Quality degradation at Nordea Mobile - Sweden  
Users report higher volume of Quality Issues than usual
54
fair

Nordea Mobile - Sweden | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-26 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
66%
Android
71 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
37 Reports
User Feedback
34%
iOS
37 Reports
66%
Android
71 Reports
Nordea Mobile - Sweden - Latest Quality Issues
Android
Mar 23, 2024
Not working
Android
Mar 23, 2024
What the hell is going on in the app. YESTERDAY I couldn't use my bank id. Today I was able to do it in the morning. Now I can't get into the app in the head. And can't log in with my personal code. Because when you press the personal code, .. So they are logged in with bank id. And I I don't have a bank card either. What do I do ???
Android
Mar 23, 2024
Can't log in.. must read QR code with your mobile! How on earth do I do that when it's on my phone I want to log in?? Do you have to own 2 mobiles to be able to log in to the app??? Snort!!
Android
Mar 24, 2024
As others have written before, since the last update, it is no longer possible to log in with mobile bank ID on the same device as a QR code will appear to scan. Hope you solve it as soon as possible! Otherwise, I have thought the app worked well in the past.
Android
Mar 25, 2024
Impossible to log in after last update
iOS
Mar 25, 2024
Poor functionality
I'm trying to scan bills but it's almost impossible. Have Danske bank and Swedbank and their function is good. Not yours. Poor overview of the accounts.
Android
Mar 25, 2024
I can no longer log in via my phone as I have to scan a qr code on the same phone. Or is the requirement for your customers to have two phones? I think I'll change banks, this was the dumbest thing in a long time
Android
Mar 26, 2024
Unable to log in with bank id. Since the last update.
iOS
Mar 26, 2024
Can't see upcoming invoices and loans
Can't see upcoming invoices and loans.
Nordea Mobile - Sweden - Product Description
Nordea Mobile

With the mobile bank you can do everything you use the bank for in your everyday life: transfer money, check your balance, pay bills, buy and sell funds and much, much more. You can see how you spent your money and some greater control over your finances.

You can try out the demo version of the app without signing in. Access it through Menu, before signing in, and familiarize yourself with the app. All information in the demo version is fictional.

Examples of what you can do in Nordea’s mobile banking app

• In the Overview tab, you can see all your finances in one place. Add, hide, or rearrange the content on the Overview page to personalise your experience.

• Conveniently transfer money between your accounts or to a friend. 

• Quickly pay your physical invoices by scanning them with your camera. 

• Access your digital wallet – pay with Google Pay or Apple Pay. 

• See and manage your savings. Start saving or trade with funds and equities. 

• Log on securely with BankID, your biometrics, or a personal code. The choice is yours. 


Convenient access to your cards 

• If you forget your PIN for one of your cards, you can view it directly in the app. 

• If you lose one of your cards, you can block it and get a new card automatically sent home to you. 

• You can minimise the risk of fraud by limiting the geographical areas where your card can be used and by restricting usage for online shopping.


A deeper insight into your finances 

• On the insights tab, your spending is divided into categories to give you a deeper understanding of your finances. 

• You can add other banks to the app so you can have all your finances in one place. 


We are here for you 

At Nordea, we put our customers’ needs first. Contact us directly through the app via our online chat, by phone or by booking an online meeting with an adviser. 

The mobile banking app is designed with you in mind 

We continuously update the app based on your feedback, to ensure you have the best experience possible. Leave us a review or send feedback directly through the app. We would love to hear your thoughts.
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