Quality degradation at AE + Aerie  
Users report higher volume of Quality Issues than usual
58
poor

AE + Aerie | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
68%
Android
109 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
52 Reports
User Feedback
32%
iOS
52 Reports
68%
Android
109 Reports
AE + Aerie - Latest Quality Issues
iOS
Oct 20, 2021
Lack of content
There's no description of the product or how it fits or anything, whether it's glitch or app design, there's no description, very annoying to use
iOS
Oct 20, 2021
AE
Simple to use however the download process took awhile
iOS
Oct 19, 2021
Constantly, Consistently Frozen
Awful. Opens then can't go any further. Do not recommend.
iOS
Oct 19, 2021
App is not working well
Had to try 3-4 times for checkout and type all information again and again. Very disappointing
iOS
Oct 19, 2021
Hard to filter on this app.
Would've been nice to be able to use filters. $7 Shipping always puts me off ordering here. Why can't it be $50 and over?
Android
Oct 19, 2021
Shopping was somewhat easy. Little bit confusing couldn't find items in favorites and seemed like it didn't show all items I saw when on the website.
Android
Oct 19, 2021
App glitches like it's possessed! Everything works until I try to checkout then the blinking starts and it won't do anything but that. Please fix asap!
Android
Oct 19, 2021
Online shipping is free to Canada on orders over $50, but free shipping does not work in the app. App is also difficult to navigate when shopping - no easy way to change categories or return to previous page.
Android
Oct 19, 2021
I had a lot of difficulties attempting to place an order. The promo code I attempted to apply didn't work at first and then I had to jump through hoops after it did to even be able to place an order
AE + Aerie - Product Description
• Link your Real Rewards account to earn points toward fast, flexible rewards while you shop!
• Shop now and pay later in four interest-free installments with Afterpay.
• ShopRunner members get free 2-day shipping and returns on orders $50 or more
• Buy online and pick up In-Store or Curbside! Choose “Free Store Pickup” at checkout. Available at select stores.
• Shopping from outside the U.S.? You can now select the Canadian or international version of the app in App Settings to see pricing, sales, and promotions tailored to your location! Plus, Canadian customers can translate the app into French.
• Love it so much that you just CAN'T WAIT? See whether an item is in stock at an AE or Aerie store near you
• Use Favorites to save the styles you love in one place. Shop them later or share with friends and fam!
• Snap & Scan uses your phone's camera to scan barcodes in stores and to show you styles similar to anything you see and love with the snap of a picture!
• Find tons of  #OOTD  inspo, trends and more under the Inspiration tab
• Get instant notifications about sales and other awesome events
• Use Voice Search to find exactly what you’re looking for
• Tune in to our in-store AE + Aerie playlists, curated just for you!
• Get up close and personal with our latest styles thanks to full-screen photos
• Use Siri Shortcuts to check an order status or access your AEO Connected® account
Want to improve your unitQ Score by 20% within 30 days?
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