Quality degradation at SUBWAY®  
Users report higher volume of Quality Issues than usual
57
poor

SUBWAY® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
3588 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
511 Reports
User Feedback
12%
iOS
511 Reports
88%
Android
3588 Reports
SUBWAY® - Latest Quality Issues
Android
May 6, 2021
App does not work unless I am in the parking lot of the subway i want to use.
Android
May 6, 2021
App no longer signs in post update and requires sign in to order
Android
May 6, 2021
Lacks an option to order a sandwich with only ham, for my store at least. Also lacked an option for mustard. Could really benefit from an option to build your own sandwich from scratch instead of just customizing menu items which restrict you from removing certain items. Has potential though.
Android
May 6, 2021
This app is clunky and it's a 50/50 chance the app is going to crash so my wife and I both try and we just see who's app works better that day. Promo codes are confusing and it doesn't tell you until checkout whether your store is participating in said promo. Pretty poor experience overall.
Android
May 6, 2021
The employee burnt my order when ordered through the app. When I had it fixed in person after calling and driving all the way back, she made sure it didn't burn. She told me that she didn't pay proper attention the first time. It was done on the spot when I was actually there, so mixed results : convenience - vs- care
Android
May 6, 2021
The app is slow
Android
May 6, 2021
Subway needs app help. Less, more lots would be better in the selections as we love lots of some items but less of others. Also it would be great to add notes to the order especially for salt use, some people shouldn't use a lot of salt but alittle is ok like a dash along the whole sandwich (foot-long). Price is getting too damn high I know I could make 20 sandwiches for the price I paid today of 2 this is it for us.
Android
May 5, 2021
At times after using the subway app, my adaptive brightness is no longer enabled. This is after using the app to pay. It doesn't do this every time though. So not always able to duplicate the issue.
Android
May 5, 2021
Quick and easy. I made my order before I left home and it was ready when I got there.
SUBWAY® - Product Description
Hungry? With the SUBWAY® App you can order ahead to access Express Pickup, get digital coupons, earn on purchases, scan to pay and more -- all in seconds!

EARN: With Subway MyWay™ Rewards built right into the app, you can earn on every purchase, plus get Surprise Rewards, exclusive deals and more. Consider it a "token" of our appreciation for you!

SAVE: Get digital deals sent right to your app, personalized just for you.

CUSTOMIZE: Like extra olives? Us too. Customize your sandwich just like you would in the restaurant. Swap your cheese, pick your toppings, toast your bread – the opportunities are endless. 

TOP IT OFF: Not sure what to add to your sandwich? Leave it to the experts. Add a sandwich with suggested toppings directly to your bag - keeping decisions low but deliciousness high. 

SAVE A FAVE: Have a “usual”? Don’t waste time digging through past orders. Name and save your fave to make reordering a snap. 

PAY: No wallet? No problem. Pay for your food ahead of time through the App or in-store using your mobile wallet. 

FIND: On-the-go? We got you. Find a SUBWAY® Restaurant near you, get directions, view hours and other things you want to know – like if the restaurant has a drive thru or serves breakfast. 

What are you waiting for? Download the App and start eating and earning! 
            
Mobile ordering is only available at Participating restaurants.

SUBWAY® is a registered trademark of Subway IP LLC 
© 2020 Subway IP LLC All Rights Reserved.
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