellofresh safe?
The Hellofresh app is generally safe for users, including younger audiences, as it adheres to high safety standards for food quality and provides helpful privacy controls. However, caution is advised when using the app on public Wi-Fi due to potential data interception. Users should be aware of data collection practices and ensure they protect their personal information through security measures, like using strong passwords and VPNs.
Who owns Hellofresh app?
The Hellofresh app is owned by HelloFresh Group. It was founded by Dominik Richter and Thomas Griesel in 2011, who pioneered this meal kit delivery service.