Lyft
Lyft at a glanceLyft (Travel) has a unitQ Score of 66 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 11 points from 55 in the previous 30 days. The score draws on 4,628 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Unsatisfactory Behavior, Subscription Too Expensive and Difficult to Navigate UI.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 11 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 42 % 1966 Reports
- Android
- 58 % 2662 Reports
Compared with similar apps
Citymapper: Directions For All Your Transportation77
Waze Navigation & Live Traffic74
MAPS.ME: Offline Maps, GPS Nav71
Lyft66
Hammer: Truck GPS Navigation Maps, Routes & Paths60
MapQuest: Directions, Maps & GPS Navigation60
Sygic GPS Navigation & Offline Maps55
HERE WeGo Maps & Navigation50
Google Maps - Transit & Food45
TomTom GO Navigation - GPS Maps & Live Traffic22
Top feedback themes
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountSubscriptionSubscription Too Expensive
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLocationLocation Incorrect
- Customer Support & SuccessConductNo Response or Help Received
About Lyft
What is Lyft?
The Lyft app is a ridesharing service that connects passengers with drivers through a mobile platform. Users can request rides, track their driver, and pay for their trips all within the app, making it easy to get transportation quickly.
Is Lyft safe?
The Lyft app has specific safety policies for younger audiences, requiring riders to be at least 18 years old to create an account or ride alone. While Lyft emphasizes driver background checks and in-ride safety features, there are concerns about both privacy and potential risks during rides, making it essential for parents to be informed. Overall, young riders should use the app with caution and preferably under adult supervision.
Who owns Lyft app?
The Lyft app is owned by Lyft, Inc., which was co-founded by Logan Green and John Zimmer in 2012. As a public company, it operates under Nasdaq: LYFT and is led by David Risher as the CEO.