21
poor
HungryPanda-熊猫外卖 | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
16%
Android
12 Reports
12 Reports
iOS unitQ Score
iOS User Feedback
84%
iOS
65 Reports
65 Reports
User Feedback
84%
iOS
65 Reports
65 Reports
16%
Android
12 Reports
12 Reports
HungryPanda-熊猫外卖 - Latest Quality Issues
iOS
May 20, 2023
If your time is worth a dime, use it
The order said that it was delivered at half past six, asked at seven o'clock that it was priority to be delivered at eight o'clock, said that the traffic jam must arrive at nine o'clock, and did not allow refunds, and there was still 6 miles away at half past nine, who loves to wait for who waits, who loves whom
iOS
May 21, 2023
No refunds are available and there is no customer service
14 months ago Super League delivery order, because there are many goods in the Super League, the Super League called me to negotiate and chose to refund the entire order. As a result, the 40 pounds were refunded for more than a year without success, and they were stuck in the "waiting for customer service review" stage. 🤮🤮🤮 So I can only find all the places where the software has customer service charts, and click on them to try it. Only to find out that customer service is to write a Q&A in advance, and then ask you if the problem has been solved. Generally, at this time, if you don't enter the human customer service, Panda is not, it allows you to continue to look at the Q&A page. This software simply does not have customer service 🤮🤮🤮 However, I returned the 3.5 pound meal a week ago because the merchant delivered the wrong goods, and it passed quickly!!!! No customer service review required!!!! Then the question is, a software without customer service, why did the refund of 3.5 pounds pass quickly, and the 40 pound refund card was still reviewed by "customer service" for 14 months. Originally, 3.5 pounds took 4 days to get the refund, which was already slower than the rest of the delivery software and supermarkets. Now how much compound interest does my £40 have to make, even if I leave, 😓😓😓 I will lose money to refund £40 to me
iOS
May 21, 2023
More and more rubbish
This app is getting more and more garbage, and now there is no customer service, so let's go use rice balls
iOS
May 22, 2023
Garbage app
Even stores within a 1km range are out of delivery range. So, what distance can I deliver? w
iOS
May 23, 2023
Experience
Terrible experience with this app. It usually takes a lot of time to deliver your food and when it arrives, the food got too cold to eat already
iOS
May 24, 2023
Garbage in garbage
Hit the name foodpanda, and what is the problem with the refund every time I do not agree, it is difficult to use it for half a day to communicate by phone
iOS
May 24, 2023
Restaurant did not receive my order
I placed order from Hungrypanda to pick up at 11:30am, however I arrived at the restaurant at 11:30am, restaurant said they didn't receive any order from HungryPanda. Then they spent 5 mins to find the order and told me the order will be ready at 12pm. I tried to contact the customer service from HungryPanda app, however it only has the useless FAQ pages.
iOS
May 24, 2023
Unethical- took order 4 delivery/no driver/no delivery/ scan
Unethical- took order 4 delivery/no driver/no delivery/SCAM… I'll post screen shots on a Google review and I encourage Apple to reach out to me for details. Placed order for delivery on hungry panda. HP DOES NOT HAVE DRIVERS TO DELIVER!!! I found this out when my order should have been arriving. The poor Austrian owner called to apologize and shared that hungry panda had done this to her location three times this week!!! With six senior leaders waiting I had to drive to restaurant to pick up order. Customer service called it ‘confusion' it's not confusing, it's lying.
iOS
May 24, 2023
The customer service was super poor
Takeout is not delivered and no refunds will be given
HungryPanda-熊猫外卖 - Product Description
【产品特色】 HungryPanda熊猫外卖海外中餐中超外卖平台。海外留学生优选品牌,下载量突破百万。为你提供英国,美国,法国,意大利,新西兰,澳大利亚,加拿大,日本,新加坡等全球10个国家多个重点城市的中餐中超外卖送餐服务。 流畅的手机APP操作体验,熟悉的全中文点餐界面,安全便捷的在线支付方式,快速专业的配送服务以及24小时在线的客服售后团队!还有超多福利优惠,各类套餐折扣,全城外卖红包雨!超实惠,超划算,超便捷!掌上一键下单,让你在异国他乡尽享家的味道!不出门,不下厨,即可享受全球各地特色美食外卖! HungryPanda熊猫外卖覆盖当地90%以上的餐馆和亚洲超市,川菜,粤菜,东北菜,日料,韩餐应有尽有。生鲜,蔬菜,奶茶,炸鸡,烧烤,火锅,螺蛳粉,水煮鱼想吃就吃!寒冷,雨雪天,宵夜不想出门?动动手指,下单到家,最快30分钟即可享用美食。还在等什么,马上下载HungryPanda熊猫外卖APP,享受最好的海外中餐外卖订餐服务。 【功能介绍】 尽享美味,覆盖当地90%的餐馆 中超外卖,一键下单中超搬回家 操作流畅,手机APP下单快速便捷 售后团队,专业客服随时为您沟通 在线支付,便捷支付支持多种渠道 超多红包,海量红包优惠惊喜享不停 【联系我们】 商家入驻,司机招聘: 请发送邮箱到support@hungrypanda.co
All intellectual property rights, including trademarks and word marks, are the property of respective owners