62
fair

HelloFresh: Meal Kit Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
460 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
357 Reports
User Feedback
44%
iOS
357 Reports
56%
Android
460 Reports
HelloFresh: Meal Kit Delivery - Latest Quality Issues
Android
Apr 22, 2024
The food was nice. I got few times other vegetables than whats written in the recipe!! And the customer service is so sad☹️. First box didn't arrived so I did not got the discount percentage I was supposed to get. The payment consept is totally an clear, one week they charge for delivery another week they did not🤔🙄. It was confusing unblessing experience.
Android
Apr 22, 2024
Even though they have information about allergens, you can't filter on or exclude dishes you can't tolerate, you have to go into each dish and scroll down, it would have been so easy to have support for it in some form.
Android
Apr 22, 2024
Just received my first shipment and was satisfied. But now I realize that you can't change deliveries, e.g. I don't like prawns, but I can't replace this dish. Except for the day of delivery and in addition to ordering a dish, you can't change anything. I guess you have to take what comes. Will probably quit again...
Android
Apr 22, 2024
Absolutely NOT recommended! After explicitly asking the customer service to cancel my subscription and terminate my account, they are still trying to charge my card multiple times/week. The lack of transparency and making the cancel process almost impossible just feels shady and unprofessional.
Android
Apr 23, 2024
Will not be delivered to my address.
Android
Apr 23, 2024
Very good recipes but there is water oops too much sugar for me in the ones I've taken so far. 3 meals is too much for me.
Android
Apr 23, 2024
Initially I liked this during their promotion where the price was reasonable. Meals are good but my problem is the HUGE hassle to cancel your subscription. Most companies have the cancelation button easily accessible. The option to cancel is nowhere to be found on the mobile app (I had to visit the website seperately to cancel) AND you can't cancel if you have a pending delivery. If you have a busy schedule and can't monitor 24/7, you'll keep getting charged for unwanted weeks of meals.
Android
Apr 23, 2024
Nice concept but still progress to be made. 1st delivery OK on the other hand from the 2nd I am charged for 4 meals and only have 3. Despite comments about the app, no one seems to care about the problem. You also need to bring a few extra ingredients (broth, oil, butter etc...) In short, a good and nice concept but a customer follow-up to work better.
Android
Apr 23, 2024
Can't cancel. Tips on the app make you go in circles. Some boxes miss ingredients.
HelloFresh: Meal Kit Delivery - Product Description
HelloFresh delivers weekly meal kits with delicious ingredients and easy-to-cook recipes directly to your door. Take the guesswork out of meal planning and cook delicious food for you and your entire family.

Perfect for busy lifestyles, our meal delivery services include everything you need to prepare your favorite meals, with many of our recipes served in about 30 minutes. We also combine thousands of delicious, carefully curated recipes in our collection, so mealtime is never boring!

HelloFresh is as flexible as you are. Skip a week or cancel your weekly food subscription at any time. The only thing you need to decide is what to make tonight—giving you a fresh and fun cooking experience that puts you in control in the kitchen.


What to Expect from HelloFresh Meal Plans


-Thousands of delicious and easy recipes that you can save to your favorites, rank, and share with your friends and family.
-Fresh ingredients, along with step-by-step recipe instructions and cooking tips & tricks.
-A flexible online account that functions as a meal planner so you can easily choose your meals or change your meal kit subscription at any time.
-When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone)

—Tasty Meal Kits Delivered to Your Door—


Whether you’re an unfussy omnivore or a strict veggie eater, HelloFresh makes choosing the perfect food subscription box simple. Our easy-to-manage meal plans are fully customizable to your preferences, and they can be tailored for 2-4 people with up to 6 recipes per week.

What’s more, with a little bit of creativity, you can easily make a HelloFresh meal kit work when you’re eating alone—just split the ingredients to make a single meal or save your leftovers for tomorrow’s lunch!

Check out our easy meal kits here:


-Meat & Veggies: A meal plan designed for unfussy omnivores with the widest range of meat, fish, and seasonal produce. Enjoy all our recipes with this preference.
-Veggie: A meal kit with a huge range of seasonal veggies, legumes, seeds, and nuts. Everything you need to create vegetarian meals.
-Pescatarian: A meal plan that perfectly balances seafood and veggies to make the most delicious fish-based recipes.
-Family Friendly: The perfect meal plan for people of all ages, combining kid-tested meals and family favorites with easy recipes that everyone will love.
-Calories Smart: Keep tabs on your calorie intake with the delicious, dietician approved meal kits that are at or under 650 calories each.
-Quick & Easy: Fast, simple, and fresh meal plans that cut down on the prep, cooking, and cleanup every night!

—Easy Meal Management with the HelloFresh iOS App—


The HelloFresh app makes managing your weekly meal subscription simple. Just access your account on your iOS device to set your delivery day, swap out ingredients and recipes, or change the number of meals or the number of people you are feeding. Perfect whether you’re eating alone or cooking for the whole family!

—About HelloFresh—


HelloFresh is committed to sustainable eating, and each of our meal delivery kits helps you reduce food waste, lower your carbon footprint, and minimize packaging waste. In fact, we’ve been able to offset 100% of our carbon emissions.

Our meal boxes come with perfectly portioned ingredients, with less prep and more great food without the hassle. We source all our ingredients responsibly, and we’re constantly innovating to reduce plastic packaging and improve our sustainability goals.

For more information about our subscriptions, HelloFresh meal kits, or if you need help using the HelloFresh app, email us at iosappfeedback@hellofresh.com.
Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.

Find more information at:
https://www.hellofresh.com/

Learn more about our plans here:
https://www.hellofresh.com/plans
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