60
poor
Affirm: Shop and pay over time | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-24 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
92%
Android
1939 Reports
1939 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
171 Reports
171 Reports
User Feedback
8%
iOS
171 Reports
171 Reports
92%
Android
1939 Reports
1939 Reports
Affirm: Shop and pay over time - Latest Quality Issues
iOS
May 20, 2023
Bug on signing
I keep trying to login and even create an account. Changed my number and it won't let me sign in takes me to create an account even tho I already do created it. I changed the phone number and does the same. I'm late to my payment because the system won't let me sign in
iOS
May 20, 2023
Denied
I didn't get approved to use this but I have excellent credit, so I don't understand why they rejected my service. But judging by the reviews I'm glad I didn't get approved.
iOS
May 21, 2023
Great customer service, not so great everything else
On the up hand, their customer service are good at solving any issues that you more than likely will run into if you decide to use this service. Be careful when using the online shopping version, as more often than not your order will process, then cancel. With little to no details providing WHY the order cancelled. Leaving you with a loan payment but no product. This is where the customer service came in clutch. They released me from my loan but my “buying power” was gone as well, and the refund takes up to 10 business days. But hey I guess that's better than just getting totally scammed
iOS
May 21, 2023
Not Happy with Affirm
Affirm keeps sending me emails saying what a good customer I am, and how much I'm preapproved to spend. So I check stores. I see Sony listed at rates as low as 0%. I put a few items into my cart and checkout. Affirm gives me 4 different time frames to repay, each one at almost 30% interest! I'm a current customer of theirs. They know my credit. The amount is approved right away. Why promise rates as low as 0% at Sony before checkout, to demand almost 30% during checkout ?? Seems VERY deceptive to me. Bait and switch?
iOS
May 22, 2023
Failure
The app failed to provide the one service that it should. I had no trouble with qualification for funds, but the amount that the merchant requested to Affirm for the loan was not the same amount charged to me, and therefore the loan couldn't go through. Created a massive hassle, and had to cancel the order. There are clearly developmental problems that need to be addressed.
iOS
May 23, 2023
Payment
I like the Affirm company. The payment section has given me issues tho. It wouldn't take my payment. It me a bit to get a hold of someone for help. They told me my bank wouldn't approve payment. My bank told me they were trying to run payment without expiration date. Affirm said it goes through site. They have no idea why it would do that. I finally after days of trying just added another card. Luckily I have two checking accounts. It worked. But made my payment late. Still no idea why it has problem with payment from other bank.
iOS
May 23, 2023
Won’t take payment methods - DO NOT USE AFFIRM
I use shop pay and signed up to pay off a purchase over 4 payments which they use affirm for. My first payment - all good. When my first scheduled payment is set to happen I get an error from affirm saying they cannot process my payment. I confirm my account information and that I have way more than enough in my account for the charge, however they cannot process they payment even though there is absolutely nothing wrong on my end. I have to download the app and create an account for this process to only repeat. I try adding in my credit card….same issue. I try again to make sure all information is correct….same issue. Fine, I try a THIRD payment method. FINALLY IT WORKS. Reviewing everything I notice that the first two payment methods were both Mastercards and the third was Visa….I guess they only accept Visa cards?? How in the world do you not accept Mastercard in 2023??? Absolutely ridiculous. I will never use affirm again. Their customer service rep was impossible to understand and would use a tone when I asked them to repeat information. They wouldn't help me even though the issue was clearly on their end. Worst experience ever. DO NOT USE AFFIRM
iOS
May 24, 2023
Affirm
A word of caution to those wanting to use affirm. Please do your research before deciding to use affirm. Incredibly hard to get refunded or loans cancelled. Customer service is incredibly unhelpful, there is no management. Even if you have the confirmation from merchants regarding the order not going through. Affirm will give you the run around and tell you they're escalating it while a month later no progress is being made. Credit score is so incredibly important. The lack of care for their customers, the lack of providing solutions has made this entire experience a nightmare. Once again please do your research before you decide to use affirm. I would give them zero stars to be honest.
iOS
May 24, 2023
They are the worst
I had some moves with them and I had paid them off and in the app it shows that I have no active loans and then I get a text saying that I have some active loans and now I have to make payments to them again when I had already budgeted I called in the lady stated I didn't have any active loans . But then I did, and she told me that may be the app just isn't working and that I had to log into the website which makes no sense because they would've messed up my credit
Affirm: Shop and pay over time - Product Description
With the Affirm app, you can shop stress-free at any store and pay over time—with no late fees, penalties, or hidden costs of any kind. How does Affirm work? It’s simple: • Find your favorite store, fill your cart, and choose the payment option you like best. • Complete your purchase online or at a physical store with Apple Pay or Google Pay. • We’ll check your eligibility and then you’re good to go! (This only takes a moment and won’t affect your credit score.) You won’t be hit with late fees and you’ll get more flexibility because our payment options have longer terms. Plus, we’ll never charge you with penalties or hidden costs of any kind. Why you’ll love using the Affirm app: • Buy now and pay over time at almost any store. • Get exclusive offers as low as 0% APR. • Manage your account and make payments. • Open a high-yield savings account with no minimums and no fees. Say yes to more of the things you love while staying true to your financially responsible self. Don’t miss out on the things you love. Shop now and pay later, it’s really that simple—download Affirm and pay at your own pace today. Your rate will be 0–30% APR based on credit, and is subject to an eligibility check. Payment options depend on your purchase amount, and a down payment may be required. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lender license.
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