56
poor

HelloFresh | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Food & Drink
Work at HelloFresh? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HelloFresh? Unlock additional insights
Android unitQ Score
Android User Feedback
51%
Android
657 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
642 Reports
User Feedback
49%
iOS
642 Reports
51%
Android
657 Reports
HelloFresh - Latest Quality Issues
Android
May 5, 2021
Pretty good so far. I'd recommend it for anyone that wants to cook for themselves and improve but can't meal plan. It makes you try new things and it's all delivered to your door. I've been doing this for about a month and haven't had anything missing yet.
Android
May 5, 2021
The app is confusing, prices are hidden and not correct. Had changed the number of people and then paid several times much more than it actually costs. Unfortunately, the prices are not listed correctly anywhere. The box 4x3 costs less than the 3x3. This must not happen. Appointment changes are not applied. Actually wanted Monday a box now it comes already Saturday. I couldn't choose dishes anymore. In addition, there are always server errors. Not recommended.
Android
May 5, 2021
The app doesn't always save our meal selections. We've recieved the default meals instead of our actual selections twice now in just 2 months.
Android
May 5, 2021
Too expensive!!! Trying to cancel my subscription!! This app doesn't let you contact anyone to cancel my account. Beware of starting this subscription!!!
Android
May 5, 2021
Ingredients are constantly exchanged, customer service is sometimes really outrageous. "Fresh" is often also relative. I don't know how long you have to put leek onions in the cellar until they look like Hellofresh.
Android
May 5, 2021
Very bad, 1st box was not delivered. No feedback why not and when it will come now. You have to make phone calls to them afterwards. Box was cancelled by whoever. You have to take care of yourself to make money.
Android
May 5, 2021
Actually very great app. But recipes regularly disappear from my favorite recipes, which I then have to choose from the overview.
Android
May 5, 2021
Too bad after it has started well, I constantly get ingredients either not delivered, substitute other ingredients (vegetables) or and I find that bad, totally wrong ingredients delivered.
Android
May 5, 2021
Really like the app! Couple of suggestions for improvements: 1. Could recipe's start to have videos, not just pics? Sometimes hard to work out method from pics. 2. I like to cook my favourite recipes again, but when the ingredients come in a spice mix (eg apple pie) it's very hard to recreate. Any chance of listing in the recipe what goes into the mixes?
HelloFresh - Product Description
Every week, HelloFresh delivers a box of delicious recipes and the exact amount of fresh ingredients you need to cook them at home. Cooking healthy meals has never been so easy!

In our App you will find:

∙Thousands of delicious recipes that you can discover, sort, save to your favorites, rank, and share with your friends and family.
∙Cooking videos with tips and tricks, along with step-by-step guides to help you cook your meals. 
∙A flexible online account where you can easily choose your meals or change your subscription settings at any time. 
∙When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone only)

Why is HelloFresh going to make your life tastier? 

--We create amazing recipes--
Every week, our chefs create amazing recipes for you that are easy to prepare. Our meals are interesting yet simple. And we ensure that your diet is balanced and varied.
 
--We do the shopping for you--
Tired of wasting time at the grocery store? We do it all for you; from creating the recipes and planning the meals, to grocery shopping and even delivering all of the pre-measured ingredients right to your door!
 
--Free Delivery!--
We deliver everything straight to your door.
 
--You prepare delicious meals in your own home--
With our quick, easy recipes, you won’t need any fancy equipment or techniques. Our mission is to help you get nutritious and delicious meals on the table, in no time.

What are our customers saying?

∙"Everyone in my family loves the dinners and the flavors. Can't imagine dinner without Hello Fresh now!" @Intellijenn
∙"Hello fresh has been a lifesaver for me! With having college kids home this summer and working a full-time job. I have loved having my meals planned and at my door every week!" @Richelay
∙"The HelloFresh service is wonderful, the meals are really good and usually very satisfying" @eddiem24
∙"I am finally learning to cook real meals! And the app has made it so easy for me to manage my account while away from the computer." @Chivies

**********

If you need help or have any suggestion, email us at iosappfeedback@hellofresh.com. We'd love to hear from you. Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners