8
poor
Jack in the Box® Order App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
82%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
20 Reports
20 Reports
User Feedback
18%
iOS
20 Reports
20 Reports
82%
Android
94 Reports
94 Reports
Jack in the Box® Order App - Latest Quality Issues
Android
Apr 13, 2024
The app is fine but they never change the reward options. If you don't eat those like 7 things it's an useless app
Android
Apr 13, 2024
It will not let me log into the app. Request an update and I accept them it won't open. Not happy with this new process.
iOS
Apr 13, 2024
Steals your money & always goes to the wrong restaurant
Consistently puts the order at a different store. There is no way to cancel. More than once I've had to pay for something I never got.
Android
Apr 14, 2024
It only works 50% of the time. It will not let you specialize some things. I wanted to add tomatoes to my tacos.
Android
Apr 15, 2024
So far every Jack in the Box I've ordered food from was very rude. They all need to learn how to talk to customers.
Android
Apr 15, 2024
Now all the sudden you can't claim your points every time you try to claim him it'll tell you that that deal is not available with your order.
Android
Apr 15, 2024
It's a rip-off I ordered from The app and , they canceled the order and still charged me
Android
Apr 15, 2024
The app is great for ordering ease; but if the store is closed or someone makes a mistake with your order, your complaint is never actually addressed. No refunds, no offers, very very poor customer service. They need to take notes from the Burger King app
Android
Apr 16, 2024
Near impossible to order anything. Used to work years ago. Used it all the time. Nothing but problems for last several months. Easier to go to a different fast food instead for messing with this app trying to order. Aftera half hour of trying I'm going to BK their app works.
Jack in the Box® Order App - Product Description
The Jack in the Box app provides a convenient ordering experience for pick-up or delivery. It’s just like having a Jack in the Box in your pocket, only it doesn’t weigh 350 tons and have people that work inside it. Then there’s the offers and deals you can’t find anywhere else. Like The Jack Pack. It’s like a secret VIP club of rewards. Only it’s not really secret. In fact, please don’t keep it a secret. Tell everyone. App Features: · Order food for pick-up or delivery through the app · Browse the all food, all day Jack in the Box menu · Find your nearest Jack location · Earn points, and redeem rewards with The Jack Pack loyalty program · Special mobile app-only Offers, Deals and App Exclusives · Enable push notifications and never miss a great deal · App will read your mind and tell you what you want – just kidding! Or are we…* *We are. For now.
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