42
poor

HelloFresh | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
274 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
108 Reports
User Feedback
28%
iOS
108 Reports
72%
Android
274 Reports
HelloFresh - Latest Quality Issues
Android
Oct 25, 2021
Can't even log into the app/site anymore despite using Facebook to do so. I'm going through financial issues and have wanted to skip the last couple weeks but I am unable to due to this log in problem.
iOS
Oct 24, 2021
My first order
My first order was supposed to be delivered three days ago it stuck in New Jersey I'm in upstate New York so I'll never use them again so much for dinner for the week
iOS
Oct 24, 2021
Great App, terrible service
When I first started getting Hello Fresh it was good, sadly it didn't last. One week I got the right meals, but three identical recipe cards, next week, right ingredients but only one recipe card, and now having cancelled my subscription I can't access the last recipe for my final HF meal. At this rate HF will be out of business in next 6 months. You have one job and totally failed to carry it out. Shame as it's a good idea, poorly run
Android
Oct 24, 2021
In recent weeks it is almost impossible to adjust your box. This is so annoying that I'm considering quitting altogether.
Android
Oct 24, 2021
It keeos saying check your Internet connection when trying to login.
Android
Oct 24, 2021
Hello I received a card of 55 euros offered, the box costs 42.50 and I have to pay 18euro total scam to review
Android
Oct 24, 2021
Your website and app are the worst things in the universe. The QR code on the bags takes you to the web page even if I have the app and then the web page is trying to get me to subscribe to it when I obviously already have since I have a QR code. I wouldn't mind using the app to scan the QR code but it doesn't even have that function. You have to say or type the recipe. Honestly just sick and tired of having to figure my own little way around trash apps and websites like this. Not worth it...
iOS
Oct 24, 2021
Major bugs
Recently the app has gone very downhill. Major bugs that result in the app freezing, displaying the wrong menu items ordered, etc. Almost unusable.
iOS
Oct 23, 2021
Was great, til it wasn’t
I loved the ease of this program. No more trips to the grocery store, less time spent planning my meals and more time enjoying them. That is, until I started getting open packages of meat leaking all over the inside of the boxes when they were delivered. You can report this to the customer service team, but they do little to fix the problem besides give you a $15 dollar credit which is worthless when the entire box is contaminated. I revived two boxes this week because there was a mistake with the first box and the replacement box was even more of a mess than the first box. Don't waste your time. Their quality has gone down hill FAST! Out of 19 total boxes I've received from them, 8 were covered in nasty meat juices. That's nearly 50% of my boxes. I finally had enough and canceled my subscription. I'd rather take my chances at the store than with their terrible packaging.
HelloFresh - Product Description
Every week, HelloFresh delivers a box of delicious recipes and the exact amount of fresh ingredients you need to cook them at home. Cooking healthy meals has never been so easy!

In our App you will find:

∙Thousands of delicious recipes that you can discover, sort, save to your favorites, rank, and share with your friends and family.
∙Cooking videos with tips and tricks, along with step-by-step guides to help you cook your meals. 
∙A flexible online account where you can easily choose your meals or change your subscription settings at any time. 
∙When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone only)

Why is HelloFresh going to make your life tastier? 

--We create amazing recipes--
Every week, our chefs create amazing recipes for you that are easy to prepare. Our meals are interesting yet simple. And we ensure that your diet is balanced and varied.
 
--We do the shopping for you--
Tired of wasting time at the grocery store? We do it all for you; from creating the recipes and planning the meals, to grocery shopping and even delivering all of the pre-measured ingredients right to your door!
 
--Free Delivery!--
We deliver everything straight to your door.
 
--You prepare delicious meals in your own home--
With our quick, easy recipes, you won’t need any fancy equipment or techniques. Our mission is to help you get nutritious and delicious meals on the table, in no time.

What are our customers saying?

∙"Everyone in my family loves the dinners and the flavors. Can't imagine dinner without Hello Fresh now!" @Intellijenn
∙"Hello fresh has been a lifesaver for me! With having college kids home this summer and working a full-time job. I have loved having my meals planned and at my door every week!" @Richelay
∙"The HelloFresh service is wonderful, the meals are really good and usually very satisfying" @eddiem24
∙"I am finally learning to cook real meals! And the app has made it so easy for me to manage my account while away from the computer." @Chivies

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If you need help or have any suggestion, email us at iosappfeedback@hellofresh.com. We'd love to hear from you. Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.
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