74
fair

AE + Aerie | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
152 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
53 Reports
User Feedback
26%
iOS
53 Reports
74%
Android
152 Reports
AE + Aerie - Latest Quality Issues
iOS
Nov 29, 2022
Website issues
I realize it's cyber Monday but I have never had so much difficulty placing an order online. I had to download an ap after trying the website 3 different times. While the chat offered me a coupon and told me to try again later or use the ap, I experienced more frustrations with the ap. After 45 minutes I believe my order went through .
Android
Nov 29, 2022
I wanted to use PayPal to pay but there was an error that keeps popping out "write the correct State" but the option was correct, I had to switch to pay directly with my card and it worked that way
Android
Nov 29, 2022
App is good, but the company lost my package and I was sent items that weren't even mine. Highly disappointed by this. Now I can't even reorder the items I wanted since they are out of stock. I don't think I'll be doing business online with AE or Aerie after this.
Android
Nov 29, 2022
Trying to place an order was harder than it needed to be. My address was getting cut off because there weren't enough characters so I tried switching to in store pick and it wouldn't let me place my order the error message I was getting said I needed to use a real name?
Android
Nov 30, 2022
Check out sucks. The buttons for adding the address for a credit card are unclear. Specifically the button next to zipcode that apparently you have to press to be able to input town and state. The apply gift card button blends in too much and is hard to find.
Android
Nov 30, 2022
Selection of merchandise sucks
Android
Dec 2, 2022
It does not work, I wanted to buy and the history of the bag is locked or erased. Fatal
iOS
Dec 3, 2022
Credit card
App would not allow me to use Aerie CC which I have used in stores for about a year. Lost 15% coupon. Because of this as well as points.
Android
Dec 4, 2022
The biggest problem with this application is that they take forever with shipments, there are already two orders that I make and in both they have taken too long; Right now I have a problem with the aforementioned second order that has already been a week that "was sent" and has not even arrived at Estafeta.
AE + Aerie - Product Description
• Link your Real Rewards account to earn points toward fast, flexible rewards while you shop!
• Shop now and pay later in four interest-free installments with Afterpay.
• ShopRunner members get free 2-day shipping and returns on orders $50 or more
• Buy online and pick up In-Store or Curbside! Choose “Free Store Pickup” at checkout. Available at select stores.
• Shopping from outside the U.S.? You can now select the Canadian or international version of the app in App Settings to see pricing, sales, and promotions tailored to your location! Plus, Canadian customers can translate the app into French.
• Love it so much that you just CAN'T WAIT? See whether an item is in stock at an AE or Aerie store near you
• Use Favorites to save the styles you love in one place. Shop them later or share with friends and fam!
• Snap & Scan uses your phone's camera to scan barcodes in stores and to show you styles similar to anything you see and love with the snap of a picture!
• Find tons of  #OOTD  inspo, trends and more under the Inspiration tab
• Get instant notifications about sales and other awesome events
• Use Voice Search to find exactly what you’re looking for
• Tune in to our in-store AE + Aerie playlists, curated just for you!
• Get up close and personal with our latest styles thanks to full-screen photos
• Use Siri Shortcuts to check an order status or access your AEO Connected® account
Want to improve your unitQ Score by 20% within 30 days?
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