58
poor

Just Eat - Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
784 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
197 Reports
User Feedback
20%
iOS
197 Reports
80%
Android
784 Reports
Just Eat - Food Delivery - Latest Quality Issues
Android
Jan 28, 2023
They don't care about their customers, don't care if your food arrives cold or even care if its not all there, disgusting customer service and aren't held accountable for the drivers they ultimately employ .. which they should be.
iOS
Jan 28, 2023
Oder not delivered
Oder not delivered. A week on and no compensation. Original response went to spam asking for picture evidence which after a week I can obviously not provide. Ability to efficiently resolve issues with just eat not there so will no longer use.
iOS
Jan 28, 2023
Shocking customer service
Just Eat have bad customer service. One order arrived with missing items. I submitted a refund request through Just Eat and within 1 min, they had rejected my claim. This tells me the process was automated. When I tried to challenge this decision, Just Eat where not helpful and just told me the decision was finial. I believe that because I have requested many refunds, due to restaurants inability to get orders rights, I had reached some sort of internal limit. I Then asked them to contact me via phone, to justify why they believe it to be acceptable to take their customers money, when they are missing items? With no response, worst customer service ever.
iOS
Jan 28, 2023
Can’t adjust address even if you only just ordered
I accidentally ordered to my old address, the app contains no way of amending an order after placing even if it was only just placed. I had to contact the restaurant separately which is difficult given how busy the restaurant is
Android
Jan 28, 2023
Always missing items and know way of getting them without paying delivery charges again. Very disappointed
Android
Jan 28, 2023
Asda.! Ordered from justeat twice (ASDA), everytime the order was missing half the contents, PROMOSED a refund which never materialised. Looking at asda's reviews, 70% of ppl comments said the same and still justeat allows orders for ASDA. Sort your s#HANDLE_REMOVED out.
iOS
Jan 28, 2023
“There appears to be something wrong on our end”
Error message. App doesn't work anymore.
iOS
Jan 28, 2023
Too Expensive
The app ad 1 to 2€ to each dish you ask (compared to the price on the restaurant), after that, they ask for 3€ as delivery cost and finally, another 0,75€ more… At the end, 25€ on restaurant ~35€ on just eat… fraud.
Android
Jan 29, 2023
Awful app charging you 100 percent cancellation fee. I would not of cancelled if it was going to take 2 hours to come to my house. Deleating awful app
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. 

So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. 

Key features: 
• Search for top-rated takeaway restaurants near you by postcode 
• Order for delivery to your door or collection – you can even pre-order before a restaurant opens 
• Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood
• Pay with debit or credit card, cash, or Apple Pay 
• We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button   
• Receive push notifications on your phone that let you know when your order will arrive 

Download the app today and Just Eat happily ever after.
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