Rappi
Rappi at a glanceRappi (Food & Drink) has a unitQ Score of 27 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 2 points from 25 in the previous 30 days. The score draws on 1,994 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Order Not Delivered, Unsatisfactory Behavior and Refund Request Rejected.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 35 % 695 Reports
- Android
- 65 % 1299 Reports
Compared with similar apps
Zomato85
goPuff: Drink & Food Delivery69
Instacart: groceries delivery49
DoorDash48- DoorDash - Food Delivery48
FoodPanda42
Uber Eats: Food Delivery38
Grubhub: Local Food Delivery33- Grubhub Inc.33
- SShipt31
Rappi27
Top feedback themes
- OrderDeliveryOrder Not Delivered
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountPaymentRefund Request Rejected
- OrderDeliveryOrder Arrived Damaged
- AccountPaymentUnauthorized Payment