Quality degradation at Marcus: Save, Borrow, Invest  
Users report higher volume of Quality Issues than usual
45
poor

Marcus: Save, Borrow, Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
38%
Android
18 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
30 Reports
User Feedback
63%
iOS
30 Reports
38%
Android
18 Reports
Marcus: Save, Borrow, Invest - Latest Quality Issues
iOS
May 11, 2021
Pleasing Interface & User Friendly
I love how they display Cash, Savings, Investments, and Debt right at the top. Why not go all the way and give a total/net worth below them?
Android
May 8, 2021
The app keeps freezing. Like the bank, not the app.
Android
May 7, 2021
Keeps crashing after latest updates. When I choose the account, then the app displays account details before shutting down in 2 seconds.
iOS
May 5, 2021
Needs 2-factor authentication
Maybe I missed it... this app doesn't seem to support two-factor authentication for login.
Android
May 4, 2021
This app actually works really well. I like it and it's much easier to read as opposed to logging into the website. Despite some negative reviews, I tried it and have had no problems. Only thing I wish I could do is update maturity instructions on CDs.
iOS
May 1, 2021
Not accessible from abroad
Marcus continues to be inaccessible from many countries. My other financial apps (Vanguard, Fidelity, Schwab, Chase) all work from India. I guess Goldman Sachs is still in their infancy for consumer banking.
iOS
May 1, 2021
Stupid service. Locked my account and didn’t allow me to pull my money out.
Non-existent customer service. Don't use this bank.
Android
Apr 30, 2021
Glad there's an app! The app is nice- smooth layout, easy to track your progress... BUT almost gave me a heart attack. When scrolling through activity, MULTIPLE savings deposits weren't showing up for who-knows-how-long even though they'd been deducted from our direct deposits, even after updating the Marcus app. Some were showing, some weren't. However, *sigh of relief* if you pull up the actual statement file it does show all of the deposits correctly. Doesn't give a customer a lot of faith.
Android
Apr 29, 2021
doesn't allow domestic VPN use (usa-usa). useless.
Marcus: Save, Borrow, Invest - Product Description
Marcus by Goldman Sachs offers personal finance tools to help you save, borrow, and invest. Grow your money with a high-yield Online Savings Account, high-yield CDs and No-Penalty CDs. Pay down high-interest debt with a no-fee personal loan. Automate your investing with Marcus Invest. And you can connect thousands of financial institutions to Marcus Insights -- free tools and trackers that help you organize and optimize your finances. Whether you choose to use all our personal finance products or just one, we’re here to help you make the most of your money.
  
GROW AND MANAGE YOUR SAVINGS
Grow your money on the go with our high-yield Online Savings Account and Certificates of Deposit.
-Earn a competitive rate on our Online Savings Accounts, No-Penalty CDs and high-yield CDs
-No minimum deposit to open an Online Savings Account
-FDIC-Insured

AUTOMATE YOUR INVESTING 
Marcus Invest helps take on some of the work of investing. Our managed portfolios of ETFs are designed to keep costs low and optimized to help balance risk and returns. Plus, you can customize your investing approach by selecting one of our Goldman Sachs investment strategies. 
-Get a managed portfolio recommended for your risk level and investment goals
-Portfolios built to include low-cost ETFs that have been vetted by Goldman Sachs professionals 
-Open your investment or retirement account with as little as $1,000

OPTIMIZE YOUR FINANCES WITH HELP FROM MARCUS INSIGHTS
Our free smart tools and trackers are designed to help you see your money clearly and make empowered financial decisions. Marcus Insights is 100% free to use and easy to set up, even if you’re not already a Marcus customer. 
-Link external accounts to see and track your finances in one place
-Explore your spending breakdown by category
-Visualize your cash flow

CONSOLIDATE DEBT WITH NO FEES 
Marcus personal loans have no sign-up fees, no prepayment fees and you can customize your monthly payment. 
-See your loan options in as little as 5 minutes
-Loans between $3,500 and $40,000
-Fixed rates between 6.99% and 19.99% APR

Marcus by Goldman Sachs® is a brand of Goldman Sachs Bank USA and Goldman Sachs & Co. LLC (“GS&Co.”), which are subsidiaries of The Goldman Sachs Group, Inc. 

All loans and deposit products are provided by Goldman Sachs Bank USA, Salt Lake City Branch. 

© 2021 Goldman Sachs Bank USA. All rights reserved. Member FDIC. Equal opportunity lender.

Brokerage and investment advisory services offered by Marcus Invest are provided by GS&Co., which is an SEC registered broker-dealer and investment adviser, and member FINRA (https://www.finra.org) & SIPC (https://www.sipc.org). Research our firm at FINRA's BrokerCheck (https://brokercheck.finra.org/).  Custody and clearing services are provided by Apex Clearing Corporation, a registered broker-dealer and member FINRA/SIPC. Please consider your objectives before investing. Any information provided prior to opening a Marcus Invest account is on the basis that it will not constitute investment advice and that GS&Co. is not a fiduciary to any person by reason of providing such information. For more information about Marcus Invest offerings, visit our Full Disclosures (https://www.marcus.com/us/en/disclosure/invest-disclosures).

Investment products are: 
∙ NOT FDIC INSURED 
∙ NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, GOLDMAN SACHS BANK USA 
∙ SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED

 © 2021 The Goldman Sachs Group, Inc. All rights reserved.
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