Quality degradation at HelloFresh  
Users report higher volume of Quality Issues than usual
33
poor

HelloFresh | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
405 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
98 Reports
User Feedback
19%
iOS
98 Reports
81%
Android
405 Reports
HelloFresh - Latest Quality Issues
Android
Aug 18, 2022
Unfortunately unusable. The privacy window cannot be closed. Therefore, no use of the app possible!
Android
Aug 17, 2022
It looks like a scam. Even after cancelling my order because it didn't fit my dietary requirements, they took the first payment and send me the order. Before the delivery date I've been in touch with them, the person who I talked to promised to do the full refund after reactivating my account and she advised me to give the food to the local food bank!!! Then they didn't do any refund unfortunately (sounds ridiculous).
Android
Aug 17, 2022
Great disappointment when ordering, repetitive bugs and loss of time for an order not placed in the end (not possible despite all my attempts). The team is reactive on the other hand and responds quickly to emails.
Android
Aug 17, 2022
Company LIED about free shipping- it's only for ONE WEEK, yet they advertise "saving money" on my grocery bill. How can I save money when I'm paying $11 a week in shipping costs?? Canceled service and uninstalled app. 0 STARS.
Android
Aug 17, 2022
I am unable to login via email on the app. Tried a few times now (website is fine). Also error pops up on the forgotten password link. So had to go to the site.
Android
Aug 17, 2022
The meals are not what I ordered, all potatoes and carrots, not happy and they just keep coming
Android
Aug 17, 2022
App keeps on crashing. I am not able to see anything on the screen when the app actually opens.
Android
Aug 17, 2022
Absolutely not worth it. Had a discount for 6 boxes. First two arrived late and all the food was spoiled. The customer service was absolutely incapable of helping. Don't be tricked by any kind of discounts they're offering
Android
Aug 16, 2022
When does businesses learn about inclusivity. You should understand not everyone in a country speaks the same language. Even though the app has the capability to show interface in multiple languages, it is tied with the country selection. I will consider using the app again when you provide English in Germany
HelloFresh - Product Description
Every week, HelloFresh delivers a box of delicious recipes and the exact amount of fresh ingredients you need to cook them at home. Cooking healthy meals has never been so easy!

In our App you will find:

∙Thousands of delicious recipes that you can discover, sort, save to your favorites, rank, and share with your friends and family.
∙Cooking videos with tips and tricks, along with step-by-step guides to help you cook your meals. 
∙A flexible online account where you can easily choose your meals or change your subscription settings at any time. 
∙When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone only)

Why is HelloFresh going to make your life tastier? 

--We create amazing recipes--
Every week, our chefs create amazing recipes for you that are easy to prepare. Our meals are interesting yet simple. And we ensure that your diet is balanced and varied.
 
--We do the shopping for you--
Tired of wasting time at the grocery store? We do it all for you; from creating the recipes and planning the meals, to grocery shopping and even delivering all of the pre-measured ingredients right to your door!
 
--Free Delivery!--
We deliver everything straight to your door.
 
--You prepare delicious meals in your own home--
With our quick, easy recipes, you won’t need any fancy equipment or techniques. Our mission is to help you get nutritious and delicious meals on the table, in no time.

What are our customers saying?

∙"Everyone in my family loves the dinners and the flavors. Can't imagine dinner without Hello Fresh now!" @Intellijenn
∙"Hello fresh has been a lifesaver for me! With having college kids home this summer and working a full-time job. I have loved having my meals planned and at my door every week!" @Richelay
∙"The HelloFresh service is wonderful, the meals are really good and usually very satisfying" @eddiem24
∙"I am finally learning to cook real meals! And the app has made it so easy for me to manage my account while away from the computer." @Chivies

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If you need help or have any suggestion, email us at iosappfeedback@hellofresh.com. We'd love to hear from you. Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.
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