83
fair

AE + Aerie | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Shopping
Work at American Eagle Outfitters? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Eagle Outfitters? Unlock additional insights
Android unitQ Score
Android User Feedback
66%
Android
102 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
52 Reports
User Feedback
34%
iOS
52 Reports
66%
Android
102 Reports
AE + Aerie - Latest Quality Issues
Android
Jul 5, 2022
He did not allow me to make the payment of my order
iOS
Jul 4, 2022
AE clothes
AE clothes are my favorite style and brand but lack discount coupons to regular customers.
Android
Jul 3, 2022
This new updated app is NOT working. It just bugs out my phone. I cannot get to my rewards or account.
iOS
Jul 3, 2022
Standard shopping experience but glitchy checkout
Shopping was pretty smooth but when I tried to select store pickup for checkout it wouldn’t let me complete my purchase and required me to enter a shipping address. I ended up going with the shipping to my home option instead 😕
Android
Jul 1, 2022
It is giving many problems in recent months, even does not take the reward codes within the app in purchases
iOS
Jul 1, 2022
Accepted for credit card
I was accepted for a credit card at the counter and I was approved. I asked to go grab a shirt I wanted to take advantage of the 20% off and when I got back to the register everything on my phone was gone. She had me do the app w my phone again and I was denied. I really upset with this situation.
Android
Jul 1, 2022
This app doesn't even open for me for some reason. Opens up to a white blank page and I can't do anything. Please fix this.
Android
Jun 28, 2022
It is reeeeally slow. Thought it would be better than the website but it's just as slow.
iOS
Jun 27, 2022
Difficult App
The app is quite difficult to use when there is an error. I’ve wasted 15 min trying to determine what I need to do to clear the error. The app should take you to the error versus having the customer waste time trying to figure it out.
AE + Aerie - Product Description
• Link your Real Rewards account to earn points toward fast, flexible rewards while you shop!
• Shop now and pay later in four interest-free installments with Afterpay.
• ShopRunner members get free 2-day shipping and returns on orders $50 or more
• Buy online and pick up In-Store or Curbside! Choose “Free Store Pickup” at checkout. Available at select stores.
• Shopping from outside the U.S.? You can now select the Canadian or international version of the app in App Settings to see pricing, sales, and promotions tailored to your location! Plus, Canadian customers can translate the app into French.
• Love it so much that you just CAN'T WAIT? See whether an item is in stock at an AE or Aerie store near you
• Use Favorites to save the styles you love in one place. Shop them later or share with friends and fam!
• Snap & Scan uses your phone's camera to scan barcodes in stores and to show you styles similar to anything you see and love with the snap of a picture!
• Find tons of  #OOTD  inspo, trends and more under the Inspiration tab
• Get instant notifications about sales and other awesome events
• Use Voice Search to find exactly what you’re looking for
• Tune in to our in-store AE + Aerie playlists, curated just for you!
• Get up close and personal with our latest styles thanks to full-screen photos
• Use Siri Shortcuts to check an order status or access your AEO Connected® account
Want to improve your unitQ Score by 20% within 30 days?
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